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Develop and implement robust reporting to uncover actionable insights by identifying patterns, trends and opportunities that drive business growth and improve customer experiences.
Job Responsibility:
Collaborate with cross-functional teams to define key metrics & KPIs that align with organizational goals and objectives
Design and implement robust data models and reporting solutions to track and measure these metrics accurately
Provide comprehensive support for analytics & BI initiatives across the CRM team which includes assisting with ETL processes, optimizing data pipelines and troubleshooting data quality issues to ensure the integrity and reliability of analytical insights
Build and maintain scalable data pipelines, dashboards and reporting tools to monitor and track business metrics in real time
Work closely with data engineering, data science and BI teams to ensure data integrity, accuracy and accessibility for analysis and reporting purposes
Provide actionable recommendations and insights through interactive dashboards, reports, presentations and data visualizations that enable stakeholders to understand the so-whats and take action based on data-driven insights
Communicate findings, results, and recommendations to stakeholder at all levels of the organization through clear, concise and compelling manner
Collaborate with internal and external partners to enhance data collection, insights generation and deliver scalable solutions that address stakeholders needs and drive informed decision-making
Requirements:
Bachelor’s degree in Mathematics, Statistics, Machine Learning, Computer Science, or a related field of study and 3 years of experience
Will accept a Master’s degree and 1 year of experience
1 year of experience in: data visualization
Ecommerce or retail analytics
Data science models
SQL and data querying languages
Working with large-scale datasets and databases
Leading analytics initiatives focused on CRM programs, including customer segmentation, targeting, and personalization
Data visualization tools and BI platforms (Tableau and Power BI) for creating interactive dashboards and reports
Statistical analysis and modeling techniques, including regression analysis, clustering, and predictive modeling
Website and apps experimentations, including A/B testing and Multi variate testing
What we offer:
401k
new hire and annual equity grant
medical/Rx
vision
dental
life
disability
hospital indemnity
critical illness
accident insurance
parental leave
family services benefits
backup dependent care
flexible spending accounts
telemedicine
pet adoption reimbursement
employee assistance program
discounts including 10% off pet insurance and 20% off at Chewy.com
unlimited PTO (subject to manager approval)
six paid holidays per year
may be eligible for paid sick and family leave in compliance with applicable state and local regulations