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As the Senior Manager of Treasury & Cash Operations, you will be overseeing cash office operations, including cashiers, Selling & Service Assistants, remote sales, and store-to-store transfers. Ensures strong internal controls, audit readiness, and accurate transaction management, while maintaining system integrity and resolving discrepancies. Partners closely with Treasury and Internal Controls to align cash management processes with company policies.
Job Responsibility
Ensure audit compliance, effective transaction management, and integrity of MSC and related systems
Maintain alignment with enterprise treasury and internal control frameworks
Enforce segregation of duties and dual control procedures to strengthen internal controls and minimize risk
Monitor, review, and resolve outstanding aged deposits to reduce financial exposure
Lead training initiatives on cash handling standards, POS operations, and treasury policies to improve accuracy and compliance
Establish and maintain reconciliation processes and documentation to support timely investigation and resolution of discrepancies, losses, and overages
Serve as a treasury liaison, partnering closely with Treasury and Internal Control teams to ensure alignment with corporate policies and governance standards
Manage and oversee Cash Office Manager and the Treasury & Cash Operations Assistant Manager and their respective teams
Partner with Selling team on resolving all POS-related questions
Oversee all cash handling, accounting, and boutique requirements in a secure, accurate, and timely manner
Ensure the correct cash transaction procedures are adhered to by all boutique staff and management
Conduct relevant and necessary training for Cashiers, SSAs, and Sales teams in order accurately process transactions and perform their duties
Ensure that entire staff understands and complies with POS standards established by the Company
Communicate all policy and procedures updates pertaining to POS and Cash Office procedures with all members of the store team
Maintain consistent communication with Store Management and Director of Operations
Ensure that all technical equipment (cash tills, scanners, POS equipment) are in working order and any issues are reported
Weekly conduct Portable Electronic Device audits in My Store Control
Quarterly conduct back up terminal testing for all FD terminals
Manage and oversee weekly cash audits
Proactively follow-up on cash discrepancies and communicate with management and Accounting
Order supplies for the Cash Office
Review and audit all daily media
Partner with Store Management and ensure My Store Control system is in compliance
Create team schedule and assist with the annual review process
Responsible for completion of remote sales
Partner with Corporate Accounting Department to provide all chargeback information requested
Support with other operational duties as needed
All other duties assigned by supervisor
Requirements
5+ years of retail and cash management experience in a similar role
prior experience in a luxury environment preferred
People-management and mentor experience for a team of five or more employees
Strong leadership, communication, and planning skills
Ability to work well under pressure
Even-tempered with ability to continuously multi-task
Strong organizational and analytical skills with a deep understanding of inventory management
Flexible with schedule changes to accommodate needs of the business
Ability to lift between 0-25 lbs. without assistance
Demonstrated leadership, ability to coach high-performing operational teams and proven ability to transform underperforming individuals/teams
Excellent problem-solving and communication abilities
Proficiency in retail systems, reporting tools and MS Office (experience with SAP Retail is a plus)
Strong management soft skills
Commitment to operational excellence and client-first mentality
Ability to manage multiple priorities in a fast-paced, luxury retail environment
Acute interpersonal skills and a collaborative management style
Nice to have
SAP
What we offer
Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (18 DDO’s, 12 company holidays, 2 wellbeing days, and sick & safe time)
Paid Parental Leave and Transition Time
401(k) and Roth Retirement Plan with company matching and profit sharing
Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support, and more!