Senior Manager Transitions, Openings & Transitions

• Lead and manage all hotel transition types, including Managed to Franchise, Deflags, and Franchise Operator Changes, ensuring smooth handover and operational continuity
• Authorize hotel openings on behalf of Marriott International and manage the Authority to Open process, including preparation, follow-up, and verification
• Develop and execute project plans, including scope, objectives, timelines, deliverables, and resource allocation
• Monitor pre-opening status and communicate progress with stakeholders
• Partner with internal teams to assess and agree pre-opening support requirements
• Conduct Authority to Open visits and provide on-site support during conversion periods
• Support all aspects of brand growth, including design, orientation, timelines, and opening authorization
• Lead operational calls and provide guidance to hotel teams throughout the opening process
• Ensure compliance with Brand Standards across product, training, guest service, and opening readiness
• Analyze performance reports and support improvements in opening hotel performance
• Participate in kick-off meetings and Executive Orientation sessions
• Host regular calls with hotel teams to track progress and ensure timely execution of pre-opening tasks
• Coordinate opening timelines, including first sell dates and official opening dates
• Ensure opening and conversion targets are achieved and positive survey results are delivered
• Monitor critical path completion and support effective handovers within 45 days of opening
• Act as a liaison between hotel ownership, franchisees, and Marriott stakeholders
• Build and maintain strong relationships with owners, franchisees, General Managers, and hotel teams
• Provide guidance on brand standards, policies, and operational expectations
• Support Executive Orientation for new owners and franchisees
• Strengthen partnerships to drive compliance and long-term brand growth
• Represent the Lodging Product Organisation in meetings and task force initiatives
• Maintain and update documentation and systems related to hotel openings and brand processes
• Identify training needs and act as liaison between hotel teams, owners, and franchisees
• Support the rollout of brand directives, strategies, and annual updates
• Communicate updates to brand standards and Quality Assurance programs
• Support project work as assigned by leadership

• Strong negotiation and issue resolution skills
• Excellent relationship management capabilities
• Working knowledge of Marriott systems and general hotel systems (e.g. PMS, email platforms)
• Proficiency in Microsoft Office applications
• Understanding of brand standards, pricing, yield management, and Quality Assurance processes
• Strong analytical capability with the ability to interpret operational and customer data
• Strong communication and presentation skills
• Ability to present ideas clearly and in a structured way
• Ability to influence and manage stakeholders across multiple levels
• Strong listening skills and ability to resolve issues collaboratively
• Ability to lead change and manage upwards effectively
• Demonstrated ability to support development, training, and mentoring
• Experience in hotel operations, ideally in Operations Manager or Full-Service roles
• Strong relationship-building and stakeholder management skills
• Ability to travel approximately 50% of the time
• Applicants must have the legal right to work in the UK at the time of application

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