CrawlJobs Logo

Senior Manager, Software Development – Conversational IVR and AI

corporate.charter.com Logo

Spectrum

Location Icon

Location:
United States , Charlotte

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you bring hands-on expertise in both IVR and conversational AI, and want to shape the future of customer engagement on leading platforms? At Spectrum, you will lead a driven team to design, develop and deploy next-generation voice and chat solutions using technologies such as Avaya Experience Portal, Avaya Aura, Avaya Breeze, Dialogflow, Kore.ai, Agentic and Google Agentic. Your leadership in this specialized field will directly influence our ability to deliver seamless, innovative customer experiences. By joining Spectrum in this critical leadership role, you will ensure our conversational AI and IVR technologies set a new standard for customer experience and operational excellence.

Job Responsibility:

  • Lead a software development team in designing, developing and deploying conversational IVR and AI solutions using platforms including Avaya Experience Portal, Avaya Aura, Avaya Breeze, Dialogflow, Kore.ai, Agentic and Google Agentic
  • Oversee integration of advanced conversational interfaces with existing systems, optimizing IVR workflows and call routing to elevate customer interactions
  • Guide the implementation and ongoing improvement of AI-driven voice and chat solutions, ensuring alignment with Spectrum’s technical standards and architecture
  • Collaborate with cross-functional teams to prioritize initiatives, allocate resources and manage budgets and timelines for enterprise projects
  • Act as the primary escalation point for technical and project challenges, resolving obstacles to support timely and successful solution delivery
  • Ensure robust documentation and effective knowledge sharing on all conversational AI and IVR initiatives
  • Advise leadership on strategic direction, technical planning and the adoption of emerging technologies in conversational systems

Requirements:

  • Bachelor’s degree in Information Technology, Computer Science, related field or equivalent work experience
  • 6+ years of software engineering experience
  • 3+ years of leadership experience
  • Proficiency in reading, writing and speaking English, with clear and professional communication skills
  • Hands-on experience with Avaya platforms (Experience Portal, Aura, Breeze), Dialogflow, Kore.ai, Agentic and Google Agentic
  • In-depth knowledge of IVR system design, integration and optimization
  • Knowledge of Spectrum products and services
  • Strong attention to detail and quality with effective problem-solving and communication skills
  • Expertise in automation, testing and code quality for voice and chat solutions
  • Demonstrated experience leading Agile or Scrum teams in software development environments
  • Ability to take ownership of technical decisions and deliver results under pressure
  • Capacity to manage multiple projects and apply best practices in software delivery

Nice to have:

  • Experience leading Agile teams and facilitating Agile ceremonies
  • Experience with data analytics software integration in conversational platforms
  • Familiarity with WiFi and wireless technologies, architectures and standards
  • Experience with Continuous Integration and Continuous Delivery pipelines for IVR/AI solutions
  • Understanding of Test-Driven Development and automated testing for conversational interfaces
  • Strong familiarity with software architecture patterns and their application to voice and chat solutions
What we offer:

comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Spectrum - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
+ Unlock 30400 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Manager, Software Development – Conversational IVR and AI

AIML, GenAI and Python Developer

The Applications Development Intermediate Programmer Analyst is an intermediate ...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of relevant experience in the Financial Service industry
  • Experience in programming of software applications
  • NLP Knowledge: Familiarity with natural language processing and understanding(NLP/NLU)
  • Chatbot Development: Previous experience in developing chatbots or conversational interfaces is preferred
  • Strong experience in Java scripting, python
  • Understanding in NodeJS is preferred
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Intermediate level experience in Applications Development role
  • Consistently demonstrates clear and concise written and verbal communication
  • Demonstrated problem-solving and decision-making skills
Job Responsibility
Job Responsibility
  • Utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analyzing/interpreting code
  • Consult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems
  • Apply fundamental knowledge of programming languages for design specifications
  • Analyze applications to identify vulnerabilities and security issues, as well as conduct testing and debugging
  • Serve as advisor or coach to new or lower level analysts
  • Identify problems, analyze information, and make evaluative judgements to recommend and implement solutions
  • Resolve issues by identifying and selecting solutions through the applications of acquired technical experience and guided by precedents
  • Has the ability to operate with a limited level of direct supervision
  • Can exercise independence of judgement and autonomy
  • Acts as SME to senior stakeholders and /or other team members
  • Fulltime
Read More
Arrow Right

