Senior Manager Sales Academy

• Define and own the Sales Academy strategy, aligned with Vodacom DRC commercial objectives and Group standards
• Position training as a strategic lever to drive sales performance, productivity, and customer experience
• Establish governance, standards, and frameworks for all sales training interventions
• Oversee the design, delivery, and continuous improvement of training programs covering: Products & services
• Sales skills & distribution best practices
• Tools, systems, and processes
• Customer experience & service excellence
• Ensure all Sales & Distribution staff and partners are trained ahead of new product launches and major updates
• Validate training content accuracy and compliance with Vodacom policies
• Ensure systematic assessment of skills gaps and training needs across sales channels
• Define and track training effectiveness KPIs and performance impact
• Oversee the maintenance of training matrices, reports, and dashboards (daily, weekly, monthly)
• Lead, coach, and develop Sales Academy team members
• Foster a culture of excellence, accountability, innovation, and continuous learning
• Ensure optimal resource allocation across training initiatives
• Act as a key business partner to Sales, Marketing, Product, Customer Operations, and Technology teams
• Contribute to new product development processes, including user testing and readiness enablement
• Provide advisory support to Sales leadership on people capability and performance improvement
• Manage Sales Academy projects end to end, ensuring timely and quality execution
• Own and manage the Sales Academy budget efficiently
• Ensure compliance with Vodacom rules, policies, and data protection requirements (GDPR)

• Bachelor's degree in Education, Business, Psychology, HR, or related field
• Master's degree is an advantage
• Minimum 7–10 years’ experience in Sales Training, Sales Enablement, or Capability Development
• Strong experience in Sales & Distribution environments, preferably in Telecommunications
• Proven leadership experience managing teams and large scale training programs
• Exposure to customer experience, service & selling, and partner/channel management
• Strategic thinking & execution
• Sales capability development
• Training design & facilitation oversight
• Strong leadership and people management
• Stakeholder influence and communication
• Project and budget management
• Analytical and performance driven mindset
• Change management and innovation

Master's degree is an advantage