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Senior Manager, Salesforce Delivery

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Valvoline

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Location:
United States , Lexington

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Senior Manager, Salesforce Delivery leads and is responsible for our Customer Experience Enterprise Products: CRM, eCommerce & other tools. This team is a “Center of Excellence” in that it provides governance, best practices, and subject matter expertise on the development and deployment of digital tools and training to improve our go-to-market efficiency and experiential interaction with our customers.

Job Responsibility:

  • Lead and oversee a team of Senior Global Experience & Product Owners, providing guidance, mentorship, and support
  • Collaborate with enterprise teams to define and execute the strategy aligned with the overall company goals
  • Drive the entire product lifecycle, from ideation to launch and support
  • Conduct market research and competitor analysis to identify opportunities for product innovation and improvement
  • Lead a team that will train, implement, and enable regional usage of eCommerce and CRM tools
  • Build, govern, enable, and localize eCommerce and CRM tools
  • Work collaboratively to create KPI’s, goals, customer segmentation, and testing strategy for each feature/request
  • Collaborate with cross-functional teams to implement innovative digital & marketing solutions
  • Analyze customer data and market trends to identify opportunities for improvement
  • Regularly evaluate digital product effectiveness through KPI metrics and feedback
  • Stay abreast of industry trends and emerging technologies to inform digital product strategy
  • Develop and maintain an enterprise product roadmap, communicating updates and progress to stakeholders
  • Collaborate with cross-functional teams to define, prioritize, and implement digital projects
  • Foster a culture of continuous learning and development within the organization

Requirements:

  • 4 or more years of experience in leading teams and people
  • Minimum of 7+ years of experience in digital fields
  • Proven experience in product management, with a focus on leading and mentoring senior-level product owners
  • Strong understanding of the software development lifecycle and agile methodologies
  • Experience in the technology or software industry, particularly in the SF (Software as a Service) domain
  • Experience in project management and communications skills, by effectively managing multiple projects with tight deadlines, and an ability to drive alignment and execution across groups
  • Demonstrated success in delivering successful products to market
  • Working knowledge of Microsoft Office Suite
  • Experience working in Salesforce.com and SAP/S4
  • Bachelor's degree (or equivalent) in a related field

Nice to have:

  • MBA or relevant advanced degree is a plus
  • Salesforce consultant background
  • Experience working with global teams in other time zones
What we offer:
  • Health insurance plans (medical, dental, vision)
  • Health Savings Account (with employer-base deposit and match)
  • Flexible spending accounts
  • Competitive 401(k) with generous employer base deposit and match
  • Incentive opportunity*
  • Life insurance
  • Short- and long-term disability insurance
  • Paid vacation and holidays*
  • Employee Assistance Program
  • Employee discounts
  • PTO Buy/Sell Options*
  • Tuition reimbursement*
  • Adoption assistance*

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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