CrawlJobs Logo

Senior Manager, Talent Experience and Operational Excellence

amgen.com Logo

Amgen

Location Icon

Location:
India , Hyderabad

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

The Senior Manager, HR Experience & Operational Excellence is a strategic leader responsible for designing, developing, and deploying the enterprise-wide Employee Experience and Operational Excellence strategy within the Talent Experience & Operations vertical. This role drives initiatives that enhance the employee journey, strengthen service delivery performance, and embed a culture of continuous improvement across HR.

Job Responsibility:

  • Lead the design, implementation, and governance of the Employee Experience Framework
  • Lead the Operational Excellence tower, overseeing the identification, design, and delivery of process improvement and standardization initiatives across HR
  • Lead the measurement of employee and customer satisfaction across HR services through surveys, dashboards, and analytics
  • Act as a key driver of the Transformation agenda, ensuring experience and operational excellence principles are embedded in all service design initiatives
  • Maintain governance frameworks for HR service quality, experience metrics, and process documentation

Requirements:

  • 14+ years of progressive experience in HR Service Delivery, Operational Excellence, or HR Transformation, with demonstrated leadership of global or regional programs
  • Bachelor’s or master’s degree or equivalent experience
  • Expertise in Employee Experience Design, Service Delivery Governance, and Process Excellence
  • Strong command of methodologies such as Lean, Six Sigma, and Design Thinking
  • Proficiency in HR systems (Workday, ServiceNow) and data visualization tools (Power BI, Tableau)
  • Experience in developing experience and performance metrics frameworks
  • Strategic and analytical thinker with strong execution discipline
  • Proven leadership in large-scale HR transformation or service excellence programs
  • Ability to influence senior stakeholders and lead global, cross-functional teams
  • Strong storytelling and data visualization skills to communicate insights effectively
  • Deep understanding of employee experience, service delivery models, and HR operations

Nice to have:

Preferred Certifications: Lean Six Sigma Green/Black Belt, ITIL, or equivalent

What we offer:

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Manager, Talent Experience and Operational Excellence

Senior FX Operations Manager

Citi Markets Operations is currently at a pivotal point in its evolution and jou...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree or equivalent work experience preferred
  • 8-10+ years of experience in Tier 1 global financial institutions including extensive experience in handling large projects delivering operational activities, especially in FX products
  • Experience delivering strategic change programmes spanning multiple years in a fast paced, large global financial services firm, ideally in an operations organization
  • Energetic, flexible, collaborative, and proactive
  • a leader who can positively and productively add product impact to both strategic and tactical technology
  • Strong, influential communicator who is articulate and concise, demonstrated success interacting with senior management both in the business, corporate functions as well as the Operations, Business and Technology environments
  • Strong risk management and control mindset
  • Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations
  • draws on diverse range of internal and external sources
  • Self-reliant, good problem solver, results oriented
Job Responsibility
Job Responsibility
  • Proactive engagement with Singapore country and APAC regional stakeholders (Business, Technology, Finance/PCG, Operations) in order to support the business and clients trading in Markets products, including but not limited to FX
  • Drive and implement sustainable processes, automation/migration initiatives, and standard adherence to policies
  • Working very closely with Operations Control on developing and adhering to an effective control framework that fully meets Audit, Compliance and Regulatory requirements
  • delivery of periodic presentations to external regulators as required
  • Involvement in shaping/building standardized and sustainable operational workflow and service standards for new product/production variations launches by APAC FX business. ie. NPAC process
  • Ensuring robust infrastructure and tools (Dashboards, MIS, Alerts etc.) are in place to effectively manage risk and service our clients to a high standard
  • Involved in preparing & publishing strong MIS information for regular Management Updates
  • High level of focus on digitization, automation and elimination of manual touch points (MTP)
  • Implementing a successful People and Engagement strategy to help attract, develop, retain and recognize a diverse and talented global workforce
  • Promoting a culture of continuous improvement and cultivating a robust service and control environment
  • Fulltime
Read More
Arrow Right

Talent Acquisition Senior Manager – North-West

As Talent Acquisition Senior Manager, you will act as both a strategic advisor a...
Location
Location
Netherlands , Amsterdam
Salary
Salary:
Not provided
anicuragroup.com Logo
AniCura Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in HR, Business, Psychology, or related field
  • certifications in TA or HR are a plus
  • 5-7 years of full-cycle recruitment experience of which min. 3 years as TA Manager with an international scope
  • Proven experience leading or mentoring small recruitment teams
  • Strong expertise in sourcing, pipeline building, and engaging passive candidates
  • Proficiency in ATS systems (e.g., Workday), sourcing platforms (LinkedIn), and recruitment analytics tools
  • Excellent stakeholder management, communication, and influencing skills
  • Ability to balance operational volume with strategic planning in a fast-paced environment
  • This position is currently open only to candidates who are already based in the Netherlands
Job Responsibility
Job Responsibility
  • Develop and implement regional talent acquisition strategies aligned with business objectives and workforce forecasts
  • Act as a trusted partner to clinic leaders and senior stakeholders, advising on talent needs and market trends
  • Lead and coach a small TA team, fostering a high-performance and collaborative culture
  • Partner with operations and finance to align hiring plans with growth projections
  • Use data and analytics to drive decisions on sourcing channels, pipeline health, and recruitment KPIs
  • Manage complex and senior-level requisitions while overseeing 10-25 open roles simultaneously
  • Build early talent pipelines through partnerships with universities and veterinary schools
  • Represent the organization at industry events and job fairs to enhance brand visibility
  • Activate and promote the Employee Value Proposition (EVP) in collaboration with marketing
  • Ensure compliance with recruitment policies, GDPR, and labour laws, while monitoring recruitment spend
  • Fulltime
Read More
Arrow Right

