Senior Manager - Warranty and Services Expert

• Optimize existing warranty and services sales offering
• Ensure best-in-class operational performance
• Take part in the development of new services
• Review, challenge, and improve existing processes and products
• Leverage technology and data decreasing costs while maintaining a high-level of customer satisfaction
• Ensure best practices are known and shared between all our local entities in Europe
• Fully leverage and further develop critical business skills including quantitative and qualitative analysis, project management, communications, stakeholder management
• Become the central point of connection between internal and external stakeholders including Product/Tech, Legal, Finance and external partners for future project rollouts
• Turn our extended warranty and maintenance subscription program into true powerhouses: set up financial targets and planning infrastructure, implement cost-controlling procedures, designing training materials, optimize product content and increase revenue through targeted revenue management & renewal initiatives

• Very good analytical skills and the ability to manage priorities to meet time-sensitive deadlines
• Up to 5 years of relevant work experience in Automotive warranty and/or maintenance contracts management, preferably working for a recognized insurer or OEM captive, ideally in an international context
• Autonomy and demonstrated track record working with high-level stakeholders at international scale
• Passion and motivation about moving tasks forward and taking ownership of topics
• Completed studies in business administration, engineering, computer science, finance or a comparable degree programme
• Advanced knowledge in Microsoft Excel and Google Sheets
• Full proficiency in English is mandatory

Every other European language is a plus

• Above-average corporate pension plan
• Discounts on well-known brands like Flaconi, Bosch, Apple and Sky
• Special offers on used cars for you, your family and your friends