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As a Senior Market Manager, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.
Job Responsibility:
Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets
Conduct regular optimization calls and business reviews with partners
Implement strategies to effectively manage and optimize strategic partnerships
Prospect and onboard new, high-quality supply within your assigned geography
Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders
Leverage data to identify and pursue strategic growth opportunities
Use an entrepreneurial approach to develop and implement unique engagement projects
Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support
Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders
Understand the technical aspects of software partnerships to offer comprehensive support
Represent Airbnb in external meetings with Hosts and at industry conferences in your market
Support host community programs in your region
Requirements:
8+ years of experience in new sales, account management, and partner support
Proficient quantitative skills and proven ability to interpret and apply data
Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments
Proven experience working cross-functionally
Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person
Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills
Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus
Based in Arizona, and must be willing to regularly travel to your assigned territory. Typical expectation would be once every quarter
Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
Nice to have:
2+ years of tech/travel industry experience is a plus
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