Senior Manager, Seller Experience

• Develop a compelling vision for the Advisor community and a tactical roadmap for achieving that vision
• Define and manage metrics to measure the health and performance of the community
• Act as the internal voice of Advisors, ensuring that Advisors are considered as an integral part of strategy, policy, marketing and product decision making
• Raise the bar for Advisor delivery by creating and executing on education & development programs and community events
• Develop written materials, including product messaging, communications plans and FAQs, blog posts, and other collateral
• Design onboarding content, automated communications, and website features that help advisors engage with new platform features
• Regularly communicate with the Advisor community via forums, webinars and other channels

• 5+ years of work experience with significant community and marketing experience
• Preferably in an eCommerce marketplace working closely with the seller community
• Clear and persuasive communicator with impeccable follow-through and attention to detail
• Excellent relationship building skills, able to build rapport with a wide variety of personalities
• Pragmatic problem solver, able to look at a challenge from a variety of angles and willing to test out solutions
• Comfortable completing complex tasks and projects with minimal guidance and reacting with appropriate urgency to situations that require a quick turnaround
• Must be humble, think like an owner, and be willing to roll up your sleeves

Experience in digital marketing and/or content creation is a plus

• Premium medical, dental, and vision insurance
• Generous holiday and PTO policies
• 401k matching program
• Lunch
• Technology stipends
• Wellness allowance
• Training and development opportunities and allowance
• Fun and inclusive digital, and in-person events
• Employee groups - DEI committee, fun committee, wellness group and more
• Flexible remote work
• Bonus
• Equity