Senior Manager, Workforce Optimization Job at Comcast Advertising (Denver)

Senior Workforce Manager

We are looking for a strategic Senior Workforce Manager - WFM for our Customer O...

Location

Spain , Barcelona

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

8+ years of experience with workforce management and customer care operations projects such as improvement of efficiency, quality, costs etc. including experience with outsourced service providers. Ideally from a global BPO environment
Strong understanding of WFM principles and the functionalities of the common WFM tools in the market like IEX, Calabrio, Verint, Amazon connect, Zendesk, Avaya, data suites like Looker, Tableau, etc.
Demonstrated knowledge of customer experience tools and systems including best practices
Strong business acumen with an ability to understand the direction and goals of the business
Strong analytical background - 7 Quality tools, SPC, Hypothesis Testing, Regression Analysis
Strong understanding of forecasting, planning, scheduling and real-time management methodologies
Ability to work independently, anticipate problems and suggest solutions
Ability to communicate effectively, influence and drive change while building rapport and credibility quickly with all levels in the organisation
Fluent written and verbal communication in English

Job Responsibility

Optimize and manage our workforce management framework, including implementation of both short- and long-term forecasting, capacity planning and budget for the global footprint of Customer Care. You will take full ownership of the network on Workforce Management across all the outsources partners
Optimize Planning to execute short- and long term projects, to ensure we are in line with the company growth, Gross Margin, Cost per Booking and Cost to Serve metrics. You will take ownership of all WFM areas
Identify the best billing and operating model for our various lines of businesses to optimise performance and reduce wastage, and to optimize for the seasonality factors and reduce operational effort of the in-house WFM team
Perform quantitative analysis of key process indicators (Demand Drivers, Contact Ratio, CSAT and other metrics) and build business cases to improve Customer Journey and lead comprehensive execution plans for supporting customer experience improvement initiatives. To succeed, you will work with a variety of internal stakeholders, including Marketing & Product
Partner with cross-functional teams to solve problems, ensure productive communication and implementation of processes, and to build a strong operational infrastructure globally
To succeed, you will work closely with our Strategic Finance, Customer Care Operations, Product and external providers to make sure we provide a 7-star experience at optimal cost while accommodating our growth

Fulltime

Workforce Strategy and Planning Senior Manager

The Workforce Strategy and Planning Senior Manager drives the strategy, design, ...

Location

Netherlands , Amsterdam

Salary:

Not provided

AniCura Group

Expiration Date

Until further notice

Requirements

Minimum: Bachelor’s degree in human resources, Business Administration, Data Analytics, or related field.
Preferred: Advanced degree or certification in Workforce Planning, P&O Analytics, or Business Strategy.
8+ years in workforce planning, P&O analytics, or strategic P&O roles.
Strong expertise in data analysis, forecasting, and modeling techniques.
Proficiency with workforce planning and analytics tools (e.g., SAP SuccessFactors, Workday, Power BI).
Experience in multi-country, matrixed, and dynamic business environments.
Strong stakeholder management, communication, and data storytelling skills.
Fluency in English (additional European languages are a plus).

Job Responsibility

Develop and lead MVH Europe’s integrated workforce planning strategy, ensuring alignment with business growth, transformation efforts, and capability priorities.
Design workforce models to address current gaps and anticipate future needs across regions, roles, and functions.
Act as a workforce planning thought partner to senior leadership, P&O, Finance, and Operations.
Analyze workforce data to identify talent risks, skill gaps, trends, and optimization opportunities.
Build dashboards, KPIs, and reporting frameworks to inform leadership decision-making.
Collaborate with P&OIS, Digital, and Analytics teams to embed workforce intelligence into systems and platforms.
Use scenario planning to model workforce responses to market shifts, organizational change, or strategic pivots.
Provide evidence-based recommendations for staffing, mobility, restructuring, and capacity building.
Connect workforce planning with talent acquisition, learning & development, and succession planning.
Partner with Talent, P&O Business Partners, and Leadership Development teams to ensure implementation readiness.

