Job Description
At the Workplace Injury Commission (WIC), we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's making an impact. As we continue our growth journey, we're seeking a Senior Manager, Strategy & Client Experience to join WIC. In this role, you will own WIC's strategy system end-to-end — from discovery and prioritisation through to planning, performance, and strategic reporting — ensuring the Executive Leadership Team (ELT) has a clear line of sight from organisational objectives to measurable outcomes. Operating as an anticipatory, proactive, and enabling partner to the General Manager, Strategy & Experience, CEO, and ELT, you will deliver strategic insights and intelligence, curate the initiative pipeline, and drive coherence across divisions. You will champion a strong client-centred approach, embedding customer insight into every stage of strategic decision-making. You will provide visible and active leadership across strategic and business planning, client insights, and strategic communication — supporting the ELT while strengthening organisational capability. Your leadership will uplift the maturity of strategic planning, insight generation, and stakeholder engagement and communications, providing clarity, confidence, and alignment across WIC. Working closely with the Senior Manager, Portfolio Capability & Practice, you will ensure strong integration between strategy and delivery — helping ensure WIC's strategy is insight-driven, client-centred, and effectively delivered across the organisation.
