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DocV Solution Engineering is part of the Product Engineering organization and plays a critical role in accelerating customer adoption, enabling the field, and improving system reliability. This role focuses on short-term, high-impact technical work that enables revenue, accelerates rollout of new DocV features, and improves platform stability—while core backend and frontend teams remain focused on long-term product roadmap delivery.
Job Responsibility:
Build and lead a Solution Engineering team embedded within Product Engineering
Partner closely with Customer Success and Commercial teams to unblock implementations and accelerate customer outcomes
Deliver short-term technical initiatives that enable field teams and support active customer engagements
Collaborate directly with customers on complex DocV integrations and deployment challenges
Develop targeted features, prototypes, and integrations that accelerate adoption of new DocV capabilities
Identify and address integration-related technical debt to improve reliability, stability, and operational robustness
Establish a strong feedback loop between customers, Customer Success, Product, and Engineering teams
Collaborate with Backend and Frontend teams to transition validated solutions into the core product roadmap where appropriate
Anticipate recurring customer and field needs and drive scalable, repeatable solutions
Requirements:
8+ years of engineering, solutions engineering, or technical consulting experience
At least 3 years of experience leading customer-facing or hybrid engineering teams
Strong understanding of APIs, SDKs, and enterprise integration patterns
Ability to deliver production-quality solutions in fast-paced, ambiguous environments
Strong communication skills and experience working across technical and non-technical stakeholders