CrawlJobs Logo
Valvoline Logo Valvoline · IT - Software Development

Senior Manager, Salesforce Delivery

United States, Lexington · Job Posted February 13, 2026
Apply Position
Job Link Share

Job Description

The Senior Manager, Salesforce Delivery leads and is responsible for our Customer Experience Enterprise Products: CRM, eCommerce & other tools. This team is a “Center of Excellence” in that it provides governance, best practices, and subject matter expertise on the development and deployment of digital tools and training to improve our go-to-market efficiency and experiential interaction with our customers.

Job Responsibility

  • Lead and oversee a team of Senior Global Experience & Product Owners, providing guidance, mentorship, and support in their day-to-day activities
  • Collaborate with enterprise teams to define and execute the strategy aligned with the overall company goals
  • Drive the entire product lifecycle, from ideation to launch and support, ensuring a successful delivery of high-quality products
  • Conduct market research and competitor analysis to identify opportunities for product innovation and improvement
  • Lead a team that will train, implement, and enable regional usage of eCommerce and CRM tools
  • Build, govern, enable, and localize eCommerce and CRM tools
  • Collaborate with cross-functional teams to implement innovative digital & marketing solutions
  • Stay abreast of industry trends and emerging technologies to inform digital product strategy and decision-making
  • Develop and maintain an enterprise product roadmap, communicating updates and progress to internal and external stakeholders
  • Foster a culture of continuous learning and development within the organization

Requirements

  • 4 or more years of experience in leading teams and people
  • Minimum of 7+ years of experience in digital fields
  • Proven experience in product management, with a focus on leading and mentoring senior-level product owners
  • Strong understanding of the software development lifecycle and agile methodologies
  • Experience in the technology or software industry, particularly in the SF (Software as a Service) domain
  • Experience in project management and communications skills, by effectively managing multiple projects with tight deadlines, and an ability to drive alignment and execution across groups
  • Demonstrated success in delivering successful products to market
  • Working knowledge of Microsoft Office Suite
  • Experience working in Salesforce.com and SAP/S4
  • Bachelor's degree (or equivalent) in a related field

Nice to have

  • MBA or a relevant advanced degree is a plus
  • Salesforce consultant background
  • Experience working with global teams in other time zones

What we offer

  • Health insurance plans (medical, dental, vision)
  • Health Savings Account (with employer-base deposit and match)
  • Flexible spending accounts
  • Competitive 401(k) with generous employer base deposit and match
  • Incentive opportunity
  • Life insurance
  • Short- and long-term disability insurance
  • Paid vacation and holidays
  • Employee Assistance Program
  • Employee discounts
  • PTO Buy/Sell Options
  • Tuition reimbursement
  • Adoption assistance
Valvoline - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior Manager, Salesforce Delivery

8 matching positions

Senior Project Manager - Salesforce

We are looking for a strong Senior Project Manager to support a major Data & AI ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
talenthawk.com Logo
TalentHawk
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience delivering Salesforce implementation programmes
  • Strong end-to-end project delivery background
  • Experience managing complex enterprise transformation initiatives
  • Strong stakeholder management and communication skills
  • Ability to challenge constructively and maintain delivery focus
  • Experience working across data, technology, and business teams
  • Strong governance and reporting capability
Job Responsibility
Job Responsibility
  • Lead delivery of data-focused Salesforce implementation projects
  • Manage project governance, planning, RAID management, reporting, and stakeholder engagement
  • Work closely with architecture, data, and business teams to ensure successful delivery outcomes
  • Drive accountability across delivery teams and third-party suppliers
  • Operate independently and proactively within a complex delivery environment
  • Ensure delivery milestones, timelines, and budgets are managed effectively
  • Support transition of project capabilities into BAU operations
Read More
Arrow Right

