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Senior Manager, Service Transition

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NTT DATA

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Senior Manager, Service Transition at NTT DATA is a pivotal role responsible for leading the transition of complex services. Candidates should possess extensive experience in project management and service transition methodologies, with a strong focus on stakeholder engagement and risk management. A bachelor's degree in Computer Science or Information Technology is required, along with relevant certifications such as ITIL and PMBOK. This hybrid role offers the opportunity to foster a collaborative team culture and drive operational excellence.

Job Responsibility:

  • Owns the transition process, develops the organization's approach and defines the acceptance criteria for service transition
  • Acts as the point of escalation for transition projects and will take responsibility for resolving or owning the resolution of all escalated issues
  • Remains current in developments in the transition management arena and maintains their expertise on transition management approach and methodology
  • Manages risk and minimize potential failure by planning and ensuring the execution of all testing, training and change management activities
  • Contributes to the Pre-Sales process by partnering with the internal stakeholders to understand the client's requirements and to plan and design the required transition process
  • Establishes positive relationships with the stakeholders and engage with them on a regular basis
  • Identifies resource requirements for the transition project and negotiate and agree the use of the resources
  • Compiles process definition and the requirement specifications for toolsets and resources required to deliver the service
  • Ensures that the environment is prepared, configured and equipped to operate and support the client service according to agreed Service Level Agreements
  • Performs as a people manager to the cross functional transition team, developing team members to grow in their roles
  • Fosters a collaborative and innovative team culture focused on operational excellence

Requirements:

  • Significant knowledge of project management methodologies, tools and standards (both Waterfall and Agile)
  • Significant business and commercial acumen coupled with strategic thinking ability
  • Ability to develop and enhance client and stakeholder relationships
  • Significant understanding of IT industry and expertise on transition management approaches and methodologies
  • Ability to construct plans and schedules with pricing information within a framework
  • Ability to interpret, deconstruct and contribute to contract collateral
  • Excellent communication skills, both verbal and written
  • Bachelor's degree or equivalent in Computer Science or Information Technology or a related field
  • Extended experience in Service Transitioning and Project management preferably gained within a global IT services organization
  • Extended experience in engagement across contractual review and service definition
  • Extended track record in managing complex client transition projects, preferably within a large enterprise environment
  • Extended demonstrable experience in communication and negotiation at senior management level
  • Extended demonstrable expertise in transition management approach and methodology

Nice to have:

  • Relevant ITIL certification preferred
  • PMBOK and/or Prince II Certification(s) desirable

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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