Senior Manager, Technical Consulting Job at Ramp (Remote)

Senior Manager, Technical Consulting LATAM

As the Senior Manager, Technical Consulting in our LATAM region, you will be res...

Location

Brazil , São Paulo

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

5+ years of previous people leadership experience in managing Implementation analysts, Technical Consultants, or Technical Project analysts, including coaching, goal setting, and performance management
A proven ability to hire and retain top talent, actively grow high-potential talent, and maintain a high quality bar by making tough personnel decisions when necessary
Experienced with complex integration projects within a large global setting (e.g., professional services, finance, retail, or general technology)
A proven track record of helping to drive global process change, setting up tools, procedures, and methodologies to ensure operational success at scale
Possess a clear understanding of the dynamics and challenges of working in a global organization, including the ability to collaborate effectively across international time constraints
Clear understanding of the challenges inherent in global commerce and the various technical and operational dependencies required for a large client to be successful across different regions
You have a fluent level of Portuguese and English, both written and spoken
Availability to work 3 days in person on Morumbi/SP

Job Responsibility

Set a clear direction for your team that aligns with the long-term goals LATAM, the Americas and the global Implementation Engineering function
Serve as the operations liaison for the President and LATAM leadership team, helping to ensure LATAM operations are aligned with global direction and acting as a voice of Ops and a key change management agent
Serve as a very strong communicator, able to synthesize the complex needs of the region and your team, and effectively translate these requirements to Product and Ops leadership stakeholders
Lead your team to deliver a world-class customer experience, ensuring customers go live efficiently with robust, scalable integrations
Act as a final point of technical escalation, providing guidance and deep technical expertise to help Implementation analysts navigate the most complex projects and integrations
Define clear performance expectations with each team member and effectively communicate the "why" behind strategic decisions and priorities to ensure alignment with Company & Operations goals
Strategically deploy the best people on the most impactful, needle-moving customer projects
Act as a multiplier for your team, leveraging your skills and experience to bring out the best in those around you. You will add processes that accelerate delivery, remove those that slow the team down, and champion long-term solutions over quick fixes
Foster an environment of autonomy, ownership, and accountability, empowering team members to drive their own results
Proactively collaborate with regional and global teams to drive initiatives that enhance the size, quality, and scalability of the worldwide IM organization

Fulltime

Life Consulting Senior Manager (ALM)

An exciting role reporting to the EMEA and Bermuda Life Consulting Leadership wo...

Location

United Kingdom , London

Salary:

Not provided

The Emerald Group Ltd, Search and Selection

Expiration Date

Until further notice

Requirements

Proven senior manager level delivery track record in the UK Insurance industry and comfortable presenting to senior leadership and boards
Proven actuarial technical expertise — acts as a thought leader within the Life Consulting team, coaching other members and setting quality standards
Strong understanding of MA application requirements, SAA processes, familiarity with credit risk concepts, including internal rating methodologies
Ability to sponsor/shape ALM related modelling, automation and analytics (e.g., Python/R/SQL/Alteryx/Power BI)
Strong technical expertise acquired in an (re)insurance company / BPA provider / Actuarial consultancy but willing to adapt to a fast-paced consulting environment and capability to generate revenue

Job Responsibility

Leading and / or supporting the development, enhancement and review of ALM frameworks for UK life insurers, including alignment of assets to liability profiles under different product types
Advising clients on liquidity management, including collateral frameworks, stress‑testing, and liquidity coverage assessments

Fulltime

Senior Manager, Technical Account Management

We’re looking for a Senior Manager, Technical Account Management to lead our Tec...

Location

Canada; United Kingdom , Toronto; London

Salary:

127700.00 - 178700.00 CAD / Year

Hootsuite

Expiration Date

Until further notice

Requirements

12+ years of relevant work experience
3-5 years of management experience driving time to value and adoption in a fast-growing SaaS company
Proven leadership experience, executive-level communication capability and interpersonal skills with the ability to influence and drive business outcomes
Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
Experience collaborating with leaders across multiple departments including Sales and Product teams in order to deliver results
Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Priority Setting: Focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions
Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects
Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals

Job Responsibility

Manage a high-performing team, including selection, coaching, mentoring, development, performance management and all other people-management practices, including DE&I
Support senior leaders in developing vision and direction of the Technical Account Management Services Program
responsible for planning, organizing, implementing and reporting plans and initiatives of the Technical Account Management Services Program
Manage a global team of senior technical and product experts in multiple functions focused on technical consultation, training, and recurring paid services
Partner with Sales and Enablement teams to build GTM assets that support the sale of professional services
maintain technical documentation on our internal Services hub on Highspot
Own and consistently optimize service-related technical templates and best practices for the Technical Account Management function
Contribute to the development of new program management methodologies to improve customer experience, service delivery processes and operational efficiency stack
Drive additional revenue from technical account services across the Hootsuite tech stack to support key business targets (e.g. ARR, NRR, etc.)
Maximize the consumption rate of recurring paid services purchased by customers with a goal of renewing services

What we offer

Comprehensive benefits to support the health and wellbeing of our owls and their families
Health insurance including medical, dental, vision, life/disability insurances
Employee and Family Assistance Program
Group RRSP plan with a company match of up to 4% of base salary (Canada)
401k Plan with a company match (up to 4% of base salary) (US)
Global Parental Leave: 26 weeks of full and partially paid leave for eligible employees

Fulltime

Senior Technical Manager - Residential Development

Senior Technical Manager role within a leading independent real estate investmen...

