Senior Merchant Services Relationship Manager, Wells Fargo

Wells Fargo

Location:
United States, Irving ▼
Chandler
Charlotte
Tempe

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Senior Merchant Services Relationship Manager with Cards & Merchant Services within Consumer Lending. Your responsibilities will include, looking for opportunities with discovery calls to the sales consultant, managing servicing existing portfolios of merchants and adding value and growing businesses as well as knowing and communicating with many stakeholders and being that subject matter expert within your area of business. Responsible for building, maintaining, and growing relationships with merchant services clients. Individuals have frequent interactions with clients to understand and meet their needs.

Job Responsibility:

Participate in profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio
Achieve companywide business objectives, including the annual revenue plan at target margin
Maintain existing relationships, identify incremental business and maintaining high levels of client satisfaction
Establish and maintain a spend internal partnerships with respective teams through on-going collaboration and communication
Support the Merchant Sales Consultant by supporting client servicing needs, inquiries and escalations
Prepare and deliver quarterly business service reviews and analysis on strategic client relationships
Act as a principal point of contact to internal partners, and for the client relationship on behalf of Merchant Services
Collaborate and consult with internal partners to resolve customer escalations
Supporting ongoing projects
Ensuring client touch points are tracked appropriately in CRM system, including referrals, and managing clients to prevent them from becoming at risk, and preventing client attrition
Significant focus on customer retention will be key to success in the role

Requirements:

4+ years of Merchant Services Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years in Merchant retail payment processing Services, and/or Treasury Management experience
Understanding and knowledge of treasury management/cash management products
Managing portfolio of new or existing merchants
Experience with service reviews, account analysis, customer statements integrations of both internal and external vendors
Experience with handling risk and compliance within this area
Ability to thrive in a fast paced, deadline driven, environment
High attention to detail skills
Strong verbal and analytical skills
Ability to complete tasks with minimal supervision

Nice to have:

Understanding and knowledge of treasury management/cash management products
Managing portfolio of new or existing merchants
Experience with service reviews, account analysis, customer statements integrations of both internal and external vendors
Experience with handling risk and compliance within this area
Ability to thrive in a fast paced, deadline driven, environment
High attention to detail skills
Strong verbal and analytical skills
Ability to complete tasks with minimal supervision

What we offer:

competitive salary
robust benefits package
programs to support work-life balance and well-being
rewarded for investing in your community
celebrated for being your authentic self
empowered to grow

Additional Information:

Job Posted:
June 10, 2025

Expiration:
June 18, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Merchant Services Relationship Manager