Senior Product Manager, Salesforce - GM Energy

The Senior Product Manager - Salesforce will be responsible for supporting the s...
Location
Location
United States , Austin;Mountain View;Warren
Salary
Salary:
Not provided
gm.com Logo
General Motors
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ Years Salesforce Experience
  • 5-7 Years Product Management Experience
  • Bachelor's degree in a relevant business, marketing, or technical field required
  • Unique combination of being business-minded and highly analytical
  • Experience working with technical & functional resources and following an Agile based delivery methodology
  • Deep understanding of customer care / call center processes, marketing journey development, sales processes, lead generation, and lead management
  • The strategic ability to connect business processes and Salesforce for best practices across multiple departments of an enterprise level company
  • Ability to understand the business, business needs, and identify areas that can be optimized
  • Ability to think critically, solve problems, make decisions and build trust across the organization
  • Excellent interpersonal skills, as well as excellent communication skills, verbal and written
Job Responsibility
Job Responsibility
  • Drive development and management of portfolio for delivering Salesforce/CRM Customer Care and Marketing capabilities
  • Drive project prioritization and business requirements gathering with technical teams leveraging agile development best practices
  • attend sprint retrospectives to ensure programs are completed with high standards
  • Evaluate new capabilities and share POV from business and technology aspects
  • Own parts of the CRM product lifecycle and support the product roadmap
  • Engage in a consultative approach while documenting the 'whys and hows' of future development
  • Support development, maintenance and continuous improvement of the metrics and SLAs of the environments in which the Salesforce CRM system has been deployed
  • Understand and solve complex business and technology challenges related to the implementation of CRM technologies and applications that meet business needs
  • Support defining of the release process and collaborate with cross functional teams to bring the product or feature to market
  • Partner with customer care, marketing, creative and experience teams to develop use cases, personalized content and messaging processes and initiates ongoing engagement of customers, leading to continued brand recognition and sales
  • Fulltime
Read More
Arrow Right

Senior Account Manager, Franchise Global Delivery Partnerships

The future of food delivery means moving beyond simple transactions to building ...
Location
Location
United States , Los Angeles, California; New York, New York; San Francisco, California; Chicago, Illinois
Salary
Salary:
88000.00 - 109000.00 USD / Year
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience, ideally in account management, consultative sales, or business development
  • Proficiency in using data-driven insights to influence stakeholders and measure the impact of business initiatives
  • Experience with Salesforce and Excel to manage pipelines and analyze performance metrics
  • Proven track record of managing complex partnerships and leading high-level presentations for diverse organizational levels
  • Bachelor's Degree
Job Responsibility
Job Responsibility
  • Navigate Complexity: Lead day-to-day interactions with key decision-makers within high-value franchise groups, balancing their local needs with global corporate brand strategies
  • Solve for the Real World: Employ critical thinking and grit to unblock internal roadblocks and resolve difficult partner objections, turning "no" into a path forward
  • Drive Strategic Growth: Pitch and secure marketing investments and product adoption by translating Uber’s complex offerings into creative, value-driven solutions for franchisees
  • Own the Analysis: Partner with Ops Analysts to dive into the data, uncovering the "why" behind trends and delivering meaningful insights that change how partners view their business
  • Lead Through Influence: Collaborate cross-functionally across marketing, product, and legal to be the voice of the merchant, ensuring our platform evolves to meet the needs of our largest partners
  • Execute with Discipline: Manage recurring business reviews and complex pipelines with precision, ensuring that while the environment is fast-paced, no detail is overlooked
  • Build Long-Term Trust: Move beyond the sale to become a strategic advisor, managing the tiny details of account health while never losing sight of the multi-year partnership vision
What we offer
What we offer
  • 30% Sales Incentive Bonus potential
  • Eligibility to participate in Uber's bonus program
  • May be offered sales bonuses & other types of comp
  • All full-time employees are eligible to participate in a 401(k) plan
  • Eligibility for various benefits
  • Fulltime
Read More
Arrow Right

Senior Franchise Account Manager, Global Delivery Partnerships

The Global Delivery Partnerships team is looking for a sharp, highly-motivated i...
Location
Location
United States , Los Angeles; New York; San Francisco; Chicago
Salary
Salary:
100000.00 - 123000.00 USD / Year
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in account management, consultative sales, digital media, or business development
  • Expert consultative selling skills with a track record of managing complex partnerships and driving product adoption
  • Strong communication, presentation, and relationship management skills across multiple organizational levels
  • Strong negotiation, forecasting, and problem-solving skills
  • Proficient in using data and insights to inform strategy, influence stakeholders, and measure impact
  • Skilled in building and executing joint business plans, prioritizing growth initiatives, and aligning stakeholders around a strategic vision
  • Highly organized with strong pipeline management and the ability to balance short- and mid-term priorities
  • Proficiency in Salesforce and Excel
  • Bachelor’s degree or equivalent experience
Job Responsibility
Job Responsibility
  • Build relationships: lead day-to-day interactions with key decision-makers within your managed book of franchise groups
  • Employ critical thinking and creative problem-solving skills to navigate relationships and difficult partner conversations
  • Increase product adoption and secure marketing investment: clearly communicate the value of our products with a lens of creativity to differentiate our offerings
  • Highlight key operational opportunities within your managed book of franchise groups and develop clear strategies to drive positive change
  • Partner with cross-functional teams: be the voice of the customer and seamlessly navigate internal processes
  • Handle the big picture and the tiny details: you are organized, timely and ensure nothing gets missed
  • you are also attuned to strategy and consistently come up with new ways to create or contribute to our partnerships
  • Navigate difficult partner conversations and internal roadblocks
  • Bring your analytical A-game: develop analyses with Global Partner Ops Analysts to understand trends, provide meaningful insights, and track the impact of initiatives against our goals.
  • Lead recurring business reviews, as required, highlighting progress and remaining opportunities and driving product adoption
What we offer
What we offer
  • Participation in Uber's bonus program
  • Sales bonuses & other types of comp
  • Participation in a 401(k) plan
  • Various benefits
  • Fulltime
Read More
Arrow Right

