Senior Manager-US Consumer, Proprietary Product Digital Customer Experience Job at Amex (New York)

Job Description

The Sr. Manager, Proprietary Digital Customer Experiences, will play a key role in reimagining and delivering how our proprietary customer experiences come to life. The individual will be responsible for designing and delivering on new Amex Mobile App and Amex Web experiences in partnership with Enterprise Digital and Technology teams. This team member will partner with cross-functional teams to ensure we deliver compelling digital product experiences for our Membership Rewards and Cashback products.

Job Responsibility

Lead the design and execution of net-new digital experiences and enhancements, across both Amex Mobile App and Web, for proprietary card products
Collaborate with partners across Card Product, Enterprise Digital, Technology and other enterprise stakeholders to ensure connectivity and seamless delivery of initiatives
Serve as the Digital Product voice on delivering best-in-class customer experiences
Design and deliver reporting for the enterprise to track Digital Customer Experience results
Contribute to evolution of operating model, frameworks for Proprietary digital customer experiences and identify opportunities for enhancement through adoption of new technologies
Lead one direct report and contribute to high-performing team culture

Requirements

Strong digital product development skills and understanding of mobile and web experiences
product management experience a plus
Solutions-oriented, strategic and creative thinker with attention to detail
Demonstrated strength in building relationships & collaborating cross-functionally with technology & business teams to drive results
Ability to stay calm under pressure and flexible amidst change
Strong verbal and written communications skills and comfort interaction with all levels of the organization
Exceptional project management skills and ability to proactively and independently identify opportunities for improvement and drive results
Team player & leader with a passion to create the best customer experience for our Card Members
Passion for innovation and evolution of mobile/web products, AI, and consumer trends

What we offer

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

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Senior Manager-US Consumer, Proprietary Product Digital Customer Experience

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