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Senior Merchandiser / Merchandiser

United Kingdom, London · Job Posted May 20, 2026
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Job Description

The Merchandising team at River Island play a key role in realising the commercial opportunities created by our unique product across all our channels. This is achieved by developing and implementing the multichannel planning and trading strategy for a high turnover, multiproduct department. The Senior Merchandiser has direct impact on the product offer by channel to fulfil all customer requirements and deliver their department strategy, sales and profit plans. Working closely with their buying counterparts, the Senior Merchandiser ensures that department margin targets are achieved and grows market share whilst maintaining our sustainability commitments. A River Island Senior Merchandiser must support their MM/HOM and successfully drive the performance of the merchandising team. Acting as a role model for effective Merchandising skills, knowledge and behaviours, and playing an active role in supporting the delivery of potential cross divisional opportunities.

Job Responsibility

  • Develops the department and category strategy for a high turnover, multiproduct area
  • Grows sales and profit through successful planning and trading across all channels
  • Through analysis of current and past performance alongside market data, formulate all opportunities to drive the business across all channels
  • Creates a forward strategy with the Buyer to deliver company brand briefs and operating plans
  • Proposes adjustments to immediate and longer-term financial plans, OTB and on order to optimise margin and sales, driving the trading performance of the department by channel
  • Delivers an option framework to ensure a balanced range by channel
  • Adeptly controls stocks within planned levels and works within agreed markdown targets
  • Accountable for commitment review by size, maximising sales through availability
  • Plans sourcing strategies that reduce costs and grows margin with consideration of all external factors, incorporating an understanding of sustainable practices in sourcing and production ensuring the buying team are supported in this to deliver on our sustainability commitments
  • Exceptional management of the department critical path with the buyer to ensure timely delivery of product
  • Plans and delivers the distribution strategy of stock to all channels
  • Identifies all wholesale opportunities and looks for all opportunities to drive performance
  • Using all available sources including regular store visits, industry news, sales and margin history, comp shops, identifies risks and opportunities, proposing actions to positively impact performance
  • Build and nurture strong cross divisional working relationships and external networks
  • Challenges all company working practices where appropriate to improve ways of working and undertakes company projects to support new initiatives
  • Alongside the Buyer, propose initiatives and acts on opportunities to drive sales and margin, including new product trial strategies
  • Grows talent within the merchandising team and identify readiness for next role, providing learning opportunities, coaching and mentoring in a timely way to enable everyone to realise their individual potential
  • Manage a team effectively, up to and including Junior Merchandiser, setting the direction and objectives to be achieved for your department, ensuring the team is aligned and working towards those objectives, and driving for a high-performance team

Requirements

  • Previous experience as a Senior Merchandiser, or established Merchandiser
  • Experience in an omni-channel business is highly desirable
  • Track record of delivering and exceeding sales and margin targets is essential
  • Track record of identifying and delivering on new product opportunities
  • Track record of driving strong team and individual performance and engagement
  • Excellent verbal and numerical reasoning skills
  • Excellent communication skills
  • Advanced analytical skills
  • Excellent attention to detail and accuracy
  • Skilled at presenting new ideas, flexing style and approach to gain buy-in
  • Strong people management and development skills
  • Strong interpersonal skills, emotional intelligence and self-management
  • Highly organised, good prioritisation skills
  • Builds strong genuine relationships with peers, highly collaborative
  • Excellent coaching and mentoring skills
  • Disciplined and conscientious, results oriented
  • Tenacious, resilient and adaptable to change
  • Change advocate with a curious, continuous learning mindset
  • Forward-thinking, innovative
  • Passion for the RI brand and customer

Nice to have

Experience in an omni-channel business is highly desirable

What we offer

  • Generous 50% staff discount
  • Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust
  • A free onsite gym, subsidised restaurant & café
  • Various social events
  • Enhanced maternity, paternity, adoption & fertility treatment
  • Flexible working
  • Payday and summer early finish Fridays
  • Give as you earn scheme
  • A 'Giver Island' day each year and receive matched funding
  • Support with upskilling through on the job training and qualifications
  • A succession plan if you want to progress
  • A generous bonus scheme & private pension plan
  • The choice to opt in for healthcare through our provider AXA
  • An allowance supporting your commute to work
  • 25 days paid holiday, exclusive of Bank Holidays
  • Option to purchase additional holiday twice a year

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