Senior Morpheus Private Cloud Engineer

• Deploy, configure, and maintain the Morpheus platform to ensure compatibility with existing systems and infrastructure
• Identify, troubleshoot, and resolve complex Morpheus platform issues with timely and effective solutions
• Maintain the Morpheus platform with regular updates and patches to ensure security, performance, and reliability
• Manage user accounts, access control, and permissions on the Morpheus platform
• Monitor Morpheus platform performance, identify potential issues, and implement preventive measures
• Stay current on Morpheus and ecosystem technologies while following company policies and procedures
• Optimize Morpheus performance through cost-effective and efficient resource utilization strategies
• Work with cross-functional teams to integrate Morpheus with existing systems, applications, and services
• Provide excellent customer service by responding to cases quickly and effectively
• Provide technical instructions to customers, including those without direct access to their systems or networks

• Proven experience with Morpheus, AWS, or Azure
• A thorough understanding of cloud computing principles and best practices
• Basic programming knowledge and experience with scripting languages such as Python, Git, Bash, Ansible, and PowerShell is advantageous
• Understanding of infrastructure as code (IaC) concepts and tools, core compute, storage, virtualization, and networking concepts and devices
• Understanding of cloud-based security protocols and best practices
• Excellent problem-solving and logical troubleshooting skills
• Effective verbal communication and collaboration skills
• Demonstrates excellent listening and information gathering skills, as well as the ability to accurately document customer requirements
• Knowledge of the ITIL Framework, including incident, service request, change, and problem management
• Self-motivated and able to thrive in a fast-paced, results-driven environment
• Able to work in a 24x7x365 environment with a rotating shift
• Certifications: ITIL, VCP, Any Cloud certification

Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Design Thinking, Empathy, Follow-Through, Growth Mindset, Long Term Planning, Managing Ambiguity

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion