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Emeritus Logo Emeritus · Sales

Senior Manager - Sales

· Job Posted February 16, 2026
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Job Description

The role involves ownership of the Revenue plan of a specific LOB/category of programs. The Outreach team for that LOB will report into this position. The role will involve a 2 Tier structure. The frontline Program Advisory team & Team Leaders reporting into this role. The Program Advisors engage with various prospects through Email, Phone, Chat, video conference & other channels and help them enroll in one of the upskilling programs of Emeritus.

Job Responsibility

  • Ownership of the Revenue plan of a specific LOB/category of programs
  • managing the Outreach team for that LOB
  • overseeing a 2 Tier structure with frontline Program Advisory team & Team Leaders
  • driving daily Operations of the org of TLs by ensuring KRA’s and KPIs are intact thereby enhancing the Inside sales team’s efficiency
  • own the Programs revenue and enrolment goals along with the Revenue and marketing leaders
  • work towards meeting tactical goals around nonperforming programs and ensure a quick turnaround on dynamically changing business-critical goals
  • ensure the floor coverage and help improve and focus on critical deliverables such as hourly dials and talk time, meeting other input metric targets such as First-time-to attempt, average handling time etc.
  • proactively plan and mobilize sufficient staffing as per the requirement of the shifts, regions, and the programs
  • responsible for ensuring adherence to quality parameters for the team
  • attend Daily stand-ups with various stakeholders and take ownership of Inside Sales metrics including tracking media plan adherence
  • coach and mentor, the TLs and conduct regular reviews
  • represent the outreach team in the weekly cross functional business reviews

Requirements

  • 6+ years of sales experience
  • inside sales/field sales team handling experience of team sizes of 10+ headcount along with revenue responsibility
  • good interpersonal & excellent communications skills
  • strong experience in setting up and leading motivated, ethically sound, high-performance sales teams
  • track record in setting up governance mechanisms and sales processes
  • self-motivated & adaptable to changing business needs
  • ambition to overcome roadblocks and consistently achieve plan
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