Senior Manager, Service Delivery Governance Job at NTT DATA (Singapore)

Senior Product Governance Manager

This is an exciting opportunity for an analytically minded Senior Product Manage...

Location

United Kingdom , Cardiff

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Strong analytical or data-driven background within insurance, financial services, or product management
Proven ability to use MI and reporting to inform decisions, drive commercial performance and improve customer outcomes
Deep understanding of FCA Consumer Duty and regulatory reporting requirements and metrics (GIVM)
Excellent stakeholder management skills with the ability to simplify complex analysis into actionable insight
Excellent written and verbal communication
Confident in presenting to senior stakeholders and influencing strategy
Organised and able to manage multiple priorities
Ability to lead through others, coach and develop team members, and drive collaboration

Job Responsibility

Develop and maintain regular robust reporting for commercial and customer performance with tolerances where appropriate
Translate complex data into clear, actionable insight that supports strategic decisions, evidences regulatory compliance, drives improvements in fair value, customer understanding, and good outcomes, while balancing commercial performance
Lead initiatives to improve data quality and reliability across all Household Product & Ancillaries reporting streams
Lead key governance and regulatory reporting processes such as Customer Outcomes MI (COMI), FCA General Insurance Value Measures (GIVM), ensuring reporting is compliant, accurate and timely
Support the Product Lead and wider Household function in proactively responding to the evolving regulatory environment
Work closely with Finance, Pricing, Risk, Claims, Data Insights and IT to strengthen the link between MI and strategic decision-making
Inspire and educate Product Managers, fostering a data-driven and customer-first culture
Identify opportunities to enhance reporting processes, governance frameworks, and insight delivery
Provide clear, concise updates and commentary to senior management on performance and customer outcomes

What we offer

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
You also have the option to buy or sell up to an additional five days of annual leave
Eligible for up to £3,600 of free shares each year after one year of service
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover

Fulltime

Senior Operations Manager

We are seeking a highly skilled and motivated Senior Operations Manager to lead ...

Location

United Kingdom , Hartlepool

Salary:

Not provided

NEC Software Solutions

Expiration Date

Until further notice

Requirements

Proven experience in a senior operational leadership role, ideally within government services, public sector contracts, or similar regulated environments
Strong track record of managing managers and large, diverse teams
Demonstrable experience in client relationship management, particularly with government or public sector partners
In-depth understanding of quality management, compliance frameworks, and operational performance metrics
Excellent communication, negotiation, and influencing skills
Strong problem-solving and decision-making capability with a focus on outcomes
A collaborative leadership style, with the ability to inspire and engage teams
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK

Job Responsibility

Provide strong leadership to Operations Managers, setting clear expectations and holding accountability for performance and service delivery
Build a high-performing, motivated workforce by creating a positive, supportive, and inclusive team culture
Ensure high levels of staff engagement, retention, and productivity across all divisions
Oversee day-to-day delivery of entitlement services, ensuring high utilisation of resources and consistent achievement of service level agreements (SLAs)
Monitor and drive operational efficiency, process improvement, and standardisation across service lines
Anticipate operational challenges and develop proactive solutions to mitigate risks
Act as a senior point of contact for client organisations, building trusted relationships with local and central government partners
Ensure client requirements are understood, interpreted, and consistently delivered to a high standard
Provide clear communication and reporting to both internal stakeholders and external partners
Ensure strict adherence to compliance requirements, contractual obligations, and regulatory frameworks

What we offer

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/ sell
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A fantastic selection of flexible benefits to suit your individual needs
Invaluable employee assistance programme
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects

Fulltime

Senior Technical Delivery Manager

We're seeking a Senior Technical Delivery Manager to spearhead enterprise deploy...

Location

Spain , Madrid

Salary:

Not provided

Maisa

Expiration Date

Until further notice

Requirements

Strong, demonstrable experience in technical delivery, solutions architecture, or infrastructure engineering, with experience supporting enterprise software deployments in highly regulated industries (financial services, healthcare, manufacturing)
Deep understanding of cloud infrastructure (AWS preferred), containerization technologies, enterprise networking, and security frameworks relevant to enterprise AI (SOC 2, ISO 27001, GDPR)
Proven track record managing multi-stakeholder technical projects across geographies and organizational boundaries
Cloud & Infrastructure: AWS (VPC, IAM, ECS/EKS, CloudWatch), Docker, Kubernetes, CI/CD pipelines
Enterprise Integration: RESTful APIs, authentication protocols (OAuth, SAML), enterprise databases, ETL/data pipeline concepts
AI/ML Fundamentals: Understanding of LLM architectures, RAG systems, agent frameworks, and enterprise AI governance
Security & Compliance: Experience with enterprise security reviews, data residency requirements, encryption standards, and regulatory compliance
Exceptional communication skills with ability to translate technical concepts for executive stakeholders and build trusted advisor relationships
Calm and composed under pressure, with proven ability to navigate high-stakes situations and de-escalate tension with diplomacy and professionalism
Structured problem-solver who thrives in ambiguous, fast-moving environments with composure under pressure