What we offer

An industry competitive salary and benefits package.
A stimulating work environment with good opportunities for personal development.
Freedom to take responsibility and the opportunity to influence.
Flexible working hours, hybrid working, international, digital work environment.
Learning and development opportunities.
The opportunity to cuddle our beloved 4-legged friends in our offices.

Fulltime

Senior Manager - Category Management (Technology Services)

The Global Category Senior Manager at Amgen will develop and execute global stra...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 5 years of Global Strategic Sourcing, Procurement or Commercial (Sales) experience
Master’s degree and 8 years of Global Strategic Sourcing, Procurement or Commercial (Sales) experience
Bachelor’s degree and 12 years of Global Strategic Sourcing, Procurement or Commercial (Sales) experience
2 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation of resources
Familiarity with procurement platforms (e.g., Ariba), ERP systems, and advanced analytics tools
Excellent problem-solving, organizational, and analytical skills, including the ability to interpret large datasets and generate actionable insights
Experience leading large, cross-functional teams and managing complex global projects in a matrixed environment

Job Responsibility

Own and evolve the global category strategy for Technology Services, aligned with business goals, with a focus on unlocking value, optimizing supplier relationships, and mitigating risk
Partner with Technology stakeholders across R&D, Commercial, and Operations to understand needs and shape procurement strategies that support enterprise priorities in a proactive manner
Act as a trusted advisor and thought leader, delivering insights on market trends, supplier capabilities, and best practices tailored to the Technology Services domain
Lead the creation of robust, financially grounded business cases (e.g., outsourcing models, total cost of ownership, supplier consolidation) that support procurement decisions and drive measurable impact
Stay ahead of market shifts in professional technology services— including evolving delivery models, workforce trends, and service innovation— and translate insights into actionable strategies
Design and drive a multi-year sourcing roadmap for Technology Services aligned with Amgen’s broader vision
Build relationships with external experts, peer companies, and industry bodies to bring leading practices and innovation into Amgen’s Technology Services sourcing strategy
Partner with category managers for consulting and staff augmentation to ensure Amgen take a holistic approach to all external resource driven spend
Provide strategic oversight as the global lead for Technology Services sourcing, ensuring alignment between category strategies and evolving business needs
Guide and facilitate collaboration across cross-functional teams and regional stakeholders, ensuring strategies meet diverse needs and are implemented effectively

Workforce Management Lead, Risk Operations

We are looking for an experienced and strategic Workforce Management Lead to dri...

Location

United States , Bay Area

Salary:

135800.00 - 245400.00 USD / Year

Block

Expiration Date

Until further notice

Requirements

8+ years of experience in Workforce Management, Operations, or Strategic Workforce Planning roles
5+ years of people management experience
Expertise in forecasting and capacity planning in complex environments
Moderate knowledge of KYC, AML, and Sanctions compliance
Proficiency in using spreadsheet tools such as Google Sheets and Excel, with the ability to create complex staffing models
Experience collaborating with diverse teams and managing key partner relationships
Demonstrated written and verbal communication skills, evidenced by delivering comprehensive reports and presentations to senior management that have influenced strategic decisions in operations
Experience analyzing workforce data to drive decision-making, with experience increasing operational efficiency through data-driven workforce adjustments and recommendations
Advanced analytical skills, including the ability to perform variance analysis, and developing forecasting models to inform strategic workforce planning decisions that result in a material improvement in operational efficiency

Job Responsibility

Develop and implement capacity plans and staffing models to support existing lines of business and new product launches within Compliance Operations
Forecast, schedule, and optimize staffing across multiple compliance work streams, ensuring adherence to process-specific Service level agreements and the absence of backlogs
Lead projects to create daily dashboard reporting for team leaders and managers, enhancing performance management and alert/case routing at the analyst level
Collaborate with cross-functional teams, including Product, Finance, and Compliance Analytics, to develop strategic workforce management solutions and improve forecasting models
Partner with Block vendor management teams to ensure seamless ramp-up/ramp-down and meet interval KPIs and contractual Service level agreements for our managed service providers
Use statistical methodologies and BI tools to analyze performance trends and drive data-informed decision-making
Present insights to senior and executive management, ensuring timely escalation of resourcing shortfalls based on forecasting

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Fulltime

Workforce Management Analyst

The Workforce Management Analyst supports store operations by ensuring the right...

