Senior MS Security Engineer Job at NTT DATA (Bangalore)

Senior MS Security Engineer

As a Security Managed Services Engineer (L2) at NTT DATA, your role will be to e...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow
Proficiency in active listening, with techniques like paraphrasing and probing for further information
Excellent planning skills, able to anticipate and adjust to changing circumstances
Strong ability to communicate and engage across different cultures and social groups
Adaptability to changing conditions and flexibility in approach
Client-focused mindset, always putting their needs and positive experience first
A positive outlook and the ability to work well under pressure
Willingness to put in longer hours when necessary
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.

Job Responsibility

Monitor, identify, investigate, and resolve technical incidents and problems
Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed SLA
Manage work queues, perform operational tasks, and update tickets with resolution actions
Log incidents promptly and provide second-level support
Execute changes responsibly, flagging risks and mitigation plans, and ensuring proper approvals
Work closely with automation teams to optimize efforts and automate routine tasks
Ensure seamless handovers during shift changes
Audit incident and request tickets for quality, recommending improvements
Contribute to trend analysis reports to identify automation opportunities
Assist L1 Security Engineers with triage and troubleshooting

Fulltime

Senior Security MS Engineer - Deep Security

Make an impact with NTT DATA. Join a company that is pushing the boundaries of w...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience with managed services handling security infrastructure
working knowledge of ticketing tools, preferably ServiceNow
Proficiency in active listening, with techniques like paraphrasing and probing for further information
Excellent planning skills, able to anticipate and adjust to changing circumstances
Strong ability to communicate and engage across different cultures and social groups
Adaptability to changing conditions and flexibility in approach
Client-focused mindset, always putting their needs and positive experience first
A positive outlook and the ability to work well under pressure
Willingness to put in longer hours when necessary
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.

Job Responsibility

Ensure that clients' security infrastructures and systems remain operational
Monitor, identify, investigate, and resolve technical incidents and problems
Handle client requests or tickets with technical expertise
Actively manage work queues, perform operational tasks, and update tickets with resolution actions
Log incidents promptly and provide second-level support
Execute changes responsibly, flagging risks and mitigation plans
Work closely with automation teams to optimize efforts and automate routine tasks
Ensure seamless handovers during shift changes
Audit incident and request tickets for quality and recommend improvements
Contribute to trend analysis reports to identify automation opportunities

Fulltime

Senior Security MS Engineer - Deep Security

Make an impact with NTT DATA. Join a company that is pushing the boundaries of w...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow
Proficiency in active listening, with techniques like paraphrasing and probing for further information
Excellent planning skills, able to anticipate and adjust to changing circumstances
Strong ability to communicate and engage across different cultures and social groups
Adaptability to changing conditions and flexibility in approach
Client-focused mindset, always putting their needs and positive experience first
A positive outlook and the ability to work well under pressure
Willingness to put in longer hours when necessary
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience

Job Responsibility

Ensure that clients' security infrastructures and systems remain operational
Monitor, identify, investigate, and resolve technical incidents and problems
Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement
Actively manage work queues, perform operational tasks, and update tickets with resolution actions
Log incidents promptly and provide second-level support
Execute changes responsibly, flagging risks and mitigation plans
Work closely with automation teams to optimize efforts and automate routine tasks
Audit incident and request tickets for quality and recommend improvements
Contribute to trend analysis reports to identify automation opportunities
Assist L1 Security Engineers with triage and troubleshooting

Fulltime

Senior MS Engineer - Security

As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a dev...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
At least one technical certification in the above-mentioned technologies
Strong planning skills, with the ability to anticipate and adapt to changing circumstances
Adaptability and resilience in a dynamic work environment
Ability to communicate and work effectively across different cultures and social groups
Proficiency in active listening and client-centric communication
A positive outlook and the ability to work well under pressure
A client-first attitude, always seeking to create positive client experiences
A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Job Responsibility

Review client requests and tickets
Apply technical expertise to resolve incidents and requests of medium complexity
Proactively monitor work queues
Execute operational tasks
Update tickets with actions taken
Identify, analyze, and log issues before escalation
Communicate with teams and clients to provide support
Ensure changes are executed with risk identification and mitigation
Highlight key tickets and upcoming tasks during shift handover
Escalate tickets to appropriate teams

Fulltime

Senior MS Engineer - Security

The Senior Security Managed Services Engineer at NTT DATA is responsible for ens...

