Senior Manager Supply Chain & Digital Transformation

• Lead the activities of the regional OTC (Order-to-Cash) organization for Amgen Supply Chain and managing a team of direct reports
• Assist with strategic direction, support development of the digital and CX roadmap, and oversee the execution of the order-to-cash process following industry standards
• Partner with Finance, Treasury, Supply Chain, Commercial Operations, and Amgen Medical Information to influence important business initiatives, increase efficiency, and ensure scalability
• Lead continuous improvement and operational excellence efforts to build and improve scalable business processes
• Partner with key stakeholders across the Americas Business Customers to drive faster adoption, greater utilization, higher proficiency, and simplification across the region’s transformation initiatives
• Analyze business metric data (e.g., KPIs) to identify improvement opportunities and drive performance
• Collaborate with Quality, Compliance, Finance, Commercial, IS, and vendors to streamline processes, integrate digital tools, and remove friction points
• Present insights and guide decision-making through impactful storytelling and analytics
• Provide regular reports and data-driven recommendations to enhance customer experience
• Review transactional backlogs, risks, and proactively plan mitigation strategies
• Ensure accurate and compliant execution of Amgen’s policies and procedures (SOX, quota, quarter-end management)
• Prepare and review analytics to supervise operational effectiveness
• Lead change management activities to implement critical initiatives
• Define success measures and track metrics
• Build and guide a high-performing team to deliver exceptional customer experience through optimized processes, enhanced digital systems, and data-driven insights
• Influence senior leadership on key priorities such as employee and customer experience, risk management, and organizational design
• Align cross-functional and regional teams with supply chain strategy and future technology roadmap
• Stay informed on market trends to introduce innovative solutions
• Shape strategies for SAP, EDI, Salesforce, AI, and other systems through proactive improvements and cross-functional collaboration
• Drive adoption of sophisticated technologies such as AI

• Doctorate degree and 2 years of experience
• Master’s degree and 6 years of experience
• Bachelor’s degree and 8 years of experience
• Proficiency English language
• BS/MS Degree with 10+ years of experience leading a large service-oriented operations organization focused on customer success, revenue growth and sales
• 5+ years of experience working with SAP Order to Cash processes, Sales Order Management, Pricing, Delivery, and Billing in a functional/project lead role
• Minimum of 3+ years being responsible for full lifecycle, end-to-end SAP Order to Cash implementations, including hands-on design and configuration experience
• At least 2 years’ BPO proven experience working in a supervisory role with the ability to collaborate with global cross-functional and cross-regional teams
• Must be enthusiastic, self-motivated, high-energy and a driven problem solver – especially in face of resistance or setbacks

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards