Senior Materials Handling Job at Microsoft Corporation (Campinas)

Job Description

As a Microsoft Data Center Inventory & Asset Technician (DIAT), you will perform cycle audits, execute incoming/outgoing deliveries, coordinate security escorts for third-party vendors, and document inbound and outbound deliveries. This opportunity will allow you to deepen your knowledge of inventory management principles, warranty process management, data bearing device destruction and advance your career in the process. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Job Responsibility

Maintains a strong focus to optimize resources and improve quality
Articulates the impact of work performed within the Data Center to technicians
Seeks information about the underlying needs of customers
Positions organization to deliver solutions that exceed customer expectations
Maintains a strong stakeholder focus to improve quality and ensures that the customer receives the highest return on investment
Engages with internal and external stakeholders to manage issues as they arise
Ensures team is following all processes and procedures to do this in a timely manner
Manages schedule of DBD destruction or shredding in partnership with senior leadership
Performs DBD destruction as necessary
Handles any escalations
Assists with security investigations
Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary
Provides technical support and task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages
Directs the flow of packages from preparation to shipment
Schedules inbound and outbound logistics of both internal and external services
Communicates directly with customers in regard to scheduling both inbound and outbound deliveries
Coordinates with external stakeholders including third-party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers as necessary to facilitate inbound and outbound deliveries
Deals with the escalated issues
Ensures teams maintain and perform steps required to keep the inventory balance accurate
Prioritizes ticketing queues, works to resolve escalations, and clears blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities
Serves as subject matter expert and models compliance to less experienced team members
Seeks out opportunities to contribute to workstreams and evolve existing workstream processes, services, and solutions toward greater simplification and automation
Creates execution plans with the goal to improve satisfaction and performance within an area or organization-level group
Identifies and resolves delivery and execution road blocks serving as point of contact for arising issues
Learns different elements of different suppliers, including what parts to order and what supplier(s) to engage with
Performs transactional related work, such as execution of purchase orders (POs) and contracts
Gathers data related to POs and provides to direct management
Assists senior leadership with escalated procurement issues
Runs daily safety topic huddles
Manages and coordinates any escalated task risks and reported issues
Trains employees on safe and effective rack moving
Ensures team is in compliance with heavy-lifting equipment requirements
Leads by example of all safety standards
Prioritizes and assigns ticketed work to Data Center Inventory and Asset Technicians on team
Leverages process knowledge and technical skills to resolve escalations (or further escalate if needed), clear blocking issues, and may enable on site and/or remote data center support activities
Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations
Acts as the Subject Matter Expert about Return Merchandise Authorization (RMA) warranty process
Ensures teams process failed vendor hardware devices using online/other tools and processes RMAs as needed
Follows all Service Level Agreements (SLAs) related to RMA warranty process
Embodies our culture and values

Requirements

High School Diploma AND 2+ years experience in warehouse/supply chain in an information technology (IT) environment, logistics, supply chain, inventory management, retail, or a related field OR equivalent experience
Ability to speak, write and understand fluent English
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
3+ years experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g. forklift, pallet jacks, chassis lifts) for a large corporation OR equivalent experience

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Senior Materials Handling

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