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Senior Manager, Subscriptions Operations

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Roku

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Location:
United States , Santa Monica

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

167000.00 - 185000.00 USD / Year
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Job Description:

Roku is seeking a Senior Manager, Subscriptions Operations to lead and scale the operational backbone of the Premium Subscriptions business. This role sits at the intersection of strategy and execution — responsible for ensuring the Subscriptions organization runs with operational rigor, clear processes, and cross-functional alignment. You will manage a team of two, including a Subscriptions Operations Manager, and be accountable for the end-to-end operational health of the business.

Job Responsibility:

  • Own and scale Subscriptions Operations
  • Build and manage the operations team
  • Serve as a strategic partner to Subscriptions leadership
  • Develop executive-ready materials for VP and C-Suite audiences
  • Own the Subscriptions operating cadence
  • Design and implement systems and processes
  • Drive cross-functional execution
  • Proactively identify and mitigate risk
  • Develop new processes as the business evolves

Requirements:

  • BA/BS degree in Business Administration, Finance, Operations, Computer Science or related field
  • MBA strongly preferred
  • 8+ years of relevant experience in operations, business operations, program management, or a similar role within a technology or media company, and/or 3+ years in management consulting focused on operational effectiveness, process improvement, or organizational design
  • 2+ years of people management experience, with a demonstrated ability to develop and lead high-performing teams
  • Proven track record as a systems and process builder
  • Experience in a strategic operations or business operations leadership capacity
  • Experience navigating complex, matrixed organizations with many cross-functional stakeholders
  • Exceptional project management abilities with the ability to manage multiple workstreams simultaneously
  • PMP a plus
  • Strong written and verbal communication skills, including the ability to develop executive-level presentations and synthesize complex information into clear, actionable updates for VP and C-Suite audiences
  • High degree of ownership, judgment, and operational rigor
  • Experience in the digital media space, streaming platforms, or subscription/recurring revenue business models preferred
  • Proficiency in Excel, PowerPoint, Airtable, Confluence, JIRA
  • experience with Salesforce a plus
  • Familiarity with managing and maintaining operational and financial data
  • knowledge of quality data management best practices a plus
  • Experience leveraging AI tools to enhance productivity and streamline workflows is a plus

Nice to have:

  • Experience in the digital media space, streaming platforms, or subscription/recurring revenue business models preferred
  • Proficiency in Excel, PowerPoint, Airtable, Confluence, JIRA
  • experience with Salesforce a plus
  • Familiarity with managing and maintaining operational and financial data
  • knowledge of quality data management best practices a plus
  • Experience leveraging AI tools to enhance productivity and streamline workflows is a plus
What we offer:
  • health insurance
  • equity awards
  • life insurance
  • disability benefits
  • parental leave
  • wellness benefits
  • paid time off
  • global access to mental health and financial wellness support and resources
  • statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension)
  • vacation and other personal time off

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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