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The primary purpose of the Senior Material Supplier Fleet Warranty Operative role is to manage and optimise the warranty claims process for TUI Airline, ensuring the company recovers costs effectively from Original Equipment Manufacturers (OEMs) and suppliers. This involves evaluating and submitting claims, negotiating settlements, and resolving disputes to maximize financial returns. The role also requires maintaining an accurate database to track claims and credits, providing key performance indicators (KPIs), and supporting budget reporting. Additionally, it involves liaising with third-party warranty service providers, assisting with supply chain training on Product Support and Assurance Agreements (PSAA), and physically assessing parts for warranty eligibility. By serving as the focal point for warranty-related matters, this position plays a critical role in cost control, efficiency, and compliance within the Engineering and Maintenance Supply Chain.
Job Responsibility:
Evaluate, submit, and negotiate warranty claims with OEMs, manufacturers, and vendors to ensure prompt settlements
Liaise with and manage subcontracted warranty service providers for TUI Airline
Develop and manage a database for accurate claim tracking, generate monthly KPI reports, and monitor warranty budget performance
Collate reclaims information and prepare reports for senior management, OEMs, and maintenance partners
Assist with key account invoicing, repair/warranty order management, and Engineering/Supply Chain budget submissions
Act as the focal point for Supply Chain on Product Support and Assurance Agreements (PSAA) and provide training when required
Physically evaluate unserviceable parts to determine warranty eligibility and assess potential damage
Provide issue resolution within the E&M Supply Chain and promote company values with internal and external stakeholders
Requirements:
Aviation background with supply chain experience and technical experience and knowledge of aviation components
Background in repair agency processes and component warranty, familiarity with My Boeing Fleet and ability to interpret aircraft IPC’s, OEM CMM’s, SB’s & SIL’s
Strong IT skills, in particular Excel and other Microsoft applications
Strong business acumen, negotiating skills and quick to analyse and provide a solution
Demonstrate self-confidence, ability to present to both your peers and management level colleagues
What we offer:
Attractive remuneration
Discretionary bonus schemes
Generous travel benefits
Extensive health & well-being support
Access the TUI Learning Hub to level-up and reach your ambitions
Opportunities to work on global projects and teams
Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation
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