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Walmart Logo Walmart · IT - Administration

Senior Manager, Technology Operations

United States of America, Bentonville Employment contract 90000.00 - 180000.00 USD / Year · Job Posted January 21, 2026
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Job Description

The Senior Manager, Technology Operations is accountable for improving associate performance through technology enablement, performance insights, and operational optimization. This role focuses on how associates learn, execute, and improve by ensuring they are supported with the right tools, guidance, and insights at the right moment. The Senior Manager partners closely with Operations, Learning and Development, Quality, Knowledge, and Analytics to deliver measurable improvements in productivity, quality, consistency, and time to proficiency across CES.

Job Responsibility

  • Own the CES Associate Performance Optimization program and roadmap
  • Define performance improvement initiatives aligned to operational priorities and frontline realities
  • Identify performance gaps driven by tooling, process, training, or knowledge issues
  • Partner with Learning and Development to automate and personalize training and enablement
  • Collaborate with Quality and Analytics teams to leverage QA insights and performance data
  • Support deployment and adoption of AI assisted guidance, performance intelligence, and coaching tools
  • Observe associate workflows to identify cognitive load and execution bottlenecks and translate findings into technology and process improvements
  • Track and report performance improvements tied to productivity, quality, and ramp time
  • Drive measurable reductions in time to proficiency through improved tooling, training automation, and in workflow guidance
  • Drive adoption of tools and insights through strong change management and operational alignment
  • Ensure initiatives deliver sustained performance improvement and operational value.

Requirements

  • Bachelor’s degree or equivalent experience in operations, technology enablement, or performance optimization
  • 6 plus years supporting frontline associate performance, enablement, or workforce effectiveness programs
  • Experience translating performance data into actionable operational improvements
  • Strong collaboration skills across Operations, Learning, Quality, and Technology teams
  • Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.
  • Option 2: 7 years’ experience in project management, program management, program operations, or related area.
  • 2 years’ supervisory experience.

Nice to have

  • Experience with performance analytics, QA insights, or training automation
  • Familiarity with LMS platforms, knowledge systems, or agent assist tools
  • Experience operating in large scale, high volume service environments
  • Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
  • We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

What we offer

  • Health benefits include medical, vision and dental coverage
  • Financial benefits include 401(k), stock purchase and company-paid life insurance
  • Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
  • You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
  • Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities
  • Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates
  • Tuition, books, and fees are completely paid for by Walmart
  • Additional compensation includes annual or quarterly performance bonuses
  • Additional compensation for certain positions may also include: - Stock
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