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Senior MS Network Engineer

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NTT DATA

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Senior Network Engineer at NTT DATA will ensure the operational integrity of client IT infrastructures. This role involves monitoring, incident resolution, and collaboration with various teams. A bachelor's degree in IT or equivalent experience is required, along with proficiency in networking technologies like Pulse Secure and Cisco. The position offers opportunities for project involvement and requires strong communication skills.

Job Responsibility:

  • Ensure the operational integrity of client IT infrastructures
  • Proactively monitor, identify, investigate, and resolve technical incidents and problems
  • Review client requests and tickets, applying technical expertise to resolve them efficiently and effectively
  • Handle second-line support, incidents and requests of medium complexity
  • Proactively monitor work queues, execute operational tasks, and update tickets with actions taken
  • Identify, analyse, and log issues before they escalate
  • Communicate with other teams and clients to provide support and ensure changes are executed with clear risk identification and mitigation plans
  • Highlight key tickets and upcoming critical tasks for the next shift during shift handover
  • Escalate tickets to ensure the right focus from Centres of Excellence (CoE) and other teams
  • Collaborate with automation teams on optimizing efforts and automating routine tasks
  • Coach Service desk and L1 teams in both technical and behavioural skills
  • Establish monitoring for client infrastructure, leading and managing initial client escalations for operational issues
  • Contribute to the change management process, log change requests, execute approved maintenance activities, and audit incident and request tickets for quality
  • Drive trend analysis reports, identifying tasks suitable for automation to reduce tickets and optimize efforts
  • Support disaster recovery functions and other related tasks as needed

Requirements:

  • Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
  • At least one technical certification in the above-mentioned technologies
  • Strong planning skills, with the ability to anticipate and adapt to changing circumstances
  • Adaptability and resilience in a dynamic work environment
  • Ability to communicate and work effectively across different cultures and social groups
  • Proficiency in active listening and client-centric communication
  • A positive outlook and the ability to work well under pressure
  • A client-first attitude, always seeking to create positive client experiences
  • A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Additional Information:

Job Posted:
March 02, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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