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Senior MS Engineer - Security

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NTT DATA

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Location:
India , Mumbai

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs).

Job Responsibility:

  • Review client requests and tickets
  • Apply technical expertise to resolve incidents and requests of medium complexity
  • Proactively monitor work queues
  • Execute operational tasks
  • Update tickets with actions taken
  • Identify, analyze, and log issues before escalation
  • Communicate with teams and clients to provide support
  • Ensure changes are executed with risk identification and mitigation
  • Highlight key tickets and upcoming tasks during shift handover
  • Escalate tickets to appropriate teams
  • Collaborate with automation teams to optimize and automate tasks
  • Coach Service desk and L1 teams
  • Establish monitoring for client infrastructure
  • Lead and manage initial client escalations
  • Contribute to change management process
  • Log change requests
  • Execute approved maintenance activities
  • Audit incident and request tickets
  • Drive trend analysis reports
  • Identify tasks suitable for automation
  • Support disaster recovery functions

Requirements:

  • Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
  • At least one technical certification in the above-mentioned technologies
  • Strong planning skills, with the ability to anticipate and adapt to changing circumstances
  • Adaptability and resilience in a dynamic work environment
  • Ability to communicate and work effectively across different cultures and social groups
  • Proficiency in active listening and client-centric communication
  • A positive outlook and the ability to work well under pressure
  • A client-first attitude, always seeking to create positive client experiences
  • A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Additional Information:

Job Posted:
May 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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