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Senior Merchant Operations Manager, Retail Integrations & Aggregators

United States, Chicago 118000.00 - 145500.00 USD / Year · Job Posted May 05, 2026
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Job Description

Grocery & Retail is a fast-growing startup within Uber that enables consumers to get just about anything delivered through the Uber Eats app or UberEats.com. As a Senior Merchant Operations Manager focused on Aggregation & Integration Partnerships, you will be directly responsible for aggregator merchant performance and growth, speed to launch, and operational tooling.

Job Responsibility

  • Operational Ownership of Aggregator Integrations: Own end-to-end operational workflows post-partnership (i.e., account creation, storefront configuration, and integration QA)
  • Ensure integration processes are scalable, reliable, and fast to deploy for new merchants
  • Operational Insights & Tooling: Build dashboards and tracking to monitor merchant and aggregator performance
  • Use data and field insights to identify friction and drive improvements
  • Merchant Performance & Growth via Aggregators: Maximize GMV and merchant success from aggregator channels
  • Identify and drive improvements in conversion, uptime, menu quality, and order flow
  • Speed to Launch: Reduce time to get new merchants live via integrations
  • Build repeatable processes to accelerate onboarding at scale
  • Cross-Functional Execution: Partner with Product, Business Development, and Integrations teams to translate partnership agreements into operational reality
  • Act as the operational lead ensuring clean handoffs from partnership through execution

Requirements

  • 5+ years of professional experience in a related field (GTM strategy, analytics, tech, operations)
  • Proficiency within Excel/Google Sheets
  • Proficiency within SQL
  • Bachelor's degree

Nice to have

  • Proficiency within AI tools with experience utilizing for data automation, business planning and more
  • Previous experience with managing complex data sets
  • Experience working with Product and Commercial teams
  • Previous client-facing experience
  • Tech industry experience

What we offer

  • Bonus program
  • Equity award
  • 401(k) plan
  • Various benefits

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