Senior Merchant Operations Manager Job at Uber (Sydney, Melbourne)

Senior Merchant Operations Manager, Retail Integrations & Aggregators

Grocery & Retail is a fast-growing startup within Uber that enables consumers to...

Location

United States , Chicago; New York; San Francisco

Salary:

118000.00 - 145500.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

5+ years of professional experience in a related field (GTM strategy, analytics, tech, operations)
Proficiency within Excel/Google Sheets
Proficiency within SQL
Bachelor's degree

Job Responsibility

Operational Ownership of Aggregator Integrations: Own end-to-end operational workflows post-partnership (i.e., account creation, storefront configuration, and integration QA)
Ensure integration processes are scalable, reliable, and fast to deploy for new merchants
Operational Insights & Tooling: Build dashboards and tracking to monitor merchant and aggregator performance
Use data and field insights to identify friction and drive improvements
Merchant Performance & Growth via Aggregators: Maximize GMV and merchant success from aggregator channels
Identify and drive improvements in conversion, uptime, menu quality, and order flow
Speed to Launch: Reduce time to get new merchants live via integrations
Build repeatable processes to accelerate onboarding at scale
Cross-Functional Execution: Partner with Product, Business Development, and Integrations teams to translate partnership agreements into operational reality
Act as the operational lead ensuring clean handoffs from partnership through execution

What we offer

Bonus program
Equity award
401(k) plan
Various benefits

Fulltime

Senior Strategy & Operations Manager, Merchant Growth, Delivery - EMEA

Join the Merchant Growth Strategy & Operations, Delivery - EMEA team as an Indiv...

Location

Netherlands , Amsterdam

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

4+ years in strategy, operations, product, or growth roles in a technology or marketplace business
Problem Solving and Executional Excellence - High agency and self-sufficiency, able to work independently and own end-to-end program management of multiple workstreams
Data-Driven Decision Making- Strong capabilities to work with large sets of data, gleaning insights and creating compelling narratives. SQL proficiency a strong plus
Communication and Stakeholder Management - Advanced written and verbal communication skills and stakeholder management across multiple functions and seniority levels in matrixed environments
Business Acumen - Proven ability to translate data into strategic direction and confidence presenting it to senior stakeholders

Job Responsibility

Set the strategy and drive execution at scale: Define the overarching restaurant Pickup growth strategy — and bring it to life through toolkits, playbooks, and processes that enable local teams to execute consistently across EMEA
Own end-to-end growth programs: Lead integrated initiatives that increase restaurant same-store-demand growth and ROI within the Pickup fulfillment method
Be accountable for performance: Track and analyze key growth KPIs — including same-store-demand, adoption, session conversion, and ROI — and translate insights into clear action plans
Champion the restaurant: Put restaurants at the center of every decision, ensuring strategies and products fuel their sustainable same-store-demand growth and ROI

Senior Regional Operations Manager, Merchant Success EMEA

Join the Restaurants Strategy & Operations team within Uber Eats EMEA to help sh...

Location

Netherlands , Amsterdam

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Strong strategic thinking and problem-solving skills, with the ability to break down ambiguous business problems and drive structured solutions
Proven stakeholder management and communication skills, with experience partnering cross-functionally to influence outcomes
Comfort working with data to answer business questions, evaluate performance, and inform decisions independently

Job Responsibility

Set the strategy and drive execution of initiatives that help restaurants grow sustainably on Uber Eats
Partner closely with B2B Marketing, Sales, Account Management, Product, and Strategic Finance to shape and deliver cross-functional programs
Build dashboards and models, sourcing data independently to answer business questions, diagnose performance issues, size opportunities, and measure impact
Translate analysis into clear insights, recommendations, and action plans for stakeholders
Support the development of scalable playbooks, processes, and toolkits that enable consistent execution across EMEA
Keep restaurant needs at the center of decision-making, balancing growth, profitability, and long-term success

Senior Program Manager, Merchant Operations Success

At Uber, providing excellent customer support to our users is a core feature of ...

Location

Netherlands , Amsterdam

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

5+ years of experience in Customer Experience, Program Management, Operations, or Support Enablement, preferably in a fast-paced, tech-driven, or complex environment
Strong working knowledge of support performance metrics
Excellent stakeholder management
Strong communicator
Team-player
Balance of strategic vision and operational rigor
Bias for action and problem-solving skills
Critical thinking
Data-driven and analytical approach

Job Responsibility

Drive Operational Excellence Across EMEA Merchant Operations
Own and Execute the EMEA Merchant Operations Strategy & Roadmap
Enhance the Merchant Experience Through Data & Insights
Optimize Support Delivery Through Specialization & Automation
Lead Market Expansion & Integration Initiatives
Act as a Primary EMEA Operations Point of Contact
Collaborate Cross-Functionally to Deliver Impact
Drive Governance, Reporting & Continuous Improvement

Fulltime

Payments & Risk Operations Senior Manager - Global

The Payments & Risk Operations Manager is a senior, strategic, and highly accoun...

