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Senior Manager, Strategy & Operations (Consumer Business)

United States 129000.00 - 228000.00 USD / Year · Job Posted January 05, 2026
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Job Description

Reporting to the Chief Growth Officer, you will be the strategic operator that accelerates Ethos’ Direct-To-Consumer business—driving new growth initiatives from start to finish while owning the organization-wide planning, goal-setting, and resourcing processes that ensure all teams are focused on the highest-impact work and executing at maximum velocity. The Consumer business has endless opportunities for growth across an expanding product portfolio, the full customer lifecycle, and multiple acquisition and retention channels. Your job is to identify and prioritize the biggest opportunities and drive many cross-functional initiatives spanning Marketing, Product, Sales, and Engineering from start to finish. You'll also own the planning and goal-setting processes that ensure teams across these functions stay focused on the highest ROI opportunities and execute with velocity.

Job Responsibility

  • Identify and prioritize growth opportunities across three dimensions: an expanding portfolio of products (term life, IUL, estate planning, annuities), the full customer lifecycle (acquisition, retention, cross-sell), and multiple channels from organic and performance engines to paid social, TV, partnerships, and referrals
  • Drive high-impact growth initiatives from concept to completion—owning some initiatives directly while enabling other leaders to execute others, with full accountability for results
  • Rigorously assess new opportunities: build business cases, model unit economics (CAC, LTV, payback, contribution margin), and make data-driven go/no-go recommendations
  • Develop a nuanced understanding of how various products, channels, and teams inter-play and leverage that understanding to guide teams across product, marketing, sales, and engineering towards the right goals and priorities
  • Own quarterly OKR planning and goal-setting processes across all functions—ensuring teams are aligned on the highest ROI opportunities and executing with clarity and velocity
  • Lead critical cross-functional projects that span Product, Engineering, Marketing, Sales, and Partnerships to deliver business growth

Requirements

  • 7+ years total experience
  • 2+ years in top-tier management consulting (McKinsey, Bain, BCG) or investment banking
  • 2+ years in Strategy & Operations, Chief of Staff, or BizOps at a high-growth, venture-backed company
  • Track record of delivering results directly
  • Ability to go deep and zoom out
  • True operator mindset
  • Ability to understand nuances across functions
  • Structured thinking
  • Rapid learner
  • Exceptional communicator
  • Sharp decision-making skills with bias for action and speed

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