Senior Operations Manager

HPE Operations is our innovative IT services organization. It provides the exper...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Over 12+ years of experience in IT Services with at least 5 - 6 years of experience in leading a delivery organization in IT Infrastructure Managed Services domain, Specially in the Microsoft Domain
  • Has 8-10 Yrs Experience in Supporting Large Enterprise Managed Services Infra Delivery Accounts
  • At least 5+ years of experience managing delivery of technical solutions related to Azure Cloud/ AWS or Infrastructure as well as automation
  • Prior experience with MS Azure Cloud and/or Cloud Infrastructure (AWS, GCP, Terraform, Linux) is mandatory
  • Must have serviced clients outside India with a solid track record of managing clients globally
  • A proven talent and team developer
  • 2 - 3 years of rich experience running IT Operations for clients in a managed services model
  • Proven track record in Innovation that led to modernization, efficiency, and better outcomes
  • Microsoft Azure Cloud Certified
  • ITIL 3/4 Certified
Job Responsibility
Job Responsibility
  • Engage periodically with Geo / Region (Account Services, BU, Presales) representing GRSB/GMS
  • Establish and build trust and relation
  • Lead / Drive GMS related escalations in region, demonstrating ownership, accountability, and sustainable outcomes
  • Lead and Support Large Enterprise Managed Services Infra Delivery Accounts
  • Excellence in TCE and aaS metric
  • Operationalize aaS metric (POR Item)
  • Flawless audits on accounts from the region during renewal of ISO, CMMI, Soc1/Soc2, SAP
  • Meet the compliance (Secure Access, Patching, Vulnerability etc..) standards for GMS customers in the region
  • Engage with engineering teams to deploy platforms in Customer environments before transition
  • Planning and execution of seamless transition and onboarding of clients
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Head – Talent Acquisition & Talent Management

Location
Location
Salary
Salary:
Not provided
smallarc.com Logo
SmallArc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Global Talent Acquisition and retention leader with upwards of 10 years of relevant experience working for multi-billion dollar firms
  • Demonstrate history of providing leadership and cross-functional support to talent acquisition efforts, effectively increasing recruiter productivity and building dynamic and innovative teams
  • Manage of a diverse & metrics driven team including onsite and offshore members
  • Driving change management having created and implemented a broad range of high-impact and innovative programs, systems, hiring practices and recruiting strategies
  • Directly collaborated with business leaders and key stakeholders to develop hiring plans, provided recommendations and influenced decision-making
  • Global Resource Management /Global Workforce & Business planning and Analysis / Business Development / Recruitment Operations / Account Management, Vendor Management
  • Domestic & International Hiring – Both Contract and Permanent Staffing
  • Proven track record of global recruiting for overseas programs
  • Excellent strategy development, project management skills
  • Innovative in talent acquisition strategies
Read More
Arrow Right

Senior Manager, TA Enablement

We're hiring an experienced people manager with a proven track record in driving...
Location
Location
Salary
Salary:
146700.00 - 230300.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years as a Talent Acquisition Enablement leader, ideally supporting an organization of 10K+ employees
  • 7+ years in recruiting organizations with deep expertise in the hiring lifecycle and optimizing the recruiting funnel and TA operations
  • People leadership experience with a focus on program management craft expertise and team development
  • Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions, and present complex information clearly to various stakeholders
  • Innovative and creative thinking, with strong influencing and execution skills
  • Experience creating or optimizing TA strategy and hands-on executional skills
  • Experience in project management or program management, with a proven track record of using project management methodologies and/or tools (e.g., Agile, Scrum, PMP) to manage complex cross-functional projects
Job Responsibility
Job Responsibility
  • Lead a team of Program Managers driving core TA programs to ensure process excellence across our hiring programs
  • Provide strategic direction, talent acquisition expertise, and guidance to the business on new trends, benchmarks, and policies
  • Coach and support your team in driving enablement programs, ensuring successful strategy, builds, change management and adoption
  • Improve the recruiting system with a focus on operational effectiveness, process and system efficiency, tech/tooling, and recruiter/hiring manager enablement
  • Build relationships with cross-functional partners and stakeholders across Talent Acquisition to deliver on the TA Enablement team's roadmap and programs of work
  • Lead programs with experts across the business in HR, finance, operations, technology and people data to implement integrated strategies
  • Analyze and report on program outcomes and impact using industry standard approaches and benchmarking to make data-driven recommendations for continuous improvement
What we offer
What we offer
  • health and wellbeing resources
  • paid volunteer days
  • Fulltime
Read More
Arrow Right

