CrawlJobs Logo
Amex Logo Amex · IT - Software Development

Senior Manager-US Consumer, Proprietary Product Digital Customer Experience

United States, New York 123000.00 - 215250.00 USD / Year · Job Posted January 07, 2026
Apply Position
Job Link Share

Job Description

The Sr. Manager, Proprietary Digital Customer Experiences, will play a key role in reimagining and delivering how our proprietary customer experiences come to life. The individual will be responsible for designing and delivering on new Amex Mobile App and Amex Web experiences in partnership with Enterprise Digital and Technology teams. This team member will partner with cross-functional teams to ensure we deliver compelling digital product experiences for our Membership Rewards and Cashback products.

Job Responsibility

  • Lead the design and execution of net-new digital experiences and enhancements, across both Amex Mobile App and Web, for proprietary card products
  • Collaborate with partners across Card Product, Enterprise Digital, Technology and other enterprise stakeholders to ensure connectivity and seamless delivery of initiatives
  • Serve as the Digital Product voice on delivering best-in-class customer experiences
  • Design and deliver reporting for the enterprise to track Digital Customer Experience results
  • Contribute to evolution of operating model, frameworks for Proprietary digital customer experiences and identify opportunities for enhancement through adoption of new technologies
  • Lead one direct report and contribute to high-performing team culture

Requirements

  • Strong digital product development skills and understanding of mobile and web experiences
  • product management experience a plus
  • Solutions-oriented, strategic and creative thinker with attention to detail
  • Demonstrated strength in building relationships & collaborating cross-functionally with technology & business teams to drive results
  • Ability to stay calm under pressure and flexible amidst change
  • Strong verbal and written communications skills and comfort interaction with all levels of the organization
  • Exceptional project management skills and ability to proactively and independently identify opportunities for improvement and drive results
  • Team player & leader with a passion to create the best customer experience for our Card Members
  • Passion for innovation and evolution of mobile/web products, AI, and consumer trends

What we offer

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
Amex - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior Manager-US Consumer, Proprietary Product Digital Customer Experience

8 matching positions

New

Chef / Cook

Working in our Longmynd Hotel we provide a retreat for up to 85 guests who stay ...
Location
Location
United Kingdom , Church Stretton
Salary
Salary:
13.25 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience of working in a busy kitchen
  • Awareness of Health & Safety At Work Act 1974, The Food Safety Act 1990(including Allergen Legislation), The Food and Hygiene Regulations and The Fire Regulations
  • Maintaining the standard and style of cooking set by the Head Chef
  • NVQ 3 in professional cooking – or willing to work towards one
  • Ability to be part of a team and flexible to work evenings (9pm finish) and weekends.
Job Responsibility
Job Responsibility
  • Support the Head Chef and Sous Chef to prepare and serve our Traditional British menu consisting of Breakfast, packed lunches and a 3-course evening meal served banqueting style.
What we offer
What we offer
  • Live in accommodation available inclusive of all bills, 3 meals per day, Laundry & Free Wifi
  • Equal share of tips paid monthly
  • Free Uniform
  • 28 Days Holiday pro rata inclusive of bank holidays
  • Pension Contributions
  • Volunteer Day
  • Group Life Assurance
  • Cinema Discounts
  • Online Shopping Discounts
  • Cycle to work Scheme
  • Fulltime
Read More
Arrow Right
New

Sales Executive

We’re looking for a Used Car Sales Executive from retail, hospitality or other c...
Location
Location
United Kingdom , Wigan
Salary
Salary:
27000.00 - 45000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in retail, hospitality, leisure or customer‑facing sales
  • Confident, motivated and enjoy speaking to people
  • Excellent organisation skills – able to manage a busy diary, prioritise effectively, and follow key processes
  • Like working towards targets and being rewarded for success
  • Want a career where effort is properly recognised
  • A full driving licence (manual & automatic)
  • Enthusiastic, motivated, and committed to doing the right thing, who thrives in a fast-paced, target-driven environment and enjoys helping customers make informed decisions while delivering a great experience
Job Responsibility
Job Responsibility
  • Play a key role in representing the dealership while guiding customers through their car buying journey from start to finish—welcoming them into the dealership, arranging and conducting test drives, and clearly presenting vehicle, finance, insurance, and accessory options in a compliant way
  • Ensure everything is transparent, suitable, and aligned to customer needs, always acting with integrity and in the best interests of the customer
  • Take the time to understand each individual’s requirements and match them with the right solution, building strong relationships that turn first-time buyers into loyal, repeat customers
  • Engage with customers in person, online, over the phone, and via video
What we offer
What we offer
  • 25 days holiday (plus bank holidays), increasing with service
  • Access to our online rewards platform with cashback and discounts
  • Preferential service rates & colleague purchase scheme
  • Share Incentive Scheme & pension
  • Enhanced maternity and paternity leave
  • Clear progression and long‑term career opportunities
  • Company car included as part of your package
  • Fulltime
Read More
Arrow Right
New

