This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Senior Security Managed Services Engineer at NTT DATA is responsible for ensuring the operational integrity of clients' security infrastructures. This role requires a proactive approach to monitoring and resolving technical incidents, managing client requests, and collaborating with automation teams. A bachelor's degree in IT or Computing is required, along with at least 5 years of experience in security infrastructure management. Strong communication and analytical skills are essential for success in this position.
Job Responsibility:
Ensure the operational integrity of clients' security infrastructures
Monitor, identify, investigate, and resolve technical incidents and problems
Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA)
Actively manage work queues, perform operational tasks, and update tickets with resolution actions
Log incidents promptly and provide second-level support
Execute changes responsibly, flagging risks and mitigation plans
Work closely with automation teams to optimize efforts and automate routine tasks
Ensure seamless handovers during shift changes
Audit incident and request tickets for quality, recommend improvements, and contribute to trend analysis reports
Act as a go-to for initial client escalations
Assist L1 Security Engineers with triage and troubleshooting
Support project work when required
Contribute to the change management process ensuring thorough documentation, effective planning and execution of maintenance activities, and compliance with standard procedures
Requirements:
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience
At least 5 years of experience in security infrastructure management
Experience with managed services handling security infrastructure
Working knowledge of ticketing tools, preferably ServiceNow
Proficiency in active listening, with techniques like paraphrasing and probing for further information
Excellent planning skills, able to anticipate and adjust to changing circumstances
Strong ability to communicate and engage across different cultures and social groups
Adaptability to changing conditions and flexibility in approach
Client-focused mindset
A positive outlook and the ability to work well under pressure