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Senior Mission Success Manager

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Second Front Systems

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

125000.00 - 165000.00 USD / Year
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Job Description:

Second Front Systems (2F) is seeking an ambitious Senior Mission Success Manager to join our mission-driven team. We are a dynamic, fast-growing entrepreneurial company at the intersection of cutting-edge technology and national security, committed to delivering transformative solutions that empower our nation’s defenders. This is an opportunity to play a pivotal role in shaping the future of a company that is redefining the way software is delivered and secured in the defense sector. At 2F, we thrive on innovation and purpose, combining a startup’s agility with a clear mission to support national security. You will be at the forefront of driving the customer experience behind the deployment and scaling of our revolutionary Game Warden platform—an industry-leading tool that is accelerating the secure adoption of mission-critical SaaS solutions for the U.S. government.

Job Responsibility:

  • Serve as the primary point of contact for customers, fostering strong relationships with government end users and commercial clients
  • Conduct regular Quarterly Business Reviews (QBRs) to communicate progress, gather feedback, and ensure alignment with customer goals
  • Responsible for renewals, upsells, and cross sells
  • Partner closely with engineering and product teams to ensure timely and successful delivery of technical solutions
  • Translate customer needs into actionable requirements, ensuring seamless integration and deployment of our PaaS solutions
  • Guide customers through the Authority to Operate (ATO) compliance process, ensuring they meet necessary security and regulatory standards
  • Stay up-to-date on compliance trends, government requirements, and cloud security best practices to support customer success
  • Serve as a trusted technical advisor, helping customers optimize their use of our platform
  • Advocate for customers by sharing feedback and insights to inform product development and enhancements
  • Monitor customer success metrics, including adoption rates, satisfaction scores, and retention, to identify opportunities for improvement
  • Develop and execute strategies to improve customer outcomes and increase platform utilization

Requirements:

  • 5+ years of experience in customer success, technical delivery, or a related role, preferably in the PaaS or cloud infrastructure space
  • Strong understanding of government end-user environments and the ATO compliance process
  • Proven experience managing customer relationships and delivering enterprise solutions in high-stakes environments
  • Exceptional communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders
  • Proactive, self-starter mindset with strong organizational and problem-solving skills
  • Experience working with tools like GitLab for ticketing and collaboration, as well as Salesforce for CRM management
  • Familiarity with government and Department of Defense (DoD) environments is highly desirable
  • Ability to navigate and collaborate within a fast-paced, scaling startup environment
  • Previous start up experience
  • U.S. citizenship due to government contract requirements
  • Must reside in one of the approved hiring hubs: DC/Maryland/Virginia, Raleigh/Durham/Chapel Hill, NC, Denver/Colorado Springs, CO, Dallas/Fort Worth, TX
What we offer:
  • Competitive Salary
  • 100% Healthcare, vision and dental coverage
  • 401(k) + 3% company contribution
  • Equity incentive plan
  • Tech + office supplies stipend
  • Annual professional development stipend
  • Flexible paid time off + federal holidays off
  • Parental leave
  • Work from anywhere
  • Referral Bonus

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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