Job Responsibility

Lead end-to-end technical delivery of Maisa platform deployments across geos and regulatory environments, designing solution architectures for on-premise, private cloud, and hybrid environments that meet stringent enterprise security and compliance requirements while integrating with existing enterprise systems (e.g. legacy systems, ERP/CRM, identity providers, SIEM tools), as well as and troubleshooting complex technical issues spanning containerization (Docker/Kubernetes), networking, API integrations, and enterprise authentication (SSO, MSK, RBAC)
Serve as the primary technical point of contact for strategic enterprise clients, translating complex AI capabilities into business value through solution design workshops, architecture reviews, and executive stakeholder engagement. Whilst building confidence in our enterprise readiness
Partner with Support teams to ensure smooth operational hand off by developing technical documentation, SLA’s, escalation paths and playbooks, while serving as the escalation point for complex technical issues and critical incidents
Bridge between Client Services, Product Engineering, Applied AI, Support Operations, and customer teams to develop deployment playbooks, identify product enhancement opportunities, and support pre-sales technical validation

Third Party Compliance Risk Management Senior Analyst

Serves as a Third Party Compliance Risk Management Senior Analyst for Independen...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Knowledge of Compliance laws, rules, regulations, risks and typologies
Excellent written and verbal communication skills
Must be a self-starter, flexible, innovative and adaptive
Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
Work collaboratively with regional and global partners in other functional units
ability to navigate a complex organization
Excellent project management and organizational skills and capability to handle multiple projects at one time
Proficient in MS Office applications (Excel, Word, PowerPoint)
Knowledge in area of focus
Bachelor's degree

Job Responsibility

Assessment of Third Party Compliance (ATPC) tool & process owner & subject matter experts (for new relationships & annual assessments)
Ongoing buildout of Third Party Compliance Risk Program including strategy, design and ongoing governance for current and post-target state. Includes appropriate tagging and control coverage in MCA
Provide guidance and documentation for expectations of PFICRM including tools to support credible challenge requirements
Reporting/metrics build out, including identification of areas of high compliance risk and/or weaknesses of quality execution of the ATPC
Engage with Compliance Programs for consistency with ATPC future state design under Consent Order
Participating in the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for ICRM
Analyzing comparative data and preparing regional and global reports related to compliance risk assessments, and monitoring of compliance related issues
Reviewing materials to ensure compliance with various regulatory and legal requirements. Identifying and addressing potential risks
Investigating and assisting in responses to compliance risk issues. Investigating regulatory inquiries, preparing required documentation, making recommendations to senior management on how to proceed, and preparing responses for the regulatory inquiries
Monitoring adherence to Citi’s Compliance Risk Policies and relevant procedures

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

RPA Delivery Manager

We are seeking an experienced RPA Delivery Manager at the Associate Director lev...

Location

India , Hyderabad

Salary:

Not provided

Genzeon

Expiration Date

Until further notice

Requirements

15+ years of IT experience
8+ years in RPA/Automation delivery management
5+ years in senior leadership roles managing teams of 40+ people
Proven track record of scaling CoE organizations
Experience managing $5M+ automation budgets
Deep understanding of multiple RPA platforms (UiPath, Automation Anywhere, Blue Prism, Power Automate)
Strong knowledge of automation architecture patterns, governance frameworks, and security models
Experience with healthcare automation use cases
Understanding of HIPAA, HITECH, and healthcare compliance requirements
Familiarity with AI/ML technologies, IDP, NLP, and intelligent automation

Job Responsibility

Lead end-to-end delivery of complex, multi-workstream RPA/automation programs
Manage portfolio of 15-25+ automation projects simultaneously
Establish and maintain program governance frameworks
Drive agile delivery methodologies
Manage relationships with C-level stakeholders, business sponsors, and external vendors
Build, scale, and mature the automation CoE
Develop and execute 3-year automation roadmap
Establish CoE operating model
Create and maintain automation pipeline with 100+ identified opportunities
Drive change management initiatives

