Senior Manager, TechOps

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. The Senior Manager will lead and manage the Technical Operations (TechOps) team with the goal of providing the LogicMonitor service in a reliable and sustainable way for our customers. The Manager, reporting to the Director of Technical Operations, is responsible for the management of the TechOps team reporting into the manager. The manager will lead by example with proactive communication, attention to detail, and excellent follow through. The Manager will own the department's recruiting, collaborate with the Engineering team and other TechOps counterparts, report Service Level Indicators (SLIs), and be responsible for building a culture of the TechOps team that embodies a dedication to building reliable infrastructure, personal performance excellence, team participation, team retention and accountability.