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Senior Manager, Trust Engagement

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Atlassian

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

221400.00 - 289050.00 USD / Year
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Job Description:

The Trust Engagement team is a globally distributed team of security & compliance professionals that help our customers to perform risk assessments they require to trust our company and products. We are a focused group committed to ensuring that customers trust our on-premise Products and their data in our Cloud Products. You will work with the whole Atlassian team to improve our Trust Program and story. As a Senior Manager, you will drive the growth and expansion of how we promote customer trust. You will oversee the team's interactions with Trust & Security, Go-To-Market/Sales, Compliance, Privacy, Legal, and Customer Support. Your primary focus will be on enhancing Trust & Security practices, driving strategic enhancements to our internal processes, influencing security and compliance product features, and strengthening customer engagement.

Job Responsibility:

  • Provide leadership, mentorship, and manage a high performing team of AMER based professionals, fostering a culture of technical excellence and continuous improvement across the Trust Engagement function
  • Contribute to strategic planning for the Trust Engagement function with senior leadership, shaping and executing a winning enterprise strategy that aligns with Atlassian’s Trust objectives
  • Drive improvements in processes, tooling, and reporting to enhance the effectiveness and scalability of Trust Engagement programs
  • Partner cross functionally with security, compliance, and legal teams on strategic initiatives that deliver customer trust outcomes at scale
  • Act as the primary point of contact for Strategic & Enterprise customer escalations, driving timely resolution and preventing recurrence through post incident reviews and process improvements
  • Support Atlassian Executive Briefings by presenting Atlassian’s Trust Strategy to customers in pre and post sales engagements
  • Support legal in negotiating security and compliance terms & exhibits for Atlassian Customer Agreements

Requirements:

  • 10+ years of progressive experience across management roles, in Security, Governance, Risk, and Compliance domains
  • Experience mentoring and developing high performing teams, with a track record of elevating team capability and fostering a culture of excellence
  • Demonstrated ability to influence cross functional teams and drive organizational change in security, risk, and compliance domains
  • Proven success in driving programs that scale trust and security practices across large organizations
  • Evidence of impact beyond individual projects, such as shaping strategy or leading initiatives that span multiple departments or regions
  • Proven ability to brief and influence executives and customers on trust, security, and compliance strategy
  • Knowledge of various compliance and security certifications (FedRAMP, ISO 27001, PCI-DSS, etc.)
  • Experience working with Regulatory Compliance, Global Privacy Programs, Cloud Security or related functions
  • Experience in a large-scale enterprise Cloud solutions
What we offer:
  • health and wellbeing resources
  • paid volunteer days

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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