Senior Program Manager

The Senior Program Manager, Internal Audit will play a key role in ensuring succ...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Extensive background within Program and Change Management
a recognized program management or change certification
background in financial services with a preference for internal auditing or related functions
knowledge of technology and data related change is a preference
excellent communication skills required to influence a wide range of audiences
strong problem-solving skills and personal resilience, able to work through conflicts
excellent interpersonal relationships with ability to influence and negotiate with stakeholders
critical thinking and problem-solving skills
team player, able to collaborate effectively with peers
ability to work cross functionally in a collaborative environment, including comfort with ambiguity and uncertainty, close attention to detail

Job Responsibility

Contributes to ensuring all IA-wide changes are effectively prioritized and well-coordinated across IA teams, ensuring all relevant key stakeholder requirements are considered or addressed accordingly
develop and implement change management strategies and plans to support IA objectives
partner with project teams to integrate change management activities into project plans
manage change adoption and resistance, including training strategies and materials to support users through change transition
oversees change impact assessments to identify affected stakeholders, risks, and readiness levels
supports communication efforts and support the design, development, delivery, and management of communications by coordinating with the Communications and Engagement team
contribute to establishing and maintaining Change Management governance framework for IA
assess the current state of change activity across Internal Audit
identify strengths and opportunities for improvement and deliver a set of best practice recommendations
appropriately assess and manage the identification of risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary

What we offer

Generous holiday allowance starting at 27 days plus bank holidays increasing with tenure
a discretional annual performance related bonus
private medical insurance packages to suit your personal circumstances
employee Assistance Program
pension Plan
paid Parental Leave
special discounts for employees, family, and friends
access to an array of learning and development resources.

Fulltime

Account Delivery Manager

The Account Delivery Manager is a direct client contact position responsible for...

Location

Australia , Adelaide

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

3 - 8 years relevant business experience
ITIL/ITSM experience
Ability to build & manage strong customer relationship at the senior level
Strong influence & negotiation skill
Capability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations
Competence to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively
Aptitude to understand & analyze an issue or problem to develop & implement a corrective action plan
Applies appropriate technical knowledge and methods to resolve complex business issues
Leadership ability to build & manage a cross cultural, cross tower & cross business team for effective & efficient customer support
Adeptness to proactively & effectively manage risk on medium to high risk projects

Job Responsibility

Develops and nurtures senior management relationships with the customer
Owns customer operational relationship: develops & nurtures to excellent customer satisfaction
Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan
Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication
Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan
Owns expense/cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls
Ability to effectively and proactively manage risk for medium to high risk projects
Hires, leads and provides managerial & technical expertise to cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans
Develops & leads AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination
Develops & manages account service delivery plan. Contributes to strategic account plan

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs
Unconditional inclusion celebrating individual uniqueness.

Fulltime

Senior Data Governance Lead

The Data Governance Foundation Sr Lead Analyst is responsible for leading activi...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience, Banking or Finance industry preferred in a Data Governance/ Data Management/ Process Engineering or related area
Communicates effectively, develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
able to drive consensus, and influence relationships at all levels
Collaborates effectively by building partnerships and working well with others to meet shared objectives
Strong negotiation, influencing and stakeholder management skills across a variety of stakeholders at different levels
Optimizes work processes by balancing effective / efficient processes with a focus on continuous improvement. Demonstrates ability to balance between seeing the "big picture" while paying close attention to detail
Organizational savvy: understands systems, management processes, knows where to go for information and how to interpret them
Working knowledge of Data Operating Model practices, Data Governance and Data Compliance within large, financial services firms
Bachelor's/University degree, Master's degree preferred

Job Responsibility

Liaise with partners to lead in establishing, managing and implementing policy adoption plans, compliance metrics, communications and training
Lead business analysis through collection, analysis, review, documentation and communication of business needs and requirements, to understand requirements and aligning these to Data Governance and/or Data Risk and Controls standards to drive appropriate solutions
Contribute to the establishment of Data Governance and/or Data Risk and Controls standards in alignment with Enterprise Chief Data Office, and ensure proper documentation of processes
Support key Data Transformation projects across the organization as Subject Matter Expert in data policies
Lead activities to ensure roles and responsibilities related to data are understood and implemented across businesses
Collaborate with colleagues to ensure timely execution of milestones, provide reporting of potential risks to delivery, and incorporate milestone reporting and changes
Capture requirements, develops delivery plans and manages the entire lifecycle of metrics and report production
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Senior Manager, Service Delivery Governance

NTT DATA

Location:
Singapore , Singapore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 21, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Senior Manager, Service Delivery Governance

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Location:Singapore , Singapore

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Job Description:

Job Responsibility:

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Nice to have:

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Job Posted:March 21, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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March 21, 2026