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Plans and executes meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.
Job Responsibility:
Plans and executes meetings and special events
Assists in the implementation of departmental strategies
Has responsibility for the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate
Researches and analyzes new products, pricing and services of competition
Apprises property of all groups that will impact property operations
Executes event management strategy that is aligned with the company’s business strategy and leads its execution
Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards
Develops working relationships with outside vendors and supports establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed
Creates opportunities to upsell during event planning
Manages department controllable expenses to achieve or exceed budgeted goals
Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations
Sets a positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels
Responds to and handles guest problems and complaints
Empowers employees to provide excellent customer service
Ensures employees understand expectations and parameters
Strives to improve service performance
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
Observes service behaviors of employees and provides feedback to individuals
Monitors progress and leads discussion with staff each period
Participates in the development and implementation of corrective action plans
Attends and participates in all pertinent meetings
Reviews staffing levels to ensure that guest service and operational needs are met
Requirements:
High school diploma or GED
3 years experience in the event management, food and beverage, sales and marketing, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the event management, food and beverage, sales and marketing, or related professional area