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Senior Manager, Trust & Risk Operations

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Whatnot

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Location:
Ireland , Dublin

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

125000.00 - 135000.00 EUR / Year
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Job Description:

The Senior Manager, Trust & Safety Operations (International) plays a key role in leading and scaling our international T&S operations, ensuring our agent teams are deployed in ways that most effectively build trust and deliver great user experiences. This role oversees a team of Team Leads and Trust & Safety specialists, driving operational excellence and ensuring a best-in-class experience for our users. This role is accountable for ensuring agent time, expertise, and judgment are applied where they create the greatest impact for our users. You’ll partner cross-functionally to improve processes and tooling, with a focus on enabling agents to build trust efficiently and consistently at scale, step into complex investigations, and make decisions to deliver a best-in-class experience. This is a critical, high-impact hire as we scale globally.

Job Responsibility:

  • Lead and scale international T&S operations
  • Oversee a team of Team Leads and Trust & Safety specialists
  • Drive operational excellence and ensure a best-in-class experience for users
  • Ensure agent time, expertise, and judgment are applied where they create the greatest impact
  • Partner cross-functionally to improve processes and tooling
  • Enable agents to build trust efficiently and consistently at scale
  • Step into complex investigations and make decisions
  • Direct and mentor a team of Team Leads
  • Deep-dive into complicated cases to provide guidance
  • Lead team performance to drive results in productivity, quality, and user experience
  • Partner with Policy, Strategy and Operations, and Training to reinforce compliance
  • Maintain functional knowledge and act as a subject matter expert of policies, processes, and projects
  • Handle other ad-hoc projects as the business requires

Requirements:

  • Minimum of 8 years of overall experience
  • 3+ years leading managers
  • Deep operational experience running Trust & Safety or high-volume content/risk operations at scale, ideally across EMEA/international markets
  • Proven track record of proactively driving productivity improvements through process design, playbooks, tooling, or automation
  • Hands-on experience with complex investigations (e.g., fraud, IP/counterfeit, content) and making timely operational tradeoffs
  • Strong analytical skills, with experience leveraging SQL and dashboards to analyze large datasets and rapidly translate insights into action
  • Proven success managing and optimizing case management tools such as Zendesk
  • Strong business acumen and ability to communicate the impact of key decisions, including when acting with imperfect information

Nice to have:

  • Experience working on a marketplace or a two-sided platform
  • Knowledge of legal and compliance requirements related to content moderation, data privacy, and user safety
  • Experience or passion for buying and selling in online marketplaces communities
What we offer:
  • Generous Holiday and Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
  • Care benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave: 16 weeks of paid parental leave + one month gradual return to work

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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