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Senior Mental Health Support Worker

United Kingdom, Oxford Employment contract 28938.00 - 32214.00 GBP / Year · Job Posted June 10, 2026
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Job Description

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Senior Mental Health Support Worker - £28,938 - £32,214 per annum (Salaries vary depending on experiences) Hours – Permanent, Full Time - 37 hours per week, Monday – Friday, inclusive of bank holidays, Occasional Evening & Weekends, with occasional covering of shifts. You will be required to participate in an on-call rota as part of this role. Service – Transitional Support/Oxford.

Job Responsibility

  • Lead shifts, delegating set diarised and daily tasks
  • Take the lead during incidents, safeguarding and complaints in the absence of the manager, ensuring policies and procedures are adhered
  • Mentor new support workers through induction including the completion of the Care Certificate and medication training
  • Complete the care certificate assessors training
  • Work within a One Team Approach and ensure this culture permeates throughout the team and lead by example
  • Respond to service phone queries and requests from both internal and external customers in a timely manner and delegating where appropriate to other members of the team
  • Where a senior is employed within the transitional services they will be required to take part in the community on call rota to support residents out of hours
  • Undertake assessments of referrals and attend regular assessment and risk management training
  • Provide emotional support, encouragement, and practical assistance to residents with daily living activities
  • Work with all residents using a trauma informed approach using the 6 principles of trauma informed care
  • Ensure risk is continuously assessed and risk management plans are kept up to date
  • Comply and remain up to date with all safeguarding policies and procedures for both Adults and Children and Young People
  • Always represent the company in a professional and appropriate manner

Requirements

  • GCSE's in English and Maths (or equivalent)
  • A commitment to undertake continual personal development
  • Detailed understanding of mental health and wellbeing challenges and the level of care and support residents may require
  • An understanding of current approaches to mental health practice
  • Have good knowledge of how to support with referrals and assessments
  • An understanding of equality, diversity and inclusion issues impacting people's lives
  • IT literate with experience using MS Office packages
  • Previous related work experience
  • Good communication skills, written, verbal and listening
  • A genuine interest in mental health and well-being with a commitment to delivering Response's mission

What we offer

  • 37 days annual leave (inclusive of bank holidays)
  • Blue Light card and other discounted shopping
  • Employee Assistant Programme - with access to free counselling
  • Cycle to Work Scheme (after probation)
  • Enhanced family friendly leave
  • Professional qualification sponsorship and study leave
  • £500 refer a friend bonus scheme
  • Optional health cash care plan with money off prescriptions and treatments
  • Wellbeing hub and mental wellbeing support app – approved by NHS
  • Free flu jabs
  • Free DBS application

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