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The Senior Manager wholesales will be responsible for driving all wholesales activities including both the inter-operator and carrier relationships with services like Roaming, Interconnect, as well as all the sales of telecom services to local wholesales players (ISPs, MNOs, SMPP players as well Group). From a revenue perspective this encompasses the incremental revenue growth as well as the existing revenue baseline from all existing wholesales players both national and international. The role manages a small team, manages strategic wholesales partnership as well as direct customer profitability ownership in terms of Contribution Margin for all local wholesale telecom services. Success in this role at Vodacom will depend heavily on their customer centricity but also their analytical mind, market knowledge, leadership skills and ability to work well in an extremely fast-paced and demanding environment collaborating with internal stakeholders and external partners.
Job Responsibility
Define and execute Sales & commercial strategies to position Vodacom DRC as the leading B2B wholesale provider
Develop, maintain and lead specific/tailored account plans on acquisition and retention by segment in line with Vodafone Way of selling
Manage team negotiating and closing tempo vs monthly, quarterly and yearly revenue target
Analyze forecasts and pipeline data to manage actions prioritization in support of successful deal closure
Manage accurate and timely updates of all sales individual and team KPIs for all segments
Manages the wholesale team to ensure wholesale commercial strategies are clearly understood and effectively executed
Manages the adoption of new products and solutions into accounts with the team to achieve revenue targets
Owns the C‑suite engagement strategy, supporting account teams with senior stakeholder access and influence
Oversee the full customer lifecycle, from prospect to order and performance monitoring
Oversee the partner specific pricing and offer strategies specially focusing on the wholesale segments
Build and maintain strategic relationships with customers, partners, group including industry organizations, to grow the Vodacom DRC’s customer portfolio
Manage cross-functional teams to ensure seamless collaboration between the team and external partners
Drive account plans and competitive intelligence to stay ahead of industry trends and customer demands
Secure account/partner profitability and channel efficiency to secure the company financial goals
Build internal transversal relationships with other Vodacom DRC business units and group wholesales experts to secure company and group wide alignment
Demonstrates strong, empathetic communication, taking ownership of customer issues and driving timely resolution to maximise. CEX
Ensure teams are appropriately trained, skills are applied in daily operations, and performance is continuously improved
Acts as an outstanding communicator and mentor, motivating teams, building strong customer relationships, and influencing internal stakeholders
Ensures compliance with Vodacom wholesales methodologies and tools
Assesses individual feedback and team performance, providing constructive feedback and improvement actions
Requirements
5+ Years in Telecom or Tech: Senior experience in wholesale, wholesale partner development, and wholesale business development
5+ Years in wholesale commercial: Senior experience in wholesale pricing at operator, carrier and local wholesales players level
Wholesale Success: Proven track record in growing wholesale telecom services
Change management: Experience in complex change management in a technological context