Sr. Billing Operations Specialist

Our client is seeking a Sr. Billing Operations Specialist to join their growing ...
Location
Location
United States , Stamford
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred
  • 5+ years of experience in billing operations, accounts receivable, collections, order-to-cash, or finance operations roles
  • Experience working within a managed services, staffing, outsourced services, professional services, logistics, facilities management, or similar service-based business model strongly preferred
  • Demonstrated experience managing complex customer billing tied to third-party vendor costs, labor-based services, or contract-driven invoicing
  • Strong understanding of accounts receivable, collections, cash application, dispute resolution, and billing controls
  • Experience working with NetSuite, Microsoft Dynamics, SAP, Oracle, or other ERP systems
  • Advanced Microsoft Excel skills including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis
  • Exceptional organizational skills with the ability to manage multiple priorities in a deadline-driven environment
  • Strong communication and customer service skills with the ability to interact effectively with both internal stakeholders and external clients
Job Responsibility
Job Responsibility
  • Manage the full billing lifecycle for client accounts, ensuring accurate and timely invoicing based on contractual agreements, vendor charges, service activity, and approved pricing structures
  • Review and reconcile third-party vendor invoices to validate billable expenses, labor costs, service volumes, and client-specific allocations prior to invoicing customers
  • Prepare, audit, and distribute high-volume customer invoices while ensuring all supporting documentation and approvals are properly maintained
  • Partner closely with Operations, Client Services, and Accounting teams to investigate and resolve billing discrepancies, pricing questions, invoice disputes, and client inquiries
  • Monitor accounts receivable activity, support collections efforts, and work directly with customers to resolve outstanding balances, remittance questions, and payment delays
  • Track and manage billing exceptions, credit memos, invoice adjustments, and dispute resolution through completion
  • Maintain customer master data, billing profiles, invoice delivery preferences, contract terms, purchase order requirements, and pricing schedules within the ERP system
  • Prepare and analyze billing and collections metrics, including invoice accuracy, billing cycle times, dispute aging, DSO trends, collections performance, and cash application reporting
  • Support month-end close activities by ensuring billing, receivables, accruals, and related reconciliations are completed accurately and on schedule
  • Identify opportunities to improve billing workflows, reporting capabilities, automation, and internal controls across the order-to-cash process
What we offer
What we offer
  • medical insurance
  • vision insurance
  • dental insurance
  • life insurance
  • disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Controller - High Impact, Hands On Role

Sue Sumrell is recruiting for a growing, operations-driven food manufacturing co...
Location
Location
United States , Portland
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5–10+ years of progressive accounting experience
  • Strong inventory + manufacturing costing experience (non-negotiable)
  • Proven ability to own the close and financials end-to-end
  • Experience in food, manufacturing, or distribution environments
  • Comfortable being hands-on
  • QuickBooks Enterprise experience (inventory-focused systems a plus)
  • CPA preferred but not required
  • 5 or more years of progressive accounting experience, including leadership within accounting operations
  • Demonstrated expertise in inventory accounting and manufacturing cost accounting
  • Proven success managing the full month-end close process and producing complete financial statements
Job Responsibility
Job Responsibility
  • Full month-end close and financial reporting (P&L, BS, cash flow)
  • Inventory accounting & product costing (accuracy, valuation, margins)
  • GL and financial reporting for multiple entities
  • Cash flow visibility and reporting to leadership
  • Budgeting, forecasting, and variance analysis
  • Strengthening internal controls and audit readiness
  • Driving process and system improvements (ERP, reporting, workflows)
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
  • Fulltime
Read More
Arrow Right
New

Assistant Controller

We are looking for an experienced Assistant Controller to help lead accounting o...
Location
Location
United States , Rockledge
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 7 years of progressive accounting experience, preferably within a manufacturing setting
  • Strong background in cost accounting, inventory accounting, and financial close activities
  • Bachelor’s degree in Accounting or Finance
  • CPA is preferred
  • Experience working with ERP platforms such as SAP, Oracle, or Sage, along with advanced Excel capabilities
  • Solid knowledge of U.S. GAAP and financial control practices
  • Demonstrated ability to analyze financial results and communicate findings clearly to cross-functional stakeholders
  • Proven success working in a fast-paced environment while managing multiple priorities effectively
  • Prior experience mentoring or supervising accounting staff is strongly preferred
Job Responsibility
Job Responsibility
  • Help drive the month-end, quarter-end, and year-end close cycle by overseeing inventory-related accounting, reserve calculations, and expense accrual activities
  • Work alongside the Controller to prepare and review monthly financial results, including income statement, balance sheet, and working capital performance insights
  • Perform detailed manufacturing financial analysis to evaluate customer profitability, product line margins, labor usage, overhead allocation, and purchasing variances
  • Maintain the accuracy of account reconciliations across the balance sheet and income statement, resolving discrepancies in a timely manner
  • Contribute to the budgeting, forecasting, and longer-range planning process by providing reliable financial data and operational insight
  • Support adherence to U.S. accounting standards, company policies, and internal control expectations while assisting with external and internal audit needs
  • Oversee tax-related accounting support, including sales tax activity, income tax entries, and intercompany account reconciliation
  • Partner with FP&A, Tax, and Operations teams to improve reporting quality, streamline workflows, and increase confidence in financial data
  • Provide day-to-day guidance to accounting team members and promote strong execution through coaching, accountability, and example-setting leadership
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

