Senior Manager, Strategic Customer Success

As the Senior Manager, Strategic Customer Success, you will lead a team of experienced CSMs supporting Vanta’s largest, most complex customers. You will be accountable for driving measurable customer outcomes, retention, and long-term partnership value — while building a high-performing team that operates with clarity, consistency, and strategic focus. This role goes far beyond people management. You will be expected to operate at multiple altitudes: diagnosing systemic issues, defining strategy, building scalable processes, coaching your team, and influencing senior executives both internally and externally. You’ll apply GRC fluency or learning agility, strong judgment, and data-driven decision making to guide customers through complex compliance and risk landscapes. This role is ideal for a leader who thrives in ambiguity, identifies problems early, drives solutions without escalation, and models resilience in a fast-moving environment.