IT Senior Strategic Account Manager / Senior Sales Leader - Manufacturing and Retail / CPG

Make an impact with NTT DATA. Join a company that is pushing the boundaries of w...
Location
Location
Vietnam , Ho Chi Minh
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong sales and business acumen with proven success in enterprise IT or consulting sales
  • 10+ years in the same position and extensive experience managing strategic accounts and complex B2B sales cycles
  • Background in Manufacturing, Retail, or CPG industries
  • Experience engaging with customers' Line of Business or IT organizations at a senior level, or experience in managing business in Manufacturing, Retail, or CPG industries, or Management experience of whole IT system in Manufacturing, Retail, or CPG industries
  • Solid knowledge and sales experience in ERP solutions (SAP, D365, Odoo, FAST, Bravo, or similar)
  • Proven experience leading sales teams and driving KPI achievement
  • Strong ability to work independently while collaborating across global, cross-functional teams
  • Proficiency with CRM systems (Salesforce or equivalent)
  • Bachelor's degree in Business, Sales, Technology, or a related field
Job Responsibility
Job Responsibility
  • Strategic Account & Revenue Growth: Own and grow assigned strategic accounts, meeting or exceeding target contract value and contracted GP targets
  • Build and execute account strategies to expand wallet share across NTT DATA's solution portfolio
  • Develop and manage a strong sales pipeline using structured sales methodologies and CRM tools (Salesforce) with discipline
  • Minimize client churn while maximizing customer retention and long-term value
  • Executive Engagement & Value Selling: Engage with key decision-makers in LoB at customer organizations
  • Understand customers' business objectives and challenges, converting them into actionable digital solutions
  • Present clear and compelling value propositions and business cases, including joint proposals with key partners
  • Solution & Partner Collaboration: Work closely with Pre-Sales, Delivery, Regional, and Global teams to ensure end-to-end solution alignment
  • Collaborate with key partners in Vietnam and Global to build joint opportunities
  • Foster a strong internal "one-team" culture to deliver consistent and high-quality customer outcomes
What we offer
What we offer
  • Competitive salary based on agreement
  • Full social insurance coverage based on salary
  • Probation with 100% salary
  • Attractive commission scheme and regular salary reviews
  • Training sponsorship for professional courses and certification exams
  • Comprehensive healthcare coverage for staff and their families
  • Regular health check-ups
  • 15 days of paid annual leave, plus 1 additional day for every 3 years of service, up to 20 days
  • Fulltime
Read More
Arrow Right

Senior Salesforce Consultant

Senior Salesforce Consultant This boutique Salesforce Partner is enjoying some ...
Location
Location
United Kingdom , London
Salary
Salary:
55000.00 - 75000.00 GBP / Year
thepeoplenetwork.co.uk Logo
Fynity
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven track record of delivering successful Salesforce solutions across the full project lifecycle
  • A proactive, problem-solving mindset, comfortable wearing multiple hats across different projects
  • Deep functional expertise, including requirements gathering, business analysis, stakeholder management, and project delivery
  • Ability to translate technical concepts into business solutions
  • Technical capabilities, with hands-on configuration skills and experience spanning Apex, LWC, JavaScript, CSS, data modelling, integration
  • Salesforce Certifications with a commitment to continuous learning
Job Responsibility
Job Responsibility
  • Lead projects across the full lifecycle
  • Take ownership of Salesforce projects, ensuring delivery is of a high-quality while balancing both functional and technical responsibilities
  • Leading discovery workshops to gather business requirements and translate them into well-defined user stories, process maps, and acceptance criteria
  • Designing and implementing scalable Salesforce solutions that address complex business challenges
  • Managing client stakeholders at all levels, providing strategic guidance and ensuring solutions align with business goals
  • Hands-on configuration, leveraging declarative tools as well as Apex, Lightning Web Components, JavaScript, CSS and other custom solutions when needed
  • Overseeing data migration, ensuring accuracy and seamless integration with existing systems
  • Driving project success, managing timelines, risks, budgets, and delivering regular status updates
  • Mentoring junior consultants, sharing knowledge, and helping them grow their Salesforce expertise
What we offer
What we offer
  • Competitive salary of £55k-£75k (DoE)
  • Highly achievable annual bonus of £5k-£8k (paid quarterly)
  • Comprehensive benefits package, including private medical, up to 5% matched pension, 25 days holiday
  • Clear career progression in a company that values expertise and ambition
  • Ongoing training & certification support to help you expand your skills
  • A collaborative environment where your contributions are recognised
  • Flexible hybrid working, with 2-3 days per week in the London office and occasional visits to clients
  • Fulltime
Read More
Arrow Right

