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Senior Manager, Solutions Engineering

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Location:
United States , San Francisco

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

230000.00 - 270000.00 USD / Year
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Job Description:

GoFundMe Pro (formerly Classy) is seeking a Senior Manager, Solutions Engineering to lead and scale our Solutions Engineering function as we continue to grow our enterprise business. This role sits at the intersection of sales, product, engineering, and customer success—and is responsible for ensuring we deliver technically sound, scalable, and compelling solutions to our most strategic nonprofit customers.

Job Responsibility:

  • Lead, mentor, and grow a team of Enterprise Solutions Engineers supporting complex, high-value nonprofit customers
  • Set expectations, best practices, and quality bars for technical discovery, solution design, demos, and customer engagement
  • Coach SEs on executive presence, technical storytelling, and navigating long, multi-stakeholder enterprise sales cycles
  • Partner with Recruiting and cross-functional leaders on hiring, onboarding, and team scaling
  • Serve as a senior technical leader on the most complex and strategic enterprise opportunities
  • Partner closely with Sales leadership to align on deal strategy, technical positioning, and resource allocation
  • Ensure consistency and rigor in how solutions are architected, communicated, and positioned across the funnel
  • Support RFPs, security reviews, integrations discussions, and architectural evaluations as needed
  • Act as a key bridge between Solutions Engineering, Product, Engineering, Professional Services, and Customer Success
  • Ensure smooth handoffs from pre-sales to post-sales, with clear solution context and technical documentation
  • Provide structured, actionable feedback from the field to inform product roadmap and prioritization
  • Collaborate on enablement, tooling, and documentation to support scale and repeatability
  • Establish and evolve SE processes, frameworks, and artifacts (discovery templates, solution diagrams, demo strategy, etc.)
  • Improve forecasting accuracy, deal support models, and capacity planning
  • Help define success metrics for the Solutions Engineering function and drive continuous improvement
  • Contribute to thought leadership, internal training, and best-practice sharing across the org

Requirements:

  • 12+ years of experience in Solutions Engineering, Sales Engineering, Solutions Architecture, or related technical pre-sales roles
  • Prior experience leading SE teams
  • Deep technical fluency across SaaS platforms, APIs, integrations, and enterprise architectures
  • Strong familiarity with Salesforce ecosystems and complex system integrations
  • Proven success supporting enterprise sales cycles with long timelines and multiple decision-makers
  • Exceptional communicator with the ability to engage credibly with executives, technical stakeholders, and internal teams
  • Builder mindset: excited to shape processes, develop people, and evolve a function over time
  • Passion for mission-driven work and helping nonprofits leverage technology for impact

Nice to have:

  • Experience supporting enterprise nonprofit, fundraising, or mission-driven organizations
  • Background working closely with Product and Engineering teams to influence roadmap decisions
  • Familiarity with middleware, data pipelines, security considerations, and enterprise IT environments
  • Experience in scaling pre-sales teams
What we offer:
  • Competitive pay and comprehensive healthcare benefits
  • Financial assistance for things like hybrid work, family planning
  • Generous parental leave
  • Flexible time-off policies
  • Mental health and wellness resources
  • Learning, development, and recognition programs
  • Equity
  • Dental, vision, life insurance and 401(k) saving program

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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