Senior Mission Success Manager Job at Second Front Systems

Senior Customer Success Manager

We are looking for a Senior Customer Success Manager to join our Customer Experi...

Location

United States , Chicago

Salary:

104325.00 - 156487.50 USD / Year

OneTrust

Expiration Date

Until further notice

Requirements

BA/BS in a relevant subject is required
5-6+ years in a client-facing role within a CSM, professional services, or technical consulting role
Effective customer-facing communication skills
Track record of successful collaboration across corporate functions (Professional Services, Engineering, Sales, and Product Management)
Management of Enterprise, Strategic customers
Impressive verbal and written communication skills, including the ability to chair meetings or host webinars
Ability to build relationships with key customer stakeholders at all levels, including C-suite level
Proficient entrepreneurial skills to thrive in a complex and rapidly evolving environment
Experience implementing SaaS solutions with a interest for technology and demonstrated technical aptitude
Experience using SFDC, Gainsight and other CS Technology applications

Job Responsibility

Establish relationships with customer stakeholders and executive sponsors to become a strategic and trusted advisor throughout the customer lifecycle
Act as the primary contact and sherpa to help your customers navigate OneTrust
Collaborate cross-departmentally to provide product expertise
Accelerate customer solutions through knowledge of their business and best practice guidance
Deliver forward-thinking communication and manage mission-critical escalations
Align customer’s roadmap with our product roadmap
Advocate for your customer by sharing their key business requirements internally with our Product and Engineering teams and managing their product feature requests
Understand each customer's industry and Trust management strategy to help customer utilize the OneTrust platform to derive maximum business value
Deliver business reviews to communicate strategically with your customers and their executive teams to ensure we are delivering on their business objectives
Utilize adoption metrics to share best practices, nurture value added activities, proactively identify risk and identify growth opportunities

What we offer

comprehensive healthcare coverage
flexible PTO
equity RSUs
annual performance bonus opportunities
retirement account support
14+ weeks of paid parental leave
career development opportunities
company-paid privacy certification exam fees

Fulltime

Senior Customer Success Manager

We're looking for a Customer Success Manager to join our Customer Success Team a...

Location

Saudi Arabia

Salary:

Not provided

Filigran

Expiration Date

Until further notice

Requirements

5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or tech
3+ years of experience in the cybersecurity sector, especially threat intelligence
Fluent in Arabic and English
Based in Saudi Arabia with experience supporting regional customers in Middle East
Strong technical aptitude and ability to work with tools like OpenCTI or OpenAEV (training available)
Excellent communication skills and comfort working in English-first environments
Comfortable in a remote, async-first culture
Experience with CRM/CSM tools, customer journey tracking, and success metrics

Job Responsibility

Own and manage the full customer journey: onboarding, adoption, training, and renewal
Deliver training and carry out missions for customers
Build strong, proactive relationships with customers across Middle East
Identify and support opportunities for upsell and cross-sell in partnership with Sales
Coordinate with internal teams to resolve customer issues quickly and effectively
Collect and share customer feedback to improve product and service quality
Track success metrics and use data to inform customer strategy and engagement

What we offer

Competitive pay + equity — everyone shares in our success
Remote-first, flexible, and balanced — work that fits your life
Your setup, your choice — pick the gear that works for you

Fulltime

Senior Customer Success Manager

We are looking for a German speaking Senior Customer Success Manager to join our...

Location

Germany , Munich

Salary:

Not provided

OneTrust

Expiration Date

Until further notice

Requirements

BA/BS in a relevant subject is required
Around 5 years in a client-facing role within a CSM, professional services, or technical consulting role
Effective customer-facing communication skills
Proven success in and genuine enthusiasm for working directly with customer
Track record of successful engagement across corporate functions (Professional Services, Engineering, Sales, and Product Management)
Management of Enterprise, Strategic customers
Ability to build relationships with key customer stakeholders at all levels, including C-suite level
Strong entrepreneurial skills to excel in a complex and rapidly evolving environment
Experience implementing SaaS solutions with an enthusiasm for technology and demonstrated technical aptitude
Experience using SFDC, Gainsight and other CS Technology applications

Job Responsibility

Establish relationships with customer stakeholders and executive sponsors to become a strategic and trusted advisor throughout the customer lifecycle
Act as the primary contact and sherpa to help your customers navigate OneTrust
Collaborate cross-departmentally to provide product expertise
Accelerate customer solutions through knowledge of their business and best practice guidance
Deliver proactive communication and manage mission-critical escalations
Align customer’s roadmap with our product roadmap
Advocate for your customer by sharing their key business requirements internally with our Product and Engineering teams and managing their product feature requests
Understand each customer's industry and Trust management strategy to help customer utilize the OneTrust platform to derive maximum business value
Deliver business reviews to communicate strategically with your customers and their executive teams to ensure we are delivering on their business objectives
Utilize Adoption metrics to share best practice, nurture value added activities, proactively identify risk and identify growth opportunities

What we offer

comprehensive healthcare coverage
flexible PTO
equity RSUs
annual performance bonus opportunities
retirement account support
14+ weeks of paid parental leave
career development opportunities
company-paid privacy certification exam fees

Fulltime

Senior Customer Success Manager

At BlackLine, we believe that our success is deeply intertwined with the success...