Location

United Kingdom , London

Salary:

60000.00 - 80000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Significant experience, typically five years or more, in a technical management or technical coordination role within a residential developer, housebuilder or relevant consultancy environment
Strong working knowledge of UK Building Regulations, NHBC standards, planning legislation and associated legal agreements such as Section 106 and Section 278
Proficiency in AutoCAD and the Microsoft Office suite
Excellent leadership, organisational and communication skills
Ability to make sound technical and commercial decisions under pressure
A methodical, detail-driven and proactive approach
Ability to collaborate across disciplines and drive projects forward in a structured and professional manner

Job Responsibility

Coordinate and manage architectural and engineering design information
Ensure all working drawings and technical details are accurate, practical and issued in line with programme requirements
Manage the full approvals process, securing Building Regulations compliance, NHBC or alternative warranty provider approvals, and all relevant local authority agreements
Appoint, brief and manage external consultants, including architects, civil and structural engineers and landscape designers
Produce and monitor technical delivery programmes and budgets
Provide clear progress and cost reporting to the Technical Director or Head of Technical
Support the land and planning teams during acquisition stages by undertaking technical due diligence and feasibility assessments
Act as a key point of contact between internal departments, site teams, commercial and sales functions, as well as external stakeholders
Ensure strong communication and efficient resolution of technical issues
Drive practical design solutions that enhance quality while maintaining commercial viability

What we offer

Long-term career development
Chance to work on a diverse pipeline of high-quality projects

Fulltime

Senior Technical Account Manager, Cash App Pay & Afterpay

Block is looking for a Senior Technical Account Manager to support our Cash App ...

Location

United States , Bay Area

Salary:

113600.00 - 195300.00 USD / Year

Cash App

Expiration Date

Until further notice

Requirements

Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce
Prior hands-on technical experience in Solutions Engineering, Partner Engineering, Technical Consulting, or software development
Experience managing and growing enterprise accounts, including identifying expansion opportunities and driving commercial outcomes
Solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms, with the ability to explain technical concepts clearly to both technical and non-technical audiences
Proficiency in JavaScript, HTML, and CSS
comfortable assessing and debugging integration issues across e-commerce and POS platforms
SQL and the ability to leverage it for data analysis and troubleshooting
Experience with monitoring tools (Datadog, SumoLogic) for proactive issue detection and portfolio health oversight
Familiarity with platform management processes: environments, testing, release management, and deployments
Strong commercial acumen and ability to balance client advocacy with company objectives

Job Responsibility

Identify and act on post-sales growth opportunities within your merchant portfolio, partnering with Account Management to grow GPV and feature adoption to deliver measurable commercial outcomes
Provide education to merchants, partners, and internal teams on Cash App Pay and Afterpay features, and deliver quarterly technical reviews connecting integration health to commercial performance
Partner with Solutions Engineering to ensure seamless pre-sales to post-sales handoffs and collaborate on expansion opportunities
Work cross-functionally with Account Management, Sales, Solutions Engineering, Product, and Engineering to provide technical and operational solutions that improve the merchant experience
Partner with Product and Engineering to represent the merchant voice and frame feature requests with commercial impact
Proactively manage new product life cycles in conjunction with Product and Engineering teams to facilitate merchant adoption
Lead integration health monitoring - conduct regular health checks using defined KPIs, perform root-cause analysis, implement preventative measures, and promote standardization across merchant implementations
Leverage HTML, CSS, and JavaScript to assess and creatively solve integration issues on merchant websites and in-store terminals
Maintain comprehensive integration documentation following established templates
Operate within and contribute to the team's established operating rhythm, including regular merchant health reporting, portfolio reviews, and performance measurement against defined KPIs

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Fulltime

Senior Technical Account Manager

We’re looking for a Senior Technical Account Manager to join the Client Services...