Ivr Testing Senior Analyst

The Testing Intermediate Analyst is a developing professional role. Deals with m...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7-10 years of relevant experience
  • Exposure to CYARA automation software preferred
  • Exposure to Gen AI tools, Prompt Engineering Certifications will be an added advantage
  • Experience in Chat Ops, IVR, Cust Service in a banking industry would be an advantage
  • Technical experience – Sound knowledge on query & rational Data base
  • Experience working in Financial Services or a large complex and/or global environment
  • Experience in the writing of testing scripts/scenarios
  • Consistently demonstrates clear and concise written and verbal communication
  • Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
  • Demonstrated analytic/diagnostic skills
Job Responsibility
Job Responsibility
  • Provide assistance with a product or product component development within the IVR testing domain
  • When necessary, conduct product evaluations of vendors
  • Assist with training activities, mentor junior team members and ensure team’s adherence to all control and compliance initiatives
  • Assist with application prototyping and recommend solutions around implementation
  • Learn and apply features of the Cyara tool that can be used in the IVR testing
  • Provide third line support to identify the root cause of issues and react IVR application outages as needed
  • Work with the Manager to Identify and prioritize the small and medium applications that can be automated for all Line of Business
  • Develop in the Cyara tool the apps to be automated
  • building CX models and generating test cases
  • Maintain and keep up to date the apps already automated
  • Fulltime
Read More
Arrow Right
New

Laser Cutting Machine Operator

Randstad is hiring and looking for a reliable and detail-oriented Laser Cutting ...
Location
Location
Canada , North York
Salary
Salary:
20.00 CAD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
July 12, 2026
Flip Icon
Requirements
Requirements
  • Proficiency in operating Trotect SP 1500 or PS400 laser machines with hands-on experience in CAD and CorelDRAW software
  • Prior experience of 1-2 years in laser cutting operations, preferably in an industrial or manufacturing environment is a must
  • Able to adjust laser beam focal point and establish appropriate stop locations
  • Ability to ensure accuracy in cutting materials and translate design specifications into finished products
  • Performing dimensional inspections
  • Support in any tasks requested by production as required
  • Ability to work under fast paced environment
  • Capability to troubleshoot minor machine issues and perform basic maintenance
  • Capacity to work with different materials and designs, adjusting settings accordingly
  • Good communication
Job Responsibility
Job Responsibility
  • Machine Operation: Expertly operate Trotect SP 1500 or PS400 laser machines to cut materials following precise design specifications
  • Software Proficiency: Utilize CAD and CorelDRAW software to create and modify design files for laser cutting
  • Setup and Calibration: Prepare the laser machine by setting up parameters, adjusting settings, and calibrating the equipment for different materials and cutting requirements
  • Quality Control: Inspect cut materials for precision, ensuring they meet required specifications and quality standards
  • Maintenance: Conduct routine maintenance and cleaning of the machinery to ensure optimal performance
  • Documentation: Maintain accurate logs of materials used, production output, and any machine issues encountered during operations
What we offer
What we offer
  • immediate start dates available
  • weekly pay schedule
  • benefits via Randstad Canada from day one
  • Fulltime
Read More
Arrow Right
New

Electro Mechanical Assembler

Hello, I would like to share a long-term opportunity for an Electro-Mechanical A...
Location
Location
Canada , Calgary
Salary
Salary:
22.00 USD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
July 12, 2026
Flip Icon
Requirements
Requirements
  • 2-year diploma or equivalent in Electronics Technology or Electrical Engineering required
  • 1 year of experience in mechanical, electrical, and/or instrumentation technology required
  • Strong mechanical ability and control circuitry familiarity demonstrated
  • Knowledge of Statistical Quality Control Methods procedures
  • Ability to read complex blueprints, schematics, parts lists, and technical materials
  • Experience with hand tools
  • Strong analytical and complex problem-solving skills
  • Effective time management and prioritization abilities
  • Knowledge of safety precautions for electrical and electronic equipment
  • Familiarity with company and competitor electrical, electronic, and mechanical products
Job Responsibility
Job Responsibility
  • Perform quality assembly and testing of various products
  • Assemble electrical products, including motor controls and circuit breakers
  • Support aftermarket products and enter time transactions using proprietary software systems
  • Visually inspect components and assemblies for defects
  • Interpret blueprints and schematics for assembly and troubleshooting
  • Complete assigned sub-assembly and wiring tasks
  • Maintain quality and calibration records, charts, and area performance
  • Receive direction from leaders and report issues promptly.
What we offer
What we offer
  • Opportunity for permanent hire upon successful placement with Randstad Canada
  • Full-time hours with opportunity for overtime
  • Entry level position into an organization with opportunity for career development
  • Weekly pay via Randstad Canada
  • Medical and dental benefit coverage via Randstad Canada from day 1
  • Referral bonus opportunities.
  • Fulltime
Read More
Arrow Right
New