Location

United Kingdom , London

Salary:

Not provided

BlackLine

Expiration Date

Until further notice

Requirements

A proven background in a customer-facing role such as Customer Success, Account Management, or Consulting, where you've been responsible for building strong relationships
A genuine passion for understanding customer needs and a drive to help them succeed
Excellent communication and interpersonal skills, with the ability to connect with people at all levels of an organisation
The ability to quickly learn and explain software solutions to both technical and non-technical audiences
A collaborative spirit and the ability to work effectively with cross-functional teams to achieve shared goals
Strong problem-solving skills and a proactive mindset, always looking for ways to improve the customer experience
Experience using CRM software (like Salesforce or Gainsight) and other business tools to manage customer relationships and track progress
A data-driven approach, with the ability to analyse information to uncover trends and opportunities
Previous experience working in fintech is a strong advantage

Job Responsibility

You will build and nurture strong, lasting relationships with a dedicated group of our most strategic customers, becoming their go-to expert and advocate
You'll guide customers to realize the full potential of their investment by aligning our solutions with their key business objectives and demonstrating measurable results
Your mission is to ensure our customers are not just satisfied but delighted, creating a seamless and positive journey that turns them into advocates for our brand
You will help customers become power-users of our products by sharing best practices and providing expert guidance tailored to their unique needs
By truly understanding our customers' businesses, you will identify opportunities for them to gain even more value from our offerings, partnering with our sales team to help them expand
You will be a key player in our team, sharing your expertise and mentoring other Customer Success Managers to elevate our entire organisation
You'll use data and customer feedback to not only guide your customers but also to help shape the future of our products and services
Your proactive approach will help us build multi-year relationships with our customers, ensuring their continued success and minimising churn

What we offer

A technology-based company with a sense of adventure and a vision for the future
A culture that is kind, open, and accepting
A culture where BlackLiner's continued growth and learning is empowered
BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity

Senior MEP Systems Manager (Mission Critical)

As a Superintendent within our Clark Technologies group, you will leverage your ...

Location

United States , Reno; Abilene; Phoenix; Portland; Seattle; Denver

Salary:

Not provided

Clark Construction Company

Expiration Date

Until further notice

Requirements

Undergraduate degree in mechanical, electrical or fire protection/life safety engineering, construction management or a related discipline OR 10+ years of relevant experience preferred
10+ years experience in construction and managing MEP trades, experience with a general contractor preferred
Experience with data center or other mission-critical facilities is required
Experience with successfully leading teams and working within MEP design review, drawing supervision, submittal review, field inspections, and testing & commissioning
Experience working on large scale construction, with MEP trade specific experience to create a vision that aligns the team to achieve desired results
Detail oriented with the ability to manage multiple priorities and meet deadlines
A proven people leader with experience in attracting, developing, and engaging diverse talent by fostering a collaborative and inclusive culture based on trust and respect
Mitigate risk through proactive and timely reduction of change order exposures
Ability to quickly and effectively adapt to changes during different phases of the construction process
Alignment to Clark Standards of Excellence: self-motivated, results-oriented, adaptable, team player, accountable, ethical, innovative, resilient, builds relationships, builds people/teams and followership, sets direction, and executes

Job Responsibility

Analyze contract documents for constructability, code compliance and functionality
Lead MEP trade 3D coordination meetings and coordinated drawings submittal approval process
Guide and monitor MEP trade coordination and installation on site
Manage MEP trade material submittals in accordance with the contract documents
Manage MEP trade material tracking and procurement documentation
Develop, monitor, and maintain MEP schedule in conjunction with project field supervision team
Review field installation
Manage testing and commissioning efforts
Review and advise on MEP requisitions and contract changes
Handle MEP related close out document delivery

Fulltime

Senior Global Partner Success Manager

We are committed to supporting startups around the world as they build innovativ...

Location

United States , Multiple Locations

Salary:

106400.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelors Degree in Business, Liberal Arts, Sciences, or related field AND 5+ years relevant work experience (e.g., investment banking, consulting, finance, marketing, corporate strategy, sales, venture capital, legal, business development, product management, project management, software development, or related field) -OR equivalent experience
Experience within the startup environment and synthesizing insights from multiple data sources to guide continuous improvement and optimize engagement strategies
Experience orchestrating multi-team initiatives, managing multiple workflows, and influencing without direct authority
Experience designing and executing high-impact events, cohort programs, and strategic initiatives that foster innovation, knowledge sharing, and ecosystem engagement
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter

Job Responsibility

Strategic Onboarding & Ecosystem Activation: Champion the integration of new partners into the Microsoft ecosystem, ensuring they are empowered with the resources, tools, and support needed to thrive. Facilitate the alignment of partner goals with Microsoft’s mission, fostering a collaborative environment that accelerates innovation and growth for startups globally
Relationship Stewardship & Value Creation: Cultivate enduring, trust-based relationships with investor partners, acting as a strategic advisor and advocate for their success. Proactively identify opportunities to enhance partner engagement, satisfaction, and mutual value, leveraging insights to strengthen the partnership and drive long-term impact
Performance Insights & Strategic Enablement: Utilize data-driven analysis to monitor partnership health, track key performance indicators, and inform strategic decision-making. Share actionable insights with stakeholders to guide continuous improvement, optimize engagement strategies, and ensure that partner initiatives align with broader organizational objectives
Ecosystem Engagement & Thought Leadership: Lead the design and execution of high-impact events and initiatives that foster collaboration, knowledge sharing, and innovation across the partner network. Represent Microsoft in joint engagements, amplifying the voice of the startup community and driving collective success through shared experiences and best practices
Continuous Improvement & Operational Excellence: Champion a culture of feedback and learning, systematically gathering insights from partners and internal teams to refine processes and enhance the overall partner experience. Drive operational excellence by implementing best practices, addressing challenges, and ensuring that the partnership journey is seamless and rewarding
Strategic Issue Resolution & Advocacy: Serve as a trusted point of escalation for complex partnership challenges, collaborating with cross-functional teams to resolve issues and advocate for partner needs. Ensure that concerns are addressed promptly and constructively, reinforcing Microsoft’s commitment to partner success and satisfaction

Fulltime

Senior Project Manager- Construction QAQC Manager (Owner's Rep)

As a SPM – Construction QAQC Manager (Owner's Rep), you will serve as the owner'...

Location

United States , Atlanta

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Bachelor's degree in a related field (Engineering, Architecture, Construction Management, etc.)
Minimum of 7 years of experience in construction quality management or owner's representation, preferably in Mission Critical/Hyperscale Data Center markets
Proven track record of managing quality programs on large, complex projects from design through commissioning
Strong technical knowledge of MEP systems, construction processes, and building codes
Deep understanding of commissioning levels (level 1 through 5) and how it affects the overall project schedule
Strong analytical and problem-solving abilities with attention to detail
Experience with quality management systems, inspection protocols, and testing procedures
Minimum of OSHA 30 Safety Training

Job Responsibility

Deliver exceptional QAQC oversight as the owner's primary representative for all quality assurance and commissioning activities
Manage and oversee all aspects of projects, including planning, quality, commissioning, scheduling, and execution
Collaborate with internal teams and external stakeholders to ensure project success
Develop and implement project-specific quality management plans and inspection protocols
Maintain transparent communication through comprehensive quality reporting and dashboards
Champion the owner's interests while maintaining collaborative relationships with all project stakeholders
Ensure project team is proactive and looks ahead beyond daily tasks
Ensure compliance with contract documents, specifications, building codes, and industry standards
Facilitate coordination between Owner/Architect/Engineers/Contractors to align on project goals and quality expectations
Ensure commissioning requirements are properly sequenced and resourced throughout project phases

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

Senior Manager, Stars and Clinical Initiatives

The Senior Manager, Stars and Clinical Initiatives is responsible for developing...

Location

United States , Los Angeles

Salary:

135136.00 - 216218.00 USD / Year

L.A. Care Health Plan

Expiration Date

Until further notice

Requirements

Bachelor's Degree
At least 7 years of Medicare Stars experience including experience driving measurable improvement in quality metrics and Star ratings within a health plan
At least 5 years of leadership experience with proven ability to motivate and develop team members
At least 5 years of leading staff, supervisor/management experience
Experience leading and supporting initiatives aimed at transforming care delivery and improving health outcomes for vulnerable populations through a service-oriented, mission-driven approach
Experience leading teams, projects, or cross-functional groups
Deep knowledge of Stars, Healthcare Effectiveness Data and Information Set (HEDIS), Consumer Assessment of Healthcare Providers and Systems (CAHPs), and related quality improvement programs
Strong knowledge of CMS and state regulatory standards and industry trends
Excellent analytic skills to conduct analysis and develop recommendations with proficiency in Stars data analysis, performance modeling, and reporting
Ability to work across functions and build strong collaboration and partnership with diverse internal and external stakeholders

Job Responsibility

Lead the development, implementation, and continuous improvement of clinical and quality improvement programs that support D-SNP and Covered California Star performance
Collaborate closely and build cross-functional alignment with internal teams to develop and implement evidence-based best practices
Serve as Medicare and Covered California Stars subject matter expert and strategic thinker while also being a hands-on, operational and execution-focused leader
Analyze data, distill actional insights, and incorporate into program evaluations and data-driven continuous improvement strategies
Deliver reports to required committees and workgroups
Stay updated on industry trends and best practices including around the application of Artificial Intelligence (AI) tools to improve quality of care, member experience, and member outcomes
Support the adoption of new technology and innovation to elevate Stars performance and member outcomes
Engage with external stakeholders including vendors, community organizations, and other solution providers to build new partnerships that elevate Stars performance and services for members
Identify and manage Centers for Medicare and Medicaid Services (CMS) and state regulatory updates and risks to ensure compliance with standards
Execute risk mitigation activities

What we offer

Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)

Fulltime

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Senior Mission Success Manager

Job Description

Job Responsibility

Requirements

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