Location

India , Pune

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience
At least 5 years of experience in security infrastructure management
Experience with managed services handling security infrastructure
Working knowledge of ticketing tools, preferably ServiceNow
Proficiency in active listening, with techniques like paraphrasing and probing for further information
Excellent planning skills, able to anticipate and adjust to changing circumstances
Strong ability to communicate and engage across different cultures and social groups
Adaptability to changing conditions and flexibility in approach
Client-focused mindset
A positive outlook and the ability to work well under pressure

Job Responsibility

Ensure the operational integrity of clients' security infrastructures
Monitor, identify, investigate, and resolve technical incidents and problems
Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA)
Actively manage work queues, perform operational tasks, and update tickets with resolution actions
Log incidents promptly and provide second-level support
Execute changes responsibly, flagging risks and mitigation plans
Work closely with automation teams to optimize efforts and automate routine tasks
Ensure seamless handovers during shift changes
Audit incident and request tickets for quality, recommend improvements, and contribute to trend analysis reports
Act as a go-to for initial client escalations

Fulltime

Senior MS Engineer- Security (L2)-11

The Senior Managed Services Engineer at NTT DATA is responsible for maintaining ...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Moderate-level experience in managed services roles handling cross-technology infrastructure
Knowledge of ticketing tools, preferably ServiceNow
Familiarity with ITIL processes and experience working with vendors and third parties
Proficiency in planning activities and projects, taking changing circumstances into account
Ability to work longer hours when necessary and adapt to changing circumstances with ease
Proven ability to communicate effectively and work across different cultures and social groups
Positive outlook and ability to work well under pressure
Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
Bachelor's degree in IT/Computing or equivalent work experience

Job Responsibility

Maintaining IT infrastructure and systems
Proactively monitoring, identifying, investigating, and resolving technical incidents and problems
Managing work queues
Addressing incidents and requests within agreed SLAs
Updating tickets with the actions taken
Identifying, analysing, and logging issues before they escalate
Collaborating closely with other teams and clients to provide second-level support
Executing changes meticulously, understanding and mitigating risks
Contributing to the change management process with detailed documentation
Auditing incident and request tickets for quality, recommending improvements

Fulltime

Senior Security MS Engineer - Firewall

As a Security Managed Services Engineer (L2) at NTT DATA, your role will be to e...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow
Proficiency in active listening, with techniques like paraphrasing and probing for further information
Excellent planning skills, able to anticipate and adjust to changing circumstances
Strong ability to communicate and engage across different cultures and social groups
Adaptability to changing conditions and flexibility in approach
Client-focused mindset, always putting their needs and positive experience first
A positive outlook and the ability to work well under pressure
Willingness to put in longer hours when necessary
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.

Job Responsibility

Ensure that clients' security infrastructures and systems remain operational
Monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently
Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA)
Actively manage work queues, perform operational tasks, and update tickets with resolution actions
Log incidents promptly and provide second-level support
Execute changes responsibly, flagging risks and mitigation plans, and ensuring all changes have proper approvals
Work closely with automation teams to optimize efforts and automate routine tasks
Ensure seamless handovers during shift changes
Audit incident and request tickets for quality, recommending improvements
Contribute to trend analysis reports to identify automation opportunities

Fulltime

Senior Security MS Engineer - SIEM

As a Security Managed Services Engineer (L2) at NTT DATA, your role will be to e...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow
Proficiency in active listening, with techniques like paraphrasing and probing for further information
Excellent planning skills, able to anticipate and adjust to changing circumstances
Strong ability to communicate and engage across different cultures and social groups
Adaptability to changing conditions and flexibility in approach
Client-focused mindset, always putting their needs and positive experience first
A positive outlook and the ability to work well under pressure
Willingness to put in longer hours when necessary
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience

Job Responsibility

Ensure that clients' security infrastructures and systems remain operational
Monitor, identify, investigate, and resolve technical incidents and problems
Handle client requests or tickets with technical expertise ensuring resolution within SLA
Manage work queues, perform operational tasks, and update tickets with resolution actions
Log incidents promptly and provide second-level support
Execute changes responsibly, flagging risks and mitigation plans
Collaborate with automation teams to optimize efforts and automate routine tasks
Audit incident and request tickets for quality and recommend improvements
Assist L1 Security Engineers with triage and troubleshooting
Support project work when required

Fulltime

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