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The Senior Associate End User Compute Technical Services Systems Integration Specialist at NTT DATA is a pivotal role focused on ensuring client solution requirements are met through technical excellence. Candidates should possess a bachelor's degree in Information Technology or a related field and have moderate experience in technical implementation engineering. Proficiency in Microsoft technologies such as Active Directory, M365, and Azure is essential. The role involves problem resolution, project administration, and client engagement, making strong communication skills vital.
Job Responsibility:
Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle
Takes responsibility for problem resolution and troubleshooting during project lifecycle
Escalates complex problems to the relevant third parties
Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover
Compiles and maintain project administration (Time Capture and feedback to stakeholders)
Conducts elementary presentations within the customer's organization
Expected to take leadership from senior resources on relevant technologies according to specialization and best practice
Performs any other related task as required
Requirements:
Bachelor's degree or equivalent in Information Technology or Computing or a related field
Relevant certifications such as - Microsoft Certified Professional
Microsoft 365 Administrator (MS-100, MS-101)
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100, MD-101)
Microsoft Azure Fundamentals Training & Certification (AZ-900)
Microsoft 365 Certified - Teams Administrator Associate
Microsoft Certified Solutions Associate - Server 2016
Moderate level of work experience in technical implementation engineering, specific to End-User Compute
Moderate level of experience engaging with clients and conducting presentations
Developing proficiency in following Microsoft technologies - Active Directory, M365, O365, Exchange, Exchange Online, SCCM, Intune, Teams, Azure, Windows Server (all), Windows Desktop (all), Hyper-V, Remote Desktop Support (RDS), Citrix Cloud
Developing understanding and appreciation of technical design principles
Ability to develop an understanding of fundamental project and administration processes