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The Senior Manager, Salesforce Delivery leads and is responsible for our Customer Experience Enterprise Products: CRM, eCommerce & other tools. This team is a “Center of Excellence” in that it provides governance, best practices, and subject matter expertise on the development and deployment of digital tools and training to improve our go-to-market efficiency and experiential interaction with our customers.
Job Responsibility:
Lead and oversee a team of Senior Global Experience & Product Owners, providing guidance, mentorship, and support
Collaborate with enterprise teams to define and execute the strategy aligned with the overall company goals
Drive the entire product lifecycle, from ideation to launch and support
Conduct market research and competitor analysis to identify opportunities for product innovation and improvement
Lead a team that will train, implement, and enable regional usage of eCommerce and CRM tools
Build, govern, enable, and localize eCommerce and CRM tools
Work collaboratively to create KPI’s, goals, customer segmentation, and testing strategy for each feature/request
Collaborate with cross-functional teams to implement innovative digital & marketing solutions
Analyze customer data and market trends to identify opportunities for improvement
Regularly evaluate digital product effectiveness through KPI metrics and feedback
Stay abreast of industry trends and emerging technologies to inform digital product strategy
Develop and maintain an enterprise product roadmap, communicating updates and progress to stakeholders
Collaborate with cross-functional teams to define, prioritize, and implement digital projects
Foster a culture of continuous learning and development within the organization
Requirements:
4 or more years of experience in leading teams and people
Minimum of 7+ years of experience in digital fields
Proven experience in product management, with a focus on leading and mentoring senior-level product owners
Strong understanding of the software development lifecycle and agile methodologies
Experience in the technology or software industry, particularly in the SF (Software as a Service) domain
Experience in project management and communications skills, by effectively managing multiple projects with tight deadlines, and an ability to drive alignment and execution across groups
Demonstrated success in delivering successful products to market
Working knowledge of Microsoft Office Suite
Experience working in Salesforce.com and SAP/S4
Bachelor's degree (or equivalent) in a related field
Nice to have:
MBA or relevant advanced degree is a plus
Salesforce consultant background
Experience working with global teams in other time zones
What we offer:
Health insurance plans (medical, dental, vision)
Health Savings Account (with employer-base deposit and match)
Flexible spending accounts
Competitive 401(k) with generous employer base deposit and match