Location

Ireland; United Kingdom

Salary:

Not provided

Phorest

Expiration Date

Until further notice

Requirements

10+ years in payments, fintech, risk, or global operations, including people leadership experience
Deep expertise in payments processing, merchant acquiring, payouts, fraud/chargebacks, and compliance across multiple regions
Proven ability to design and scale global operating models, processes, and automation
Strong understanding of payments partners (e.g., Stripe) and the commercial, technical, and operational dynamics of PSP ecosystems
Highly data-driven with strong analytical and KPI design skills, experienced in using insights to drive decisions and outcomes
Solid financial acumen, including cost of acceptance, loss forecasting, and revenue/retention impact of payments
Strategic, systems-level thinker with strong executive presence—able to set long-term direction, build scalable frameworks, and influence senior leaders without authority, and make balanced, values-led decisions that align risk, customer experience, and commercial outcomes
Experienced leader of specialists who builds capability, develops future leaders, and drives high performance through clear expectations, coaching, and continuous improvement
Exceptional collaborator who aligns and uplifts regional teams through influence, strong relationships, and open, values-led communication

Job Responsibility

Product delivery: Collaborate with Pay Product and Commercial to support the rollout of PhorestPay product and features
Payment & Risk Partner management: Own the global payments partner ecosystem strategy, including partner selection, contract negotiation, operational governance, and performance management
Mitigate loss of revenue through developing a scalable risk operations function
Establish the governance model for incident management ensuring rapid cross functional response and prevention, managing incidents and service degradations
Efficiency & Process Optimisation: Establish, communicate and continuously evolve the global Payments & Risk Operations Strategic Vision, ensuring it aligns with Phorest objectives and is translated into regional plans and outcomes
Co-own the end-to-end customer journey perspective for payments with Global Customer Operations, ensuring Customer Ops processes (support, onboarding, education, migrations, complex activations) always account for payments and risk requirements
Continuously identify, assess and optimise cross-journey processes (support, onboarding, education, and data migrations) with the lens of payments
Own automation and process optimisation initiatives, ensuring workflows reduce friction and improve service delivery, enabled by the Business Systems team
Track and report measurable improvements
Cross-Departmental-Region Collaboration: Partner deeply with the Global Head of Customer Operations and their domain leads to embed payments/risk into global CX operating systems, including planning cycles, VoC rhythms, enablement content, and regional health reviews

What we offer

Private healthcare
2 Wellness Days
Employee assistance program
Free online GP service
Competitive Compensation
Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
Bike to work scheme

Senior Risk Operations Manager

Location

Turkey , Istanbul

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Experience with SQL and/or development experience in one scripting language (ideally Python, but R is also considered).
Problem solving - Being able to solve issues that involve people and processes by using logic, common sense and data. Identifying the root cause of a problem as opposed to focusing on the symptoms.
5+ years of high performing work experience in Risk, Online Retailers, startup, strategy, operations, analytics, business development, or a variety of other specialty roles with demonstrated ability in quantitative fields.

Job Responsibility

Focus: The main issues will be to reduce Financial Fraud, Chargebacks, Cash Arrears, Refunds and Appeasements, Promo Abuse, Did Not Settle…
Develop & Optimize Processes - Develop and implement new risk mitigation solutions and frameworks that improve our ability to detect, measure and intervene against fraudulent activity, including better operational processes, automated systems and upstream design solutioning.
Analytics - Analysis of databases using SQL or Python to review earner, spender and merchant fraud related metrics to properly detect fraud and ensure high-quality experiences on the Uber system.
Strategy - Choose which projects the team should prioritize, and set a timeline to reach goals quickly.
Product Improvement - Evaluate risk potential of new product features or business lines and inform decision-making at the design and roll-out stages.

Fulltime

Senior Engineering Manager - Merchant Fulfillment

As a Senior Engineering Manager for Merchant Fulfillment in India, you will lead...

Location

India , Bangalore

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

12+ years of engineering experience
6+ years in people management, ideally leading managers and larger organizations (50+)
Strong background in building high-scale, distributed systems
Ability to translate complex business goals into a concrete technical roadmap
A passion for solving real-world operational problems
Experience working in a global setup, influencing stakeholders across time zones and functions to drive consensus

Job Responsibility

Lead and mentor a high-performing org of ~50 engineers and managers
Own the "Uber Eats Orders" (UEO) tablet experience and the underlying reliability systems that ensure 99.99% uptime for order injection and processing
Build intelligent, automated platforms for Chargebacks, Cancellations, and Disputes
Lead the BYOC (Bring Your Own Courier) charter, building the "To-Go" and courier onboarding tech
Own the "Defect Reduction" mandate, using technology to predict and prevent order failures before they happen

Senior Strategic Operations Manager of Merchandising

The Retail Vertical is a fast-growing channel within Uber that enables consumers...

Location

United States , Dallas; New York; San Francisco; Chicago

Salary:

118000.00 - 145500.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

3+ years of professional work experience in a related field (e-commerce merchandising, category management)
3+ years in CPG and working with CPG retail brands, outlets, or merchants
Excel/Google Sheets proficiency
Bachelor degree

Job Responsibility

Own strategy through execution: Ideate, design, build and implement plans to optimize the way that consumers are able to find what they are looking for across the Retail sections of Uber Eats
Merchandising calendar and Promotional plans: Work with key CPG merchants to develop and manage merchandising calendars, planning key retail moments and other promotional offers to maximize reach, relevance and impact
ensure that campaigns align with product strategies, regional, cultural, and seasonal trends
Data analysis: Design, execute and automate processes to run and optimize the in-app shopping experience for some of the largest retailers in US&C. You will autonomously build your own analyses and dashboards to measure your projects' success
Experiment: Perform analysis and experiments to find growth opportunities for the New Verticals business
Project Management: Identify, plan, and implement projects alongside product counterparts to enhance the consumer shopping experience, and improve storefront conversion
Stakeholder Management: Orchestrate and bring together the work of a wide range of cross-functional stakeholders including Operations, Product, Account Management, Marketing, and Legal while driving accountability to ensure deadlines are met
Be voice of the customer and merchant internally: Be the eyes and ears to our product teams for the features that we need for next year’s big bets, helping to prioritize future changes to the in-app shopping experience, and you'll help launch all the new product features as we go to market

What we offer

Eligible to participate in Uber's bonus program
may be offered an equity award & other types of comp
eligible for various benefits

Fulltime

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Senior Merchant Operations Manager

Job Description

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