Location

United Kingdom , London

Salary:

Not provided

Blis

Expiration Date

Until further notice

Requirements

3-6 years of industry experience, preferably within programmatic and/or mobile
Strong experience in using various advertising technology solutions (e.g. MOAT, IAS, DCM, Ad Servers, DSPs)
Ability to be a client-facing lead, who drives the direction, communications and outcomes across the teams
Excellent communication skills
written and verbal
Possesses a strong understanding of client and programmatic success metrics
Works well both within a team and individually
Has excellent organisational and time management skills to juggle multiple tasks
Strong Excel and PowerPoint skills
Ability to problem solve and analyse data sets from various platforms

Job Responsibility

Be a Client Solutions Expert: In partnership with clients, identify, create, and implement solutions hit their key objectives
Consult and educate our clients on product solutions and best practices
Analyse data and insights to guide strategy and implementation of our solutions
Account Management: Build and manage relationships with key clients and agency partners (media, creative, marketing partners, etc.)
Provide weekly reporting for clients
illustrating the outcomes of their investment
Present upweight opportunities to clients where appropriate, driving incremental revenue for the business
Bring together and coordinate teams internally across various parts of the business, in aim of achieving client deliverables and KPIs
Ensure we meet our client SLAs via top tier account management skills and expertise
Project manage the end-to-end 'Client Experience'

Fulltime

Senior Technical Project Manager

Location

Mexico , Mexico City

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Undergraduate degree
Ability to communicate effectively in English and the local office language (if applicable)
Exposure to financial institutions or consultancy firms
+8 years of work experience leading IT/software development projects or programs
A recognized professional accreditation, such as Project Management Professional (PMP) and PMI Agile Certified Practitioner (PMI-ACP)
Capability to manage projects that span multiple teams and integrations
Experience coaching and managing teams across multiple projects and/or engagements with third parties
Experience managing key client relationships
In-depth knowledge of agile methodologies and their application
Knowledge of business KPIs, financials, and organizational leadership

Job Responsibility

Own successful delivery of large-scale, complex technical programs across multiple teams and stakeholders
Shape and drive value realization, ensuring programs deliver measurable business outcomes
Align delivery strategy with client business objectives, technology roadmaps, and operating models
Act as a trusted advisor to senior client leadership on delivery, product, and technology topics
Proactively identify opportunities to expand scope, deepen client relationships, and support account growth
Represent Mastercard through delivery excellence, credibility, and thought leadership
Build, lead, and sustain high-performing, multi-disciplinary delivery teams
Mentors and develops other consultants, providing coaching on delivery leadership and client management
Set delivery standards, best practices, and governance models across programs
Encourages accountability, continuous improvement, and delivery discipline

Fulltime

Senior Technical Account Manager, Zephr

We are looking for a Senior Technical Account Manager, Zephr to join our Technic...

Location

Bulgaria , Sofia

Salary:

Not provided

Zuora

Expiration Date

Until further notice

Requirements

7+ years of experience in Technical Account Management, Solution Consulting, Technical Consulting, Solution Architecture, or a similar customer-facing technical role
Hands-on experience with Zephr preferred, including customer implementations, configuration, integrations, or ongoing technical advisory
Strong experience working with enterprise SaaS customers, ideally in digital subscriptions, media, publishing, e-commerce, identity, martech, or customer engagement platforms
Solid understanding of modern web technologies, including JavaScript, HTML, REST APIs, JSON, webhooks, and browser-based application behavior
Familiarity with technologies commonly used in Zephr ecosystems, such as CMS platforms, CDNs, CDPs, identity providers, React, GraphQL, and tag management tools
Ability to analyze customer requirements, separate critical needs from nice-to-haves, and recommend practical technical designs
Experience facilitating technical workshops, design reviews, customer training, and senior stakeholder readouts
Strong written and verbal communication skills, with the ability to explain complex technical concepts to both technical and business stakeholders
Ability to manage multiple strategic customers and priorities while maintaining clear ownership, follow-through, and documentation
Experience working across EMEA and US time zones

Job Responsibility

Serve as the senior technical advisor for Zephr customers, helping them optimize their implementation and align Zephr capabilities to business goals
Lead regular customer office hours, technical reviews, design discussions, roadmap alignment sessions, and executive-friendly technical readouts
Advise customers on Zephr architecture, configuration, identity flows, access rules, paywalls, registration journeys, personalization, and integrations
Review customer designs and implementation approaches to identify scalability, maintainability, performance, or operational risks
Guide customers on adoption of new Zephr and Billing capabilities that improve digital subscription growth, operational efficiency, and subscriber experience
Maintain or guide the creation of architecture documentation, implementation notes, runbooks, and technical decision records
Support troubleshooting of complex customer issues involving Zephr configuration, integrations, browser behavior, APIs, webhooks, and data flows
Partner with Support and Product teams to provide customer context, escalate issues appropriately, and advocate for product improvements
Translate customer business priorities into practical technical recommendations and phased action plans
Mentor and support internal teams by sharing Zephr best practices, reusable guidance, and customer implementation patterns

What we offer

Supplemental Medical Insurance
Life and Accidental Death Insurance
Food Vouchers
MultiSport Card

Fulltime

Select Country

Senior Manager, Technical Consulting

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?