History Teacher

A warm and well-organised Secondary school located in the borough of Ealing is s...
Location
Location
United Kingdom , Ealing
Salary
Salary:
194.00 - 278.00 GBP / Day
philosophyeducation.co.uk Logo
Philosophy Education
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hard-working
  • enthusiastic
  • dedicated
  • passion for the subject
  • ability to engage and inspire students
  • responsible for planning and delivering high-quality lessons across Key Stages 3 and 4
  • ensuring all students make excellent progress and develop a love for History
Job Responsibility
Job Responsibility
  • Planning and delivering engaging, well-structured lessons aligned with the national curriculum
  • assessing, tracking, and recording pupil progress to inform teaching and support individual learning needs
  • creating a stimulating classroom environment that encourages curiosity and independent thinking
  • preparing students for GCSE examinations and supporting them in achieving their academic potential
  • contributing to curriculum development and departmental initiatives within Humanities
  • working collaboratively with colleagues and parents to promote positive attitudes to learning and achievement
  • Fulltime
Read More
Arrow Right
New

Food Technology Teacher

An established Alternative Provision in the London Borough of Hillingdon is seek...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
philosophyeducation.co.uk Logo
Philosophy Education
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Qualified Teacher Status (QTS) or relevant teaching qualification
  • Experience teaching Food Technology at KS3 and/or KS4
Job Responsibility
Job Responsibility
  • Plan and deliver engaging, practical Food Technology lessons tailored to varying abilities
  • Support students in developing essential life skills, independence and confidence
  • Adapt teaching strategies to meet diverse behavioural and educational needs
  • Build strong, positive relationships to re-engage students in learning
  • Work collaboratively within a supportive, multidisciplinary team
What we offer
What we offer
  • Paid to Teacher Pay Scale
  • Smaller class sizes and personalised teaching
  • Supportive leadership and pastoral teams
  • The opportunity to make a tangible difference in young people's lives
  • Fulltime
Read More
Arrow Right
New

Retail and Hospitality Head Chef

Vacherin are committed to delivering deliciously different experiences, having f...
Location
Location
United Kingdom , London
Salary
Salary:
50000.00 - 55000.00 GBP / Year
14forty.co.uk Logo
14forty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ambitious and experienced head chef who has worked within B&I contract catering or hotels with banqueting
  • Previous fine dining/Michelin experience
  • Great communication skills
  • Strong leadership ability
  • Passion for creating innovative retail and hospitality offerings on site
Job Responsibility
Job Responsibility
  • Managing a team of 7 including senior sous chef, sous chef, chef de parties and kitchen porters
  • To prepare and oversee all preparation of food to the highest standard
  • To produce food in a timely fashion to ensure smooth service to the customers
  • To ensure that all appropriate ingredients are available for the menus
  • To develop and plan menus that are in line with client and customer expectations
  • To be creative when menu planning and including the client and customers
  • Pride yourself on food quality and hygiene standard
  • Overall responsibility for managing the kitchen team
  • Provide feedback and coaching on performance
  • To ensure that the kitchen team have completed up to date COSSH and Food Hygiene training
What we offer
What we offer
  • Personal Development and Training opportunities
  • Life assurance scheme
  • Pension scheme
  • Holiday allowance
  • Eye care
  • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
  • Family friendly support
  • A holiday purchase scheme
  • Regular social events and communication with our leaders
  • Volunteering days
  • Fulltime
Read More
Arrow Right
New

Assembler

We are looking for experienced Assemblers and General Labourer's to work in a ma...
Location
Location
Canada , Waterloo
Salary
Salary:
21.70 CAD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
July 12, 2026
Flip Icon
Requirements
Requirements
  • use of measuring tools
  • Manufacturing experience 1 year minimum
  • experience with hand and power tools required
  • able to lift up to 40 pounds
  • blueprint reading experience an asset
  • fabrication experience with aluminum or steel
Job Responsibility
Job Responsibility
  • You will be set up at separate workstations assisting in the assembly of sporting equipment
  • You will be utilizing hand tools as well as measuring tools to complete the work
  • The ability to work independently as well as part of a team is essential
What we offer
What we offer
  • straight day shift 7-3:30
  • potential for long term employment
  • benefits available through randstad
  • Paid Weekly + 4% Vacation Pay Added
  • competitive benefits package, available to you on your first day
  • Fulltime
Read More
Arrow Right