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Senior ML Engineer

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The Muse

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Location:
India , Bangalore

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are looking for a highly motivated GenAI Engineer to join the Customer Obsession team. You will play a critical role in designing conversational GenAI systems and algorithms which would enhance the customer support experience and resolution speed for millions of Uber Eats users worldwide while making O(100s millions) cost savings. You will leverage your expertise in data analysis, machine learning, and engineering to drive insights, identify tech-driven product innovations, optimize algorithms and systems ultimately improving user satisfaction and operational efficiency.

Job Responsibility:

  • Design, develop, and productionize machine learning (ML) solutions in the field of customer support engineering spanning generative AI algorithms, agentic AI design at scale, NLP for query understanding and ranking responses, distillation techniques, etc.
  • Productionize and deploy these models for real-world applications in customer support
  • Design and analyze experiments using a combination of data analysis/statistical analysis to lead the team to a reasonable inference
  • Review code and designs of teammates, providing constructive feedback
  • Collaborate with cross-functional teams to brainstorm new solutions and iterate on the product
  • Mentor junior engineers

Requirements:

  • Bachelor's or Master's in Computer Science, Statistics, or a related field or Equivalent Experience
  • Minimum 5 years of experience in industry with a strong focus on machine learning and optimization
  • Experience with ML packages such as Tensorflow, PyTorch, JAX, and Scikit-Learn
  • Solid understanding of statistical analysis and feature engineering techniques
  • Excellent communication and collaboration skills
  • Ability to work independently and take ownership of projects
  • Experience using SQL in a production environment
  • Experience in experimental design and analysis, exploratory data analysis, and statistical analysis
  • Experience with dashboarding and using data visualization tools
  • Experience using statistical methodologies such as sampling, statistical estimates, descriptive statistics, or similar
What we offer:
  • Health Insurance
  • Health Reimbursement Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • FSA With Employer Contribution
  • Fitness Subsidies
  • On-Site Gym
  • Mental Health Benefits
  • Fertility Benefits
  • Flexible Work Hours
  • Remote Work Opportunities
  • Hybrid Work Opportunities
  • Casual Dress
  • Pet-Friendly Office
  • Snacks
  • Some Meals Provided
  • On-Site Cafeteria
  • Paid Vacation
  • Unlimited Paid Time Off
  • Paid Holidays
  • Personal/Sick Days
  • Sabbatical
  • Volunteer Time Off
  • 401(K)
  • Company Equity
  • Performance Bonus
  • Work Visa Sponsorship
  • Associate Or Rotational Training Program
  • Promote From Within
  • Mentor Program
  • Access To Online Courses
  • Employee Resource Groups (ERG)
  • Diversity, Equity, And Inclusion Program

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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