Senior Manager, Technical Consulting LATAM

• Set a clear direction for your team that aligns with the long-term goals LATAM, the Americas and the global Implementation Engineering function
• Serve as the operations liaison for the President and LATAM leadership team, helping to ensure LATAM operations are aligned with global direction and acting as a voice of Ops and a key change management agent
• Serve as a very strong communicator, able to synthesize the complex needs of the region and your team, and effectively translate these requirements to Product and Ops leadership stakeholders
• Lead your team to deliver a world-class customer experience, ensuring customers go live efficiently with robust, scalable integrations
• Act as a final point of technical escalation, providing guidance and deep technical expertise to help Implementation analysts navigate the most complex projects and integrations
• Define clear performance expectations with each team member and effectively communicate the "why" behind strategic decisions and priorities to ensure alignment with Company & Operations goals
• Strategically deploy the best people on the most impactful, needle-moving customer projects
• Act as a multiplier for your team, leveraging your skills and experience to bring out the best in those around you. You will add processes that accelerate delivery, remove those that slow the team down, and champion long-term solutions over quick fixes
• Foster an environment of autonomy, ownership, and accountability, empowering team members to drive their own results
• Proactively collaborate with regional and global teams to drive initiatives that enhance the size, quality, and scalability of the worldwide IM organization

• 5+ years of previous people leadership experience in managing Implementation analysts, Technical Consultants, or Technical Project analysts, including coaching, goal setting, and performance management
• A proven ability to hire and retain top talent, actively grow high-potential talent, and maintain a high quality bar by making tough personnel decisions when necessary
• Experienced with complex integration projects within a large global setting (e.g., professional services, finance, retail, or general technology)
• A proven track record of helping to drive global process change, setting up tools, procedures, and methodologies to ensure operational success at scale
• Possess a clear understanding of the dynamics and challenges of working in a global organization, including the ability to collaborate effectively across international time constraints
• Clear understanding of the challenges inherent in global commerce and the various technical and operational dependencies required for a large client to be successful across different regions
• You have a fluent level of Portuguese and English, both written and spoken
• Availability to work 3 days in person on Morumbi/SP

Spanish is a plus