Cx Transformation - Loyalty - Senior Manager

We are looking to hire a Senior Manager to help grow and develop our customer en...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
frog.co Logo
frog
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive previous experience in consulting, industry or agency roles focused on customer engagement and loyalty, with strong CRM and marketing activation experience
  • A proven track record of launching or materially evolving customer engagement strategies, initiatives and loyalty programmes, including defining propositions, loyalty mechanics, CRM and marketing enablement, operating models and activation strategies
  • Experience working on large-scale or global CX, customer engagement, CRM and loyalty programmes, including multi-market rollout, governance, localisation and ongoing optimisation
  • Strong experience shaping and delivering customer engagement, loyalty and CRM strategies, including member lifecycle management, personalisation, campaign orchestration and measurement, driving strong commercial outcomes aligned to business objectives
  • Knowledge of loyalty and CRM technology ecosystems (e.g. Salesforce, Adobe, Antavo, Talon.One, Eagle Eye etc.) and how these enable loyalty capabilities at scale
  • Experience leading multi-disciplinary teams and engaging senior stakeholders, balancing strategic intent with pragmatic delivery realities
  • Passion for shaping organisations to adapt to new trends in loyalty, including the role of Generative and Agentic AI in transforming loyalty operations and customer-facing experiences
  • Leading and coaching colleagues both individually and in teams, developing capabilities and creating an ethos of delivery excellence
Job Responsibility
Job Responsibility
  • Drive client engagements and business development, setting direction, guiding teams and ensuring outcomes are realised for our business, our customers and end consumers
  • Set clear direction on customer engagement and loyalty, leading high-performing teams to deliver measurable business outcomes
  • Be accountable for loyalty-led, CRM-enabled customer engagements across strategy, experience and business transformation, enabled by data and technology
  • Support clients through proposition and programme design, launch, evolution and optimisation at global or multi-market scale
  • Identify and shape new opportunities to grow our business, leveraging your knowledge, network and experience to develop compelling engagement and loyalty-led offers and proposals for clients
  • Shape thought leadership and actively develop the capabilities of our people and craft
  • Lead loyalty and CRM client engagements across various stages of customer engagement and loyalty transformation
  • Help clients embed deeper customer engagement across their wider loyalty, marketing and customer ecosystem
  • Work collaboratively with technology and data teams to provide guidance on platform selection, strategy, enablement, optimisation and governance
  • Be responsible for delivery excellence, commercial robustness and governance across engagements
What we offer
What we offer
  • Flexible working arrangements
  • Trained Mental Health Champions
  • Wellbeing apps such as Thrive and Peppy
  • Fulltime
Read More
Arrow Right

Senior Manager, Customer Experience (CX) Technology Engineering

In this role, you will lead the engineering execution, governance, and operation...
Location
Location
United States
Salary
Salary:
Not provided
valvolineglobal.com Logo
Valvoline Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, or equivalent, Engineering, Information Systems, or related field
  • 10+ years of experience in enterprise application engineering, platform engineering, or solution delivery
  • 5+ years of leadership experience managing engineering teams within large, complex organizations
  • Proven experience leading globally distributed engineering organizations
  • Strong experience across Salesforce ecosystems and enterprise integration architectures
  • Experience supporting large-scale enterprise transformation initiatives
  • Experience with CI/CD, DevOps practices, release governance, and enterprise delivery models
  • Strong stakeholder communication and cross-functional leadership skills
  • Salesforce platform engineering and architecture
  • Salesforce APIs and integration patterns
Job Responsibility
Job Responsibility
  • Lead the engineering delivery organization supporting Salesforce, SAP Commerce Cloud, integrations, and related CX tools and systems
  • Establish and enforce engineering standards, release governance processes, and technical quality expectations across global delivery teams
  • Drive engineering execution across large-scale, multi-region initiatives and enterprise transformation programs
  • Partner with Enterprise Architecture to ensure alignment with enterprise technology standards, security requirements, and architectural patterns
  • Govern platform scalability, resiliency, maintainability, and operational sustainability
  • Lead technical design reviews, architecture governance checkpoints, and engineering risk assessments
  • Provide technical feasibility analysis, engineering estimates, and delivery impact assessments
  • Define and maintain platform engineering roadmaps focused on modernization, scalability, resiliency, and operational maturity
  • Drive technical debt reduction strategies and platform health improvement initiatives
  • Establish engineering best practices across CI/CD, DevOps, release management, environment strategy, observability, and quality engineering
Read More
Arrow Right