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NTT DATA Logo NTT DATA · IT - Administration

Senior MS Engineer - Cloud

India, Mumbai · Job Posted March 23, 2026
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Job Description

The Senior Cloud Managed Services Engineer at NTT DATA is responsible for ensuring the smooth operation of clients' cloud infrastructure. This role requires expertise in Windows and Linux server administration, virtualization, and managed services. A bachelor's degree in information technology or equivalent experience is required. Strong communication and planning skills are essential for success in this position.

Job Responsibility

  • Proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests
  • Handle second-line support for incidents and requests with medium complexity
  • Ensure meeting service level agreements (SLAs)
  • Monitor work queues
  • Resolve incidents in a timely manner
  • Update tickets with the tasks performed
  • Identify and analyze issues before they impact clients
  • Provide second-level support
  • Work closely with other teams and clients to extend necessary support
  • Execute changes with identified risks and mitigation plans
  • Lead client escalations for operational issues
  • Contribute to the change management process
  • Ensure all changes have proper approvals
  • Plan and execute approved maintenance activities
  • Audit and analyze incident tickets for quality
  • Produce trend analysis reports to identify tasks that can be automated
  • Work with automation teams to optimize efforts
  • Coach the Service desk and L1 teams on technical and behavioral skills
  • Establish monitoring for client infrastructure
  • Ensure problems and errors are identified before impacting clients

Requirements

  • Experience in Windows Server Administration
  • Experience in Linux Server Administration
  • Experience in Virtualization Administration
  • Experience in Server Hardware
  • Experience in Storage Administration
  • Moderate experience in managed services
  • Knowledge of ticketing tools like ServiceNow
  • Knowledge of management agents
  • Knowledge of redundancy concepts
  • Knowledge of supported technical domains like Network, DATA Center, Telephony, Exchange, Storage, Cloud, and Backup
  • Strong planning skills
  • Ability to adapt to changing circumstances
  • Ability to communicate and work effectively across different cultures and social groups
  • Active listening skills
  • Positive outlook
  • Ability to thrive in a pressurized environment
  • Willingness to work longer hours when necessary
  • Maintain a client-focused approach
  • Bachelor’s degree in information technology/computing or equivalent work experience
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