Location

United States , Duluth

Salary:

Not provided

Americas Best Contacts and Eyeglasses

Expiration Date

Until further notice

Requirements

4-6 years of experience with workforce planning in retail or multi-unit operations (required)
Four-year college degree or equivalent experience (Required)
Strong knowledge of labor laws, compliance, and retail staffing practices (Required)
Proficiency with WFM systems (e.g., Kronos/UKG) (Required)
Analytical and communication skills to translate data into actionable recommendations (Required)
Ability to work in a fast-paced, cross-functional environment (Required)

Job Responsibility

Analyze workforce metrics such as sales-per-labor-hour, scheduling accuracy, and labor performance
Monitor labor utilization and communication adjustments needed to support sales goals and operational standards
Support weekly forecasting and determine opportunities to align labor demand across stores
Monitor intraweek performance and adherence to schedules and budgets
Identify and respond to staffing opportunities across all stores
Provide real-time updates and recommendations to field leadership
Generate daily, weekly, and monthly reporting at the fleet/region and district level
Analyze workforce metrics such as sales-per-labor-hour, scheduling accuracy, and payroll performance
Provide reporting and insights to senior leadership on workforce efficiency and productivity, identify trends, and recommend process improvements
Maintain and optimize the Workforce Management (WFM) system

What we offer

competitive compensation
health and dental insurance
401k retirement savings with company match
flex spending account
paid personal time off
paid company holidays
parental leave
employee eyewear discount
training programs
access to educational courses

Fulltime

Global Category Senior Manager - Enterprise SaaS and Digital Apps

We are seeking an individual who thrives in ambiguity, capable of driving catego...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Proven expertise in SaaS procurement, lifecycle management, and supplier governance
Strong knowledge of SaaS licensing, subscription pricing, and service-level frameworks
Familiarity with procurement platforms such as Ariba, ERP systems, and analytics tools for SaaS management
Doctorate degree and 5 years of Global Strategic Sourcing, Procurement or Commercial (Sales) experience
Master degree and above 12 + years of Global Strategic Sourcing, Procurement or Commercial (Sales) experience
And 2 years of managerial experience directly managing people and/or leading teams, projects, or programs.

Job Responsibility

Own and evolve the global category strategy for Enterprise SaaS and Digital Applications
Partner with Technology, HR, Finance, and other stakeholders to align SaaS platforms with business priorities
Lead complex global negotiations for ERP, CRM, HRMS, and collaboration tool contracts, ensuring cost optimization and governance
Anticipate SaaS industry shifts and recommend adoption of emerging digital apps to drive workforce efficiency
Build sourcing roadmaps for enterprise application ecosystems to support Amgen’s digital transformation
Lead the creation of robust, financially grounded business cases (e.g., build vs. buy, total cost of ownership, should cost modelling, supplier consolidation) that support procurement decisions and drive measurable impact including operational efficiencies, and risk management
Stay ahead of market shifts in the Software Industry— innovations, product information, - selling techniques, delivery models and risk trends—and translate insights into actionable strategies for Amgen
Design and drive a multi-year sourcing roadmap for Software in alignment with stakeholder strategies, annual plans, to facilitate Technology's support of Amgen’s broader vision
Coordinate across regions to deliver cohesive procurement plans and project pipelines, aligning category execution with business priorities across globally
Build relationships with external experts, peer companies, and industry bodies to bring leading practices and innovation back into Amgen’s Technology sourcing strategy

Global Mobility Senior Manager

The role involves strategic oversight of global mobility programs, ensuring alig...

