Senior Manager, Virtual Desktop & Application Services, CVS Health

CVS Health

Location:
United States, Work At Home

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

130295.00 - 260590.00 USD / Year

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Job Description:

CVS Health is seeking an accomplished and technically hands-on leader to serve as Sr. Manager of Virtual Desktop & Application Services. This role is responsible for leading the operational delivery and continual evolution of enterprise-scale virtual desktop and application access services ensuring high availability, performance, and security across a large, complex global enterprise.

Job Responsibility:

Lead operations and engineering for Citrix Cloud, Azure Virtual Desktop, Windows 365, and application delivery services
Own the availability, health, and performance of the virtual desktop and application platforms
Partner with business stakeholders and IT leadership to align platform capabilities with user needs
Serve as the senior escalation point for major incidents
Drive continuous improvement through monitoring, automation, policy enforcement
Ensure all platform components meet enterprise security standards
Manage vendor relationships, licensing, contracts, and support SLAs
Define and track operational KPIs and service-level objectives
Lead a high-performing team across engineering and operations
Collaborate across infrastructure, InfoSec, networking, identity, and application teams

Requirements:

10+ years of experience in enterprise infrastructure or end-user computing
3+ years in a leadership role managing virtual desktop or application delivery platforms
5+ years of experience operating large-scale Citrix and cloud-hosted desktop environments across complex, hybrid enterprise architectures
5+ years of experience in Citrix Cloud, Virtual Apps & Desktops, NetScaler
5+ years of experience in Microsoft Azure, Windows 365, Intune, FSLogix, Entra ID
5+ years of experience in PowerShell scripting and infrastructure automation
3+ years of experience managing services across multiple regions, data centers, and identity domains with high availability and performance expectations
Bachelor’s degree or equivalent experience (High School Diploma and 4 years relevant experience)

Nice to have:

Familiarity with AWS-hosted application or VDI platforms
Experience supporting 25,000+ users in a regulated, distributed enterprise environment
Knowledge of ITIL practices, SRE principles, and proactive monitoring strategies
Certifications in Citrix, Azure, AWS, or related technologies
Familiarity with enterprise browser strategies or secure app delivery models

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 28, 2025

Expiration:
August 30, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Senior Manager, Virtual Desktop & Application Services