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At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization wheredevelopment matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions. In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add a Senior Market Manager in Workplace Operations. As a Senior Market Manager in Workplace Ops, you’ll manage the day-to-day relationships with our internal customers and lines of business, and engage with external providers responsible for facilities, space planning, moves, food and beverage services and mail services. You will also help partner on the execution of security strategies that will improve operational effectiveness and ensure the safety of Capital One employees and customers within the community.
Job Responsibility
Lead third-party providers responsible for facilities, space planning, moves, food and beverage services, hospitality, conferencing, AV and print/mail services
Measure and report on vendor performance according to service provider scope of work and KPIs
Own and drive solutions that optimize facility utilization
Promote operational excellence in customer service and a seamless user experience across providers
Enable service providers to innovate and deliver transformational results
Maintain landlord relationships and engage with landlords facilities team as required
Partner with internal Capital One stakeholders such as Finance, HR, Risk, Legal, IT, Supplier Management and other lines of business
Serve as the trusted real estate expert and partner for cross-functional teams at all levels, internally and externally
Deliver high-performing results while balancing customer needs and communicating Global Workplace Services strategies and best practices
Foster a positive work environment through engagement and team building activities
Contribute to the development of the annual CapEx and Opex budgets
Partner with other GWS teams to create solutions and/or solve problems in a proactive manner
Recommend opportunities for cost savings but more importantly, efficiency improvements that increase employee productivity
Mitigate risks by partnering closely with real estate service provider and internal Capital One Risk teams, as to ensure we are well managed at all times
Manage safety and security issues stemming from incident reports
Partner with business continuity teams to ensure all facilities are prepared before and after an emergency situation
Requirements
Bachelor's Degree
At least 10 years of experience in Facilities Management or Relationship Management
At least 5 years of experience managing facilities for multiple locations
Nice to have
At least 6 years of experience in Project Management, People Management or Supplier Management
At least 5 years of experience in Workplace Strategy or Strategic Real Estate Planning