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Senior Manager, Technology Operations

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Walmart

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Location:
United States of America , Bentonville

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Contract Type:
Employment contract

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Salary:

90000.00 - 180000.00 USD / Year

Job Description:

The Staff, Technology Operations is a customer-obsessed leader responsible for driving initiatives that enhance customer experience and self-service capabilities across Walmart’s digital and store platforms. This exciting opportunity will lead high-impact projects focused on minimizing customer effort, enabling empowering experiences, and improving operational efficiency. The role will work primarily with cross-functional teams including Product Management, UX, Engineering, and Business Operations to deliver data-driven solutions that reduce friction for millions of customers.

Job Responsibility:

  • Identifying and Prioritizing Projects: Identify and address improvement opportunities, demonstrating adaptability and promoting continuous improvement
  • conduct competitive assessments, develop business cases, and set objectives and KPIs for the customer experience.
  • Benefit Quantification: Create the case for change through analysis of financial and operational metrics, customer data, and competitive benchmarking.
  • Roadmap Ownership: Develop roadmaps to deliver self-service capabilities across the order life cycle in areas such as order tracking & visibility, returns & exchanges, or canceling & editing orders.
  • Collaboration: Define and lead requirements with key partners (product management, design, and engineering), championing experience improvements, sharing best practices and promoting standardization across the customer experience.
  • Results and Accountability: Define business objectives and measure progress in achieving results
  • demonstrate strong commitment towards goals and driving complex projects focused on reducing customer contacts, improving cost, quality, customer experience, and delivering bottom line savings.

Requirements:

  • Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
  • Option 2: 7 years’ experience in project management, program management, program operations, or related area.
  • 2 years’ supervisory experience.

Nice to have:

  • Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
  • Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
  • Knowledge of accessibility best practices.
What we offer:
  • Incentive awards for performance
  • 401(k) match
  • stock purchase plan
  • paid maternity and parental leave
  • PTO
  • multiple health plans
  • medical, vision and dental coverage
  • company-paid life insurance
  • family care leave
  • bereavement
  • jury duty
  • voting
  • short-term and long-term disability
  • company discounts
  • Military Leave Pay
  • adoption and surrogacy expense reimbursement
  • Live Better U education benefit program.

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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