In House Counsel

Robert Half is partnering with a Global Agriculture Organization base in Oregon ...
Location
Location
United States , Lowell
Salary
Salary:
50.00 - 80.00 USD / Hour
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Licensed attorney in good standing with at least 3 years of legal experience in corporate and commercial law.
  • Demonstrated background in drafting, reviewing, and negotiating commercial contracts independently.
  • Experience supporting NDAs, customer agreements, vendor contracts, and other related commercial documents.
Job Responsibility
Job Responsibility
  • Draft, review, and negotiate a wide range of commercial agreements, including nondisclosure agreements, customer contracts, and vendor arrangements.
  • Manage contracts throughout the full lifecycle, from initial intake and redlining through execution and follow-up support.
  • Provide legal guidance to internal stakeholders on day-to-day commercial matters affecting business operations.
  • Address a backlog of legal projects and help advance work that has been delayed or placed on hold.
  • Partner with business teams to support customer and supplier relationships through clear and practical contract advice.
  • Contribute to corporate legal work, including matters related to entity structure, governance documents, and bylaws when needed.
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • Company 401(k) plan
Read More
Arrow Right
New

Assistant Operations Manager

We are looking for a proactive and customer-focused Assistant Operations Manager...
Location
Location
United Kingdom , Alexandra Palace
Salary
Salary:
28000.00 - 32000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience of effective team management delivered through a casual / zero hours workforce
  • Operational / facilities management experience in providing multiple services, ideally within the events industry
  • Successful supervision of multiple services and small teams
  • The ability to prioritise, be proactive, take the initiative and work to deadlines
  • The ability to communicate with clients, managers and staff at all levels
  • A valid UK Driving Licence
Job Responsibility
Job Responsibility
  • Supporting the Operations Managers, who are responsible for ensuring that all aspects of the operation are carried out in a safe manner at all times, in planning and delivering the required event services
  • Help develop and maintain event documentation, risk assessments, and operational plans
  • Cascading information to the frontline staff and the on-site operational teams, ensuring that all statutory and Company information and policies are communicated, acted upon and implemented in full
  • Provide excellent customer service for visitors, customers, external agencies and internal customers through planning and staff training
  • Develop and nurture strong, effective, professional relationships with clients and other key operational contacts to ensure that their expectations of CSP are being met at all times
  • Handle queries and complaints, ensuring timely and effective resolution
What we offer
What we offer
  • A 35 hour working week – working 5 days out of 7, as required operationally
  • Up to 25 days’ holiday (pro-rata – after qualifying service) plus Bank/Public Holidays
  • Pension scheme with excellent employer contribution
  • Private Medical Insurance (after a qualifying period)
  • Life insurance at 4x salary
  • Access to salary sacrifice schemes
  • A range of valuable medical and practical support services through an external Employee Assistance provider
  • Fulltime
Read More
Arrow Right
New

Controller

Sue Sumrell is recruiting for an experienced Controller to oversee accounting op...
Location
Location
United States , Portland
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated experience leading controllership or senior finance activities within a manufacturing environment
  • Strong background in manufacturing cost accounting, including variance analysis and standard cost methodology
  • Proven ability to prepare, analyze, and explain financial statements for management and external stakeholders
  • Experience coordinating annual external audits and supporting the completion of audited financial statements
  • Hands-on involvement in annual budgeting, forecasting, and financial planning processes
  • Deep understanding of accounting principles, internal controls, and financial reporting best practices
  • Bachelor’s degree in Accounting, Finance, or a related field
  • advanced certification such as CPA is preferred
Job Responsibility
Job Responsibility
  • Direct the day-to-day accounting and finance function, ensuring accurate records, strong internal controls, and timely completion of month-end and year-end activities
  • Lead manufacturing cost analysis by monitoring product costs, reviewing variances, and improving the reliability of standard costing practices
  • Prepare, review, and interpret financial statements to provide leadership with meaningful analysis on operating results and financial health
  • Manage the annual budgeting process, partnering with department leaders to build forecasts, track performance, and support business planning
  • Oversee the preparation of annual audited financial statements and serve as the primary finance contact during external audit activities
  • Ensure compliance with applicable accounting standards, corporate policies, and reporting requirements while identifying opportunities to improve financial processes
  • Partner with operational leadership to evaluate financial performance, support strategic decisions, and drive accountability through data-based recommendations
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
  • Fulltime
Read More
Arrow Right