Senior Program Manager, TA Enablement

We're hiring an experienced Program Manager with a proven track record in drivin...
Location
Location
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in program management in TA/HR/People organizations
  • Experience in project or program management, with a proven track record of using project management and change management methodologies and frameworks (e.g., Agile, Scrum, Adkar, PMP) to successfully drive complex projects
  • Knowledge of TA practices and tools to drive recruiting success
  • preference for scheduling, interviewing, or hiring committee programs
  • Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
  • Excellent written and verbal communication skills, with the ability to present complex information clearly to various stakeholders
  • Experience in the global technology industry is preferred, ideally supporting an organization of 5K+ employees
  • Bachelor’s degree in Business Administration, Project Management, or a related field
Job Responsibility
Job Responsibility
  • Strategize, scope and execute programs around interviewing, scheduling, hiring committee/debrief and other middle funnel TA processes
  • Partner with local and global counterparts to ensure alignment to global processes
  • Improve the recruiting system with a focus on operational effectiveness, process and system efficiency, tech/tooling, change management, and recruiter/hiring manager enablement
  • Analyze and report on program and performance outcomes and impact using industry standard approaches to make data-driven recommendations
  • Drive thoughtful and strategic change, readiness and launch enablement programs to promote adoption and operational excellence
  • Build relationships with cross-functional partners and stakeholders across TA and People Technology in order to deliver on the TA Enablement team's roadmap and programs of work
  • Investigate issues and drive solutions optimize recruiting productivity and operational excellence
What we offer
What we offer
  • health and wellbeing resources
  • paid volunteer days
Read More
Arrow Right

Senior Program Manager

The role involves overseeing business and site operations across Australia and N...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 8+ years of relevant work in business operations, site management, program management, HR, or event planning
  • Proven experience in geographically distributed companies
  • Excellent verbal and written communication skills (including experience with facilitating meetings and engaging with an executive audience)
  • Experience leading high-impact, programs or projects with a strong sense of urgency and commitment
  • Demonstrated flexibility and a history of delivering results in a ambiguous and fast-paced work environment
  • Ability to roll up your sleeves and get things done through taking calculated risks and experimenting with new solutions
Job Responsibility
Job Responsibility
  • Build vibrant and productive regional environments where teams work harmoniously, united by Atlassian's core values
  • Retain and develop talent, that raises the bar for Atlassian engineering organization
  • Build a culture of 'giving back to the community' in the sites, partnering with Foundation advocates
  • Become a trusted strategic partner through the structure and clarity of your work
  • Build and own decision-making framework for issues improving the Australian sites
  • Establish goals and metrics to measure the effectiveness of site leadership efforts
  • Provide regular updates and reports on efforts, including progress against goals, project status and market insights
What we offer
What we offer
  • Health coverage
  • Paid volunteer days
  • Wellness resources
  • Fulltime
Read More
Arrow Right

Studio Operations Manager

The Studio Operations Manager is responsible for the smooth and effective manage...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
hogarth.com Logo
Hogarth
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A passion for working with people
  • An ability to understand peoples’ skills and needs and treat them with respect
  • A collaborative approach to work with excellent communication and negotiation skills
  • The ability to work in fast-moving environment with an agile mindset with a positive attitude
  • Strong relationship building skills
  • Understands the different skills and experience needed for different types of creative work within an integrated marketing team (Media / Social / Creative / Production)
  • Superb organization and time management skills
  • Proactive and confident in prioritizing competing demands in a fast-paced environment
  • Business acumen to understand how creative workflow and process management affects the bottom line
  • Firm grasp of agency environment / processes and a love of creating order in the chaos
Job Responsibility
Job Responsibility
  • Leads resourcing for the entire NA Studio creative team, working closely with the Client Engagement/Project Management team to ensure seamless communication
  • Acts as first point of contact for all creative resource requirements, including assessing current work allocation and finding the right people with the right skills to do the job
  • Maintains knowledge of current and upcoming projects across the Studio, building strong relationships with Client Engagement, PM, Operations and Delivery teams
  • Understands and maintains a knowledge database of creative team skillsets and career ambitions to be able to properly assign resources and retain top talent
  • Plays a key role in the project intake process, assessing timing requests against feasibility and capacity
  • Coordinates the creative process and shepherds creative work against project timelines
  • Frames timelines and steps needed to deliver creative work and communicates accordingly with Client Engagement/Project Management teams
  • Communicates action items, timelines and next steps on a per-project basis to ensure accountability across all creative team members
  • Estimates time and effort needed to fulfill the creative process on a per-project basis, in collaboration with the Project Management team
  • Fosters and supports connectivity and collaboration with all Studio teams during all stages of the creative process
Read More
Arrow Right