Location

Japan , Tokyo

Salary:

12000000.00 - 14000000.00 JPY / Year

Randstad

Expiration Date

June 29, 2026

Requirements

Minimum of 5 years of experience in global mobility, compensation & benefits (C&B), or international HR
Deep knowledge of international immigration laws, tax regulations, and compliance standards
Strong client service orientation with the ability to provide excellent support to employees and managers
Proven leadership and people management skills, with the ability to foster teamwork and motivate team members
Expertise in building and enhancing team performance
Capability to work effectively with cross-functional teams such as HR, Finance, Legal, and external vendors
Excellent verbal and written communication skills in both Japanese and English
Ability to manage multiple projects simultaneously and prioritize tasks efficiently
Strong problem-solving skills, with an aptitude for identifying issues and implementing effective solutions
Adaptability and flexibility to respond to changing business needs and provide strategic support

Job Responsibility

Strategic Oversight of Global Mobility Programs: Provide vision and direction for global mobility initiatives, ensuring alignment with organizational goals and long-term talent strategies
Policy Design and Governance: Oversee the development and implementation of comprehensive global mobility policies, ensuring adherence to international standards, legal compliance, and inclusive practices
Cross-Functional Coordination: Collaborate with senior leaders across HR, payroll, finance, and legal departments to ensure seamless execution of international assignments and strategic talent management
Vendor Partnerships and Relationship Management: Establish and optimize relationships with external service providers, including immigration consultants, relocation specialists, and tax advisors, to deliver exceptional service quality
Risk Management and Compliance: Monitor and mitigate risks associated with international assignments, including legal liabilities, tax implications, and geopolitical challenges, by implementing proactive measures
Global Talent Strategy Integration: Contribute to the design and execution of strategies that enhance talent mobility within and across regions, fostering a resilient and diverse workforce
Financial Planning and Budgeting: Oversee budget allocation for global mobility programs, ensuring cost efficiency while maintaining a high standard of support for expatriates
Data Analytics and Insights: Leverage data to provide actionable insights on global mobility trends, program effectiveness, and talent outcomes, enabling evidence-based decision-making
Continuous Improvement and Innovation: Monitor global mobility operations and identify areas for improvement. Lead initiatives to innovate processes, implement technology, and adopt industry best practices to enhance efficiency and effectiveness
Leadership and Team Development: Mentor and guide the Global Mobility team, fostering professional growth and cultivating expertise within the department

What we offer

健康保険
厚生年金保険
雇用保険
土曜日
日曜日
祝日

Fulltime

Senior Manager, Human Resources Business Partner

Senior Manager, Human Resources Business Partner (HRBP) is a trusted advisor to ...

Location

United States , Athens

Salary:

Not provided

Beretta Clima Italia

Expiration Date

Until further notice

Requirements

Bachelor’s degree
5+ years’ experience of progressive HR experience in manufacturing, distribution or consumer goods

Job Responsibility

Define and lead the plant's HR strategy in alignment with broader business objectives
Partner with plant leadership to assess and optimize the organizational structure, roles, and capabilities to drive performance and adaptability
Use workforce data and analytics to anticipate organizational needs, drive headcount planning, and support continuous improvement
Promote a culture of accountability, high performance, and employee engagement
Lead talent management efforts, including succession planning, leadership development, and critical capability building
Collaborate with business leaders to proactively plan for talent needs, ensuring the plant is staffed with the right skills for future success
Support execution of plant-level training and development programs, in partnership with L&D
Lead culture and engagement initiatives, driving actions from employee feedback and fostering a positive, inclusive environment
Guide change management efforts to support organizational transformation and continuous improvement
Champion diversity, equity, and inclusion at all levels of the plant

Senior Manager, Workforce Optimization

Comcast Advertising

Location:
United States , Denver ▼
Philadelphia
West Chester
Naperville